Operation Engineer

• Aug 2022 - Present

Quality Control

• May 2021 - Jul 2022

Created and executed processes for a new proactive role in the Closing Department at a high-volume national yacht and RV brokerage. - Manage the distribution of incoming mail for 15 remote workers including the processing and upload of legal documents to a secure escrow system. (Process an average of 25 per day) - Review change of ownership documents for accuracy and compliance with lender and government regulations. - Identify and document issues and errors with ownership… Show more Created and executed processes for a new proactive role in the Closing Department at a high-volume national yacht and RV brokerage. - Manage the distribution of incoming mail for 15 remote workers including the processing and upload of legal documents to a secure escrow system. (Process an average of 25 per day) - Review change of ownership documents for accuracy and compliance with lender and government regulations. - Identify and document issues and errors with ownership paperwork; and coordinate with the relevant parties to execute a correction plan - Collaborate with Closing Advocates in identifying and executing solutions for issues occuring throughout the closing process - Establish and execute an efficient process for delivery of correct ownership transfer paperwork to new boat and RV owners (average 15 per day) - Prioritize the completion of duties based on their urgency to ensure an optimal customer service experience - Requires a thorough understanding of state titling laws and requirements for all 50 states for RVs, yachts, and trailers - Provide support as needed for the Closing Department Director on operational issues Show less Created and executed processes for a new proactive role in the Closing Department at a high-volume national yacht and RV brokerage. - Manage the distribution of incoming mail for 15 remote workers including the processing and upload of legal documents to a secure escrow system. (Process an average of 25 per day) - Review change of ownership documents for accuracy and compliance with lender and government regulations. - Identify and document issues and errors with ownership… Show more Created and executed processes for a new proactive role in the Closing Department at a high-volume national yacht and RV brokerage. - Manage the distribution of incoming mail for 15 remote workers including the processing and upload of legal documents to a secure escrow system. (Process an average of 25 per day) - Review change of ownership documents for accuracy and compliance with lender and government regulations. - Identify and document issues and errors with ownership paperwork; and coordinate with the relevant parties to execute a correction plan - Collaborate with Closing Advocates in identifying and executing solutions for issues occuring throughout the closing process - Establish and execute an efficient process for delivery of correct ownership transfer paperwork to new boat and RV owners (average 15 per day) - Prioritize the completion of duties based on their urgency to ensure an optimal customer service experience - Requires a thorough understanding of state titling laws and requirements for all 50 states for RVs, yachts, and trailers - Provide support as needed for the Closing Department Director on operational issues Show less

Closing Advocate

• May 2020 - Aug 2020

Managed the process from executing sales contracts to closing for up to 30 deals at a time during high season. - Coordinated with Buyers, Sellers, and salespeople on timelines and scheduling of inspections, water trials, document completion, escrow payments, and closing. - Created and executed closing documents based on state and national requirements - Coordinated with various Lien Holders and Lenders to ensure proper payment is made to the correct accounts - Completed USCG… Show more Managed the process from executing sales contracts to closing for up to 30 deals at a time during high season. - Coordinated with Buyers, Sellers, and salespeople on timelines and scheduling of inspections, water trials, document completion, escrow payments, and closing. - Created and executed closing documents based on state and national requirements - Coordinated with various Lien Holders and Lenders to ensure proper payment is made to the correct accounts - Completed USCG paperwork and Florida DMV work Show less Managed the process from executing sales contracts to closing for up to 30 deals at a time during high season. - Coordinated with Buyers, Sellers, and salespeople on timelines and scheduling of inspections, water trials, document completion, escrow payments, and closing. - Created and executed closing documents based on state and national requirements - Coordinated with various Lien Holders and Lenders to ensure proper payment is made to the correct accounts - Completed USCG… Show more Managed the process from executing sales contracts to closing for up to 30 deals at a time during high season. - Coordinated with Buyers, Sellers, and salespeople on timelines and scheduling of inspections, water trials, document completion, escrow payments, and closing. - Created and executed closing documents based on state and national requirements - Coordinated with various Lien Holders and Lenders to ensure proper payment is made to the correct accounts - Completed USCG paperwork and Florida DMV work Show less

Contributor

• May 2018 - Feb 2020

During the course of my employment I assisted in several different departments. I started as a Contributor who primarily assisted one of the owners in a variety of projects, oversaw the Social Media pages, and responded to customer complaints. In May of 2019 I stepped in as an Interim Closing Coordinator Receptionist, where I assisted the Closings Office with mail handling, answering the phones, project research, and filing. In May of 2019 I also took over the Recruiting Coordinator… Show more During the course of my employment I assisted in several different departments. I started as a Contributor who primarily assisted one of the owners in a variety of projects, oversaw the Social Media pages, and responded to customer complaints. In May of 2019 I stepped in as an Interim Closing Coordinator Receptionist, where I assisted the Closings Office with mail handling, answering the phones, project research, and filing. In May of 2019 I also took over the Recruiting Coordinator Role until February. As the Recruiting Coordinator I hosted Introduction Webinars to the company and sales positions, I answered questions, processed sensitive paperwork, prepared recruits for training, and assisted with the transition from recruits to trainees.

Sales Recruitment Assistant

• May 2019 - Jan 2020

Assisted Recruiting and Training Manager in a high volume nationwide recruitment effort for boat and RV salespeople - Posted recruiting ads on Indeed, Craigslist, and ZipRecruiter in all 50 states based on sales force needs set forth by the CEO. - Scheduled recruitment webinars using GoToWebinar based on attendance and conversion analysis, and delivered the online presentations to a nationwide audience. - Answered questions from potential sales agents regarded onboarding… Show more Assisted Recruiting and Training Manager in a high volume nationwide recruitment effort for boat and RV salespeople - Posted recruiting ads on Indeed, Craigslist, and ZipRecruiter in all 50 states based on sales force needs set forth by the CEO. - Scheduled recruitment webinars using GoToWebinar based on attendance and conversion analysis, and delivered the online presentations to a nationwide audience. - Answered questions from potential sales agents regarded onboarding, compensation, and work requirements. - Created, sent, and processed confidential onboarding documents. - Familiarized a new Recruiting and Training Manager on process and procedures

Administrative Assistant

• May 2019 - Aug 2019

A test role to assess if the company would benefit in creating a permanent position. By the conclusion of my tenure, a permanent AA was appointed. - Assisted the Event Planner with the signature Annual Conference, including travel arrangements, vendor relationships and day-of execution - Assisted the Controller with special projects relating to escrow accounting - Assisted the Closing Manager with research projects, loan payment follow-ups, and meeting notes recordings. This… Show more A test role to assess if the company would benefit in creating a permanent position. By the conclusion of my tenure, a permanent AA was appointed. - Assisted the Event Planner with the signature Annual Conference, including travel arrangements, vendor relationships and day-of execution - Assisted the Controller with special projects relating to escrow accounting - Assisted the Closing Manager with research projects, loan payment follow-ups, and meeting notes recordings. This involved corresponding over phone, email, and fax with county DMVs, state departments of vehicles, and banks - Assisted the Recruiting Manager with administrative tasks - Handled multiple phone lines and directing calls to the appropriate destination - Oversaw required office maintenance and operations

Food Expeditor

• Dec 2017 - Apr 2018