Experience

Lending Arts

• United States
• Financial Services
• 1 - 100 Employee

• Intake manager

  • Jan 2021 - Sep 2022

  Denver, Colorado, United States Creation of new division, responsible for hiring 4 employees within one year Conducted all interviews and hiring onboarding Created and provided 3-5 day training for new employees Qualify 50+ applicants a day for automotive refinance 500+ calls a day, exceeding call volume requirements Coached team of 3+ call agents on customer support strategies, helping increase efficiency of transfer volume by over 50% Developed new strategies increasing transfer penetration to support loan… Show more Creation of new division, responsible for hiring 4 employees within one year Conducted all interviews and hiring onboarding Created and provided 3-5 day training for new employees Qualify 50+ applicants a day for automotive refinance 500+ calls a day, exceeding call volume requirements Coached team of 3+ call agents on customer support strategies, helping increase efficiency of transfer volume by over 50% Developed new strategies increasing transfer penetration to support loan consultants leading to 20% increase in overall loan volume Determine Loan Eligibility by credit bureau screening Foster and maintain positive work environments for all employees to feel comfortable and thrive in Provide customer education for future credit improvement Database Management for implementation, consideration and retargeting of customer data to drive more return on lead Advanced excel data providing pivot table and updated charts for transfer data

• Intake Manager

  • Jan 2021 - Sep 2022



North Carolina Department of Revenue

• United States
• Government Administration
• 400 - 500 Employee

• Revenue Officer

  • Aug 2017 - Dec 2020

  Case management for delinquent tax filings of 60+ businesses and individual taxpayers a month Collected $1,000,000+ each year in tax revenue Forced collection of unpaid tax liability bringing taxpayers into compliance with the state. Worked with taxpayers on personal budgets, payment plans and debt resolution Filing of Certified Tax Liens and Civil Tax Warrants Safety and Physical Security collaborative member- Safety Inspections Microsoft Teams Training Lead- 35 Staff… Show more Case management for delinquent tax filings of 60+ businesses and individual taxpayers a month Collected $1,000,000+ each year in tax revenue Forced collection of unpaid tax liability bringing taxpayers into compliance with the state. Worked with taxpayers on personal budgets, payment plans and debt resolution Filing of Certified Tax Liens and Civil Tax Warrants Safety and Physical Security collaborative member- Safety Inspections Microsoft Teams Training Lead- 35 Staff Members Onboarding Training for new employees Show less



Town Of Boone

• Intern

  • May 2017 - Sep 2017

  Boone, North Carolina Fiscal Year 2017/18 50M Budget Balance and Analysis Cemetery Restoration and Desegregation Project Management, uncovering 130 unmarked burial sites, and removing a fence on segregated land Boone by the Numbers Inaugural Data Collaboration Project compiling all town demographic and energy usage data presented at town council meetings Fiscal Year 15/16 Electric and Gas Utility Usage Analysis Study providing over $100,000 in grants towards electric clean energy 42M Raw Water Intake/… Show more Fiscal Year 2017/18 50M Budget Balance and Analysis Cemetery Restoration and Desegregation Project Management, uncovering 130 unmarked burial sites, and removing a fence on segregated land Boone by the Numbers Inaugural Data Collaboration Project compiling all town demographic and energy usage data presented at town council meetings Fiscal Year 15/16 Electric and Gas Utility Usage Analysis Study providing over $100,000 in grants towards electric clean energy 42M Raw Water Intake/ Water Treatment Plant Upgrade Project Management providing a secondary water source for an isolated mountain town Show less



Appalachian State University

• United States
• Higher Education
• 700 & Above Employee

• IT Support Specialist

  • Jan 2016 - May 2017

  Boone NC, Appalachian State University Provided tier I technical support over the phone, email, and desktop chat, responding to all messages within 3 hours Password support for all students and staff at university Administrative troubleshooting support for Appalachian State University Systems Desktop troubleshooting Google and Microsoft Office troubleshooting Ticket resolution