Experience

Call Experts

• United States
• Telecommunications
• 1 - 100 Employee

• Implementation Specialist

  • Jun 2021 - Present

• Implementation Specialist

  • Jun 2021 - Present

• Lead Agent

  • Dec 2020 - Jun 2021

• Customer Service Representative

  • Jun 2020 - Dec 2020



The Whiskey Trader

• Operations Manager

  • Aug 2014 - Jun 2020

  Maximize effectiveness of targeted marketing, sales practices, and technology utilized by the business. Provide a positive experience for customers. Accounting. Inventory management. Maximize effectiveness of targeted marketing, sales practices, and technology utilized by the business. Provide a positive experience for customers. Accounting. Inventory management.



Cooper's Plumbing

• Field Manager

  • Jan 2013 - Jan 2014

  Manage employees in the field as well as understand building codes and installation procedures. Manage employees in the field as well as understand building codes and installation procedures.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • 2013 - 2014

  Answer inbound phone calls under contract. Take notes. Modify customer accounts. Manage hold times and Total Call Time. Resolve customer complaints. Prevent escalation where possible. Technical support. Describing of promotions. Taking payments. Customer retaining. Answer inbound phone calls under contract. Take notes. Modify customer accounts. Manage hold times and Total Call Time. Resolve customer complaints. Prevent escalation where possible. Technical support. Describing of promotions. Taking payments. Customer retaining.