Experience

PPAI - Promotional Products Association International

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Desktop Support/ Facilities Maintenance Specialist

  • Aug 2021 - Present

  Facilities Perform general repairs on building to maintain functionality and appearance Level 1 & 2 helpdesk support and ticket processing Manage facility vendor tasks and projects Oversee janitorial crews & monitors cleanliness of building Oversee dock receiving & shipping Maintain mailroom equipment, storage area and off-site storage Oversee postal and shipping operations Oversee facilities opening and lock-down Manage facility vendor invoices Maintain appropriate supply levels necessary for facility operations Assist Director with facility budgets & facility improvement planning IT Role Respond to technical support requests from end-users via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network-related issues on desktops, laptops, and mobile devices. Install, configure, and maintain operating systems and software applications. Perform regular maintenance and upgrades to systems, software, and hardware. Collaborate with team members and other departments to resolve complex issues. Document technical procedures, processes, and issue resolution steps. Provide user training and support for software applications. Perform inventory management of IT equipment and software licenses. Show less



TD Ameritrade

• United States
• Financial Services
• 700 & Above Employee

• Financial Services Representative

  • Apr 2021 - Present



Lone Star Toyota of Lewisville

• United States
• Automotive
• 1 - 100 Employee

• Service Writer

  • Jul 2019 - Apr 2021

  ● Greeting customers and scheduling service appointments ● Cataloguing customers concerns and comments ● Writing service orders and descriptions of problems and repairs ● Translating customers’ repair problems into standard repair terminology ● Explaining repairs to customers ● Test-driving vehicles to confirm service repairs ● Estimating the cost and time needed for repairs ● Handling customer complaints ● Assist in troubleshooting IT ● Assist in PDI processing ● Greeting customers and scheduling service appointments ● Cataloguing customers concerns and comments ● Writing service orders and descriptions of problems and repairs ● Translating customers’ repair problems into standard repair terminology ● Explaining repairs to customers ● Test-driving vehicles to confirm service repairs ● Estimating the cost and time needed for repairs ● Handling customer complaints ● Assist in troubleshooting IT ● Assist in PDI processing



Frisco Chrysler Dodge Jeep Ram

• Automotive Service Advisor

  • Mar 2019 - Jul 2020

  ● Greeting customers and scheduling service appointments ● Cataloguing customers concerns and comments ● Writing service orders and descriptions of problems and repairs ● Translating customers’ repair problems into standard repair terminology ● Explaining repairs to customers ● Test-driving vehicles to confirm service repairs ● Estimating the cost and time needed for repairs ● Handling customer complaints ● Assist in troubleshooting IT ● Assist in PDI processing ● Greeting customers and scheduling service appointments ● Cataloguing customers concerns and comments ● Writing service orders and descriptions of problems and repairs ● Translating customers’ repair problems into standard repair terminology ● Explaining repairs to customers ● Test-driving vehicles to confirm service repairs ● Estimating the cost and time needed for repairs ● Handling customer complaints ● Assist in troubleshooting IT ● Assist in PDI processing



Classic Chrysler Dodge Jeep of Denton, TX

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Advisor

  • Dec 2017 - Mar 2019

  ● Greeting customers and scheduling service appointments ● Cataloguing customers concerns and comments ● Writing service orders and descriptions of problems and repairs ● Translating customers’ repair problems into standard repair terminology ● Explaining repairs to customers ● Test-driving vehicles to confirm service repairs ● Estimating the cost and time needed for repairs ● Handling customer complaints ● Assist in troubleshooting IT ● Assist in PDI processing ● Greeting customers and scheduling service appointments ● Cataloguing customers concerns and comments ● Writing service orders and descriptions of problems and repairs ● Translating customers’ repair problems into standard repair terminology ● Explaining repairs to customers ● Test-driving vehicles to confirm service repairs ● Estimating the cost and time needed for repairs ● Handling customer complaints ● Assist in troubleshooting IT ● Assist in PDI processing



