Experience

Center for Healthcare Engineering & Patient Safety (CHEPS)

• United States
• Research Services
• 1 - 100 Employee

• Student Staff

  • Sep 2023 - Present

  Ann Arbor, Michigan, United States



Blue Cross Blue Shield of Michigan

• United States
• Insurance
• 700 & Above Employee

• Continuous Improvement Intern

  • May 2023 - Aug 2023

  Detroit, Michigan, United States I worked for Blue Cross Blue Shield of Michigan's (BCBSM) Business Efficiency and Continuous Improvement (BECI) department as a Continuous Improvement intern. As a Continuous Improvement intern, I analyzed BCBSM's internal operations at all levels, with a focus in the Care Management space. This position exposed me to a wide variety of operations within the healthcare insurance space, and provided me with the opportunity to meet with subject matter experts to discuss and map BCBSM process… Show more I worked for Blue Cross Blue Shield of Michigan's (BCBSM) Business Efficiency and Continuous Improvement (BECI) department as a Continuous Improvement intern. As a Continuous Improvement intern, I analyzed BCBSM's internal operations at all levels, with a focus in the Care Management space. This position exposed me to a wide variety of operations within the healthcare insurance space, and provided me with the opportunity to meet with subject matter experts to discuss and map BCBSM process operations. As a member of the BECI department, I was also responsible for reporting my project progress to my coworkers and managers through PowerPoint presentations and a series of oral reports. Show less



University of Michigan Information and Technology Services

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• IT Sites Rover

  • Sep 2021 - May 2023

  Ann Arbor, Michigan, United States As an IT Sites Rover, I perform routine monitoring and maintenance of university technology used by both students and faculty across campus. In order to maintain the technological systems, I troubleshoot technological issues with campus equipment to resolve technical ticket requests on a regular basis. Additionally, beyond the normal requirements of IT Rovers, I helped to optimize Rovers’ work routes to ensure site visits are conducted quickly and efficiently. Working as a Sites Rover for the… Show more As an IT Sites Rover, I perform routine monitoring and maintenance of university technology used by both students and faculty across campus. In order to maintain the technological systems, I troubleshoot technological issues with campus equipment to resolve technical ticket requests on a regular basis. Additionally, beyond the normal requirements of IT Rovers, I helped to optimize Rovers’ work routes to ensure site visits are conducted quickly and efficiently. Working as a Sites Rover for the university taught me how to maintain essential infrastructure in interconnected systems, and how to effectively distribute and manage human resources. Show less



ITHACA PUBLIC SCHOOLS

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• General Education Tutor

  • Sep 2017 - Aug 2021

  Ithaca, Michigan, United States I volunteered in an after school study program as a mentor for younger students to encourage success in both academics and life outside of the classroom. For this program, I developed specialized lesson plans for one-on-one tutoring sessions in all subject areas to facilitate academic growth outside of the classroom for individual students. Additionally, I managed homework regiments with students to ensure immediate and future academic success by emphasizing retention and understanding over… Show more I volunteered in an after school study program as a mentor for younger students to encourage success in both academics and life outside of the classroom. For this program, I developed specialized lesson plans for one-on-one tutoring sessions in all subject areas to facilitate academic growth outside of the classroom for individual students. Additionally, I managed homework regiments with students to ensure immediate and future academic success by emphasizing retention and understanding over grades. Every student that I tutored/mentored over the 4-year period I was a mentor saw at least a full letter grade improvement for at least one of the classes they were struggling with as a result from my tutoring. Show less