Experience

Carrier Truck Centers

• Canada
• Truck Transportation
• 1 - 100 Employee

• Help Desk Technician

  • Nov 2015 - Present

• IT System Administrator

  • Nov 2015 - Present



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Resident Technician

  • Apr 2015 - Present

  Managed customer concerns and inquiries in a professional manner to instill full confidence in our services. Monitored inventory of the electronics department to ensure all items were accounted for and sufficient stock of items was continuously maintained using the home office Citrix system. Diagnosed computer faults and determine the best course of action based on the issue. Used the diagnosis to quickly and effectively resolve the issues with the customer’s computer. Updated the… Show more Managed customer concerns and inquiries in a professional manner to instill full confidence in our services. Monitored inventory of the electronics department to ensure all items were accounted for and sufficient stock of items was continuously maintained using the home office Citrix system. Diagnosed computer faults and determine the best course of action based on the issue. Used the diagnosis to quickly and effectively resolve the issues with the customer’s computer. Updated the repair ticket tracking system regularly to inform clients of the progress on their repairs. Regularly perform Windows operating system setups and customized configurations for customers. Show less Managed customer concerns and inquiries in a professional manner to instill full confidence in our services. Monitored inventory of the electronics department to ensure all items were accounted for and sufficient stock of items was continuously maintained using the home office Citrix system. Diagnosed computer faults and determine the best course of action based on the issue. Used the diagnosis to quickly and effectively resolve the issues with the customer’s computer. Updated the… Show more Managed customer concerns and inquiries in a professional manner to instill full confidence in our services. Monitored inventory of the electronics department to ensure all items were accounted for and sufficient stock of items was continuously maintained using the home office Citrix system. Diagnosed computer faults and determine the best course of action based on the issue. Used the diagnosis to quickly and effectively resolve the issues with the customer’s computer. Updated the repair ticket tracking system regularly to inform clients of the progress on their repairs. Regularly perform Windows operating system setups and customized configurations for customers. Show less



SecureVu

• Security Technician

  • Feb 2014 - Apr 2015

  Align satellites accurately and efficiently in order to achieve 100% signal strength. Install security systems, with optimal protection of residential and commercial properties ensuring peace of mind for the client. Determine the best method of installing security systems and satellites based on individual client needs and obstacles. Pre-wire homes and buildings during the construction phase to better conceal security peripherals and ensure optimal coverage. Troubleshoot existing… Show more Align satellites accurately and efficiently in order to achieve 100% signal strength. Install security systems, with optimal protection of residential and commercial properties ensuring peace of mind for the client. Determine the best method of installing security systems and satellites based on individual client needs and obstacles. Pre-wire homes and buildings during the construction phase to better conceal security peripherals and ensure optimal coverage. Troubleshoot existing security systems and resolve malfunctions in the system to ensure customer satisfaction. Show less Align satellites accurately and efficiently in order to achieve 100% signal strength. Install security systems, with optimal protection of residential and commercial properties ensuring peace of mind for the client. Determine the best method of installing security systems and satellites based on individual client needs and obstacles. Pre-wire homes and buildings during the construction phase to better conceal security peripherals and ensure optimal coverage. Troubleshoot existing… Show more Align satellites accurately and efficiently in order to achieve 100% signal strength. Install security systems, with optimal protection of residential and commercial properties ensuring peace of mind for the client. Determine the best method of installing security systems and satellites based on individual client needs and obstacles. Pre-wire homes and buildings during the construction phase to better conceal security peripherals and ensure optimal coverage. Troubleshoot existing security systems and resolve malfunctions in the system to ensure customer satisfaction. Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Resident Technician

  • Oct 2009 - Aug 2011