Experience

D & L SUPPLY INC

• United States
• Construction
• 1 - 100 Employee

• Division Manager

  • Jul 2017 - Present

  • Managed all aspects of the division covering 9 western states. • Fully responsible for all aspects of P&L with top line and bottom line and have increased top line sales by 25% and bottom line by over 400%. • Successfully reduced cost of goods purchased through numerous part redesign efforts resulting in a savings of several hundred thousand dollars annually. • Managed all aspects of the division covering 9 western states. • Fully responsible for all aspects of P&L with top line and bottom line and have increased top line sales by 25% and bottom line by over 400%. • Successfully reduced cost of goods purchased through numerous part redesign efforts resulting in a savings of several hundred thousand dollars annually.



Wayfair

• United States
• Retail
• 700 & Above Employee

• Business to Business Sales Manager

  • Jan 2016 - Jul 2017

  Responsibilities & accomplishments: • Led sales team from -50% of monthly revenue goal to +12% of monthly revenue goal. • Implemented call coaching and advanced sales training to staff • Assisted in interviews, hiring, policy changes, and team and department competitions. Responsibilities & accomplishments: • Led sales team from -50% of monthly revenue goal to +12% of monthly revenue goal. • Implemented call coaching and advanced sales training to staff • Assisted in interviews, hiring, policy changes, and team and department competitions.



Leisure Care

• United States
• Hospitality
• 300 - 400 Employee

• Sales Manager

  • Nov 2014 - Feb 2016

  Responsibilities & accomplishments: • Managed sales department from pre-opening and construction to post-opening; Conducted sales meetings, planned and implemented special events, sales functions, and meetings. • Conducted tours and sales presentations, including follow through mail, phone, personal visits, and more. • Developed and maintained personal relationships with clients and residents to ensure customer satisfaction and increase deposits. Responsibilities & accomplishments: • Managed sales department from pre-opening and construction to post-opening; Conducted sales meetings, planned and implemented special events, sales functions, and meetings. • Conducted tours and sales presentations, including follow through mail, phone, personal visits, and more. • Developed and maintained personal relationships with clients and residents to ensure customer satisfaction and increase deposits.



Bluegreen Vacations

• United States
• Hospitality
• 700 & Above Employee

• In-House Marketing Manager

  • Nov 2012 - Apr 2014

  Responsibilities & accomplishments. • Increased penetration of property guests viewing sales presentations by 20%-200% in respective marketing categories. • Oversaw marketing department, including scheduling and hiring of employees, training of office staff, payroll, and departmental reports. • Managed Guest Services & Concierge staff and ensured highest level of customer service to all guests. • Provided clientele to sales department and ensure company standards and quotas are met.



Wyndham Destinations

• United States
• Hospitality
• 700 & Above Employee

• Owner Education Manager

  • May 2006 - Jan 2009

  Responsibilities & accomplishments: • Ensured and promoted happiness and satisfaction of customers and clients leading to an increase in referrals, upgrades, and customer satisfaction levels. • Acted as liaison between sales, marketing, and administrative departments • Conducted owner education training workshops to large groups of clients • Presented “Taste of MAGIC” seminars on customer service to employees and company executives. Responsibilities & accomplishments: • Ensured and promoted happiness and satisfaction of customers and clients leading to an increase in referrals, upgrades, and customer satisfaction levels. • Acted as liaison between sales, marketing, and administrative departments • Conducted owner education training workshops to large groups of clients • Presented “Taste of MAGIC” seminars on customer service to employees and company executives.



RightWay Marketing

• Manager

  • 2005 - 2006

  Responsibilities: • Managed marketing office, oversaw employees, and handled all business operations. • Hired, disciplined, and trained employees. Assisted executive managers. • Handled clerical work, payroll, and offer assistance to clients and customers. Responsibilities: • Managed marketing office, oversaw employees, and handled all business operations. • Hired, disciplined, and trained employees. Assisted executive managers. • Handled clerical work, payroll, and offer assistance to clients and customers.



WentoD Marketing.

• Owner/Manager

  • 2000 - 2004

  My first small business. I managed the entire operation, hired, trained, and disciplined employees, and saw to all clerical duties. My first small business. I managed the entire operation, hired, trained, and disciplined employees, and saw to all clerical duties.