Experience

O'Daniel Automotive Group

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Writer

  • Aug 2022 - Present

  Helping customers take care of their vehicles one day at a time! Helping customers take care of their vehicles one day at a time!



Yes Automotive

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Jul 2021 - Jul 2022

  Managing customer relations and shop repair activities. Managing customer relations and shop repair activities.



MHE - Materials Handling Equipment

• United States
• Facilities Services
• 1 - 100 Employee

• Parts and Service Manager

  • Feb 2018 - Jul 2021

  I am currently responsible for simultaneously managing a team of 12 employees while meeting departmental goals and maintaining an exceptional level of customer satisfaction. My team includes administrative and support personnel as well as service technicians across three branches. I am responsible for ensuring my subordinates are properly trained and equipped to meet the ever growing needs of our industry and customers. Additionally I am responsible for the management of $500,000 worth of rental assets ensuring proper utilization and preparation levels of our rental fleet. Show less



INFINITI Motor Company

• Japan
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Automotive Service Advisor

  • Jun 2017 - Feb 2018

  I was responsible for managing customer experiences during their visit to the Infiniti service center. It was critical to maintain customer satisfaction and CSI scores while also driving departmental profitability. I was also responsible for ensuring productivity and efficiency goals were met or exceeded in a continuing effort to reduce cost and increase gross profits. I was responsible for managing customer experiences during their visit to the Infiniti service center. It was critical to maintain customer satisfaction and CSI scores while also driving departmental profitability. I was also responsible for ensuring productivity and efficiency goals were met or exceeded in a continuing effort to reduce cost and increase gross profits.