Rushmore Loan Management Services LLC

• United States
• Financial Services
• 300 - 400 Employee

• Facilities Technician

  • Sep 2016 - Dec 2017

  • Oversee the building's cleaning, maintenance, and safety during normal business hours. • Document and perform assessment of reported problems then notify Facilities AVP to discuss solution. • Oversee work performed by contractor’s meets standards and specifications. • Perform audits to support facility planning. • Assists with departmental and employee moves. • Performs general handyman services. • Oversee and manage maintenance personnel and workers engaged in equipment installation, facilities equipment repair and preventive maintenance. • Detect and report defective materials or questionable conditions to the Facilities AVP. • Perform prescribed preventative maintenance on machinery and office space as required. • Maintain the work area and equipment in a clean and orderly condition and follows prescribed safety regulations. • Inventory and stock first aid and kitchen supplies. Requisition when levels reach minimum levels. • Perform mail services functions, including but not limited to: processing of incoming/outgoing mail, FedEx, certified mail, scanning, tracking, packaging, shipping, posting and related logs, spreadsheets, reports. Reception relief as needed. • Attend staff meetings or other company sponsored or mandated meetings as required. • Provide necessary training to the members of the staff. • Perform additional duties as assigned. Show less



Zurich North America

• United States
• Insurance
• 700 & Above Employee

• Claims Specialist

  • Aug 2014 - Jul 2016

  Handles basic and routine administrative functions for office Answers telephones and routes callers appropriately in a professional and timely manner Filing of internal control reports per defined workflows Maintains and enters database records as appropriate Manages claim or legal assignment processes in compliance with special handling agreements or required procedures, including new registrations, assignment to claim or legal professionals and acknowledgement processing Generates and processes internal and external customer correspondence Performs photocopying, scanning and filing documents as required Manages incoming and outgoing physical and electronic mail and fax correspondence Manages mailroom activities, including file maintenance, retrieval and purging Posts journal or voucher entries, reconciles accounts and checks for accuracy. Verifies, sorts, posts, and Check claims, bills, invoices and vouchers. Orders and maintains facility office supplies as needed Follows established best practices and procedures for standard tasks Completes assigned work within established standards for timeliness and accuracy Provides prompt, courteous and high quality work in response to management direction and internal customer needs accuracy Service the needs of customers Support others who maintain relationships with customers Process work; prioritize, organize and plan to meet objectives Show less



Copart

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Facilities Technician

  • Jul 2012 - Jul 2014

  Corporate Mail Operation Management. Solely managed and delivered incoming and outgoing mail for approximately 250 employees on a daily basis and in a timely manner Created and set up corporate mail operations and procedures from scratch Ordered all mail machines and maintain postage. Keep track of postage and shipping expenses by department Security Access control. Set up and maintained security access badges for all current employees, dismissed employees and guests Maintained current CAD drawings for the entire three floor office layout Arranged and supervised multiple department office moves from California to Texas New employee desk set up IT hardware and installs and wire management for new employees and desk moves Ordered office furniture and kept logs of inventory Supervised all contractors and maintenance workers on all jobs and projects. Including but not limited to HVAC, electrical and construction Supervised build out of additional office space Handy work such as hanging white boards, pictures, and repairs Event Set up for large corporate functions and meetings Building Facility Maintenance Managed monthly company office clean up to ensure the building was clean and organized at all times Maintained break room supplies and inventory on a bi-weekly basis to ensure items were stocked and budgets were adhered to Assisted with lobby refresh nationwide for 200+ yards Managed all incoming delivers including freight delivers, Fed Ex, UPS and USPS Show less



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Mail Clerk

  • Mar 2010 - Jul 2012

  Assigned to Allstate Insurance Sorted 30,000 pieces of mail per hour on average according to zip code and department Managed and supervised the loading dock, loading and unloading Diagnose, repair and maintain single and multi-tier sorters Running machines Work with computer programs such as postal 1 Assigned to Allstate Insurance Sorted 30,000 pieces of mail per hour on average according to zip code and department Managed and supervised the loading dock, loading and unloading Diagnose, repair and maintain single and multi-tier sorters Running machines Work with computer programs such as postal 1