Experience

Azlo

• Disputes Lead / Check Reviewer

  • Apr 2019 - Present

  - Provide excellent customer service to help inform and guide the customer throughout the dispute process. Work with escalated customers to help them understand the process and explain the decisions.- Responsible for the intake of all disputes including managing the contact queue, assessing the reason for the claim, gathering all pertinent information, and investigating the claims.- Work with the Risk team and CS Leadership to identify fraud trends involving checks, debit cards… - Provide excellent customer service to help inform and guide the customer throughout the dispute process. Work with escalated customers to help them understand the process and explain the decisions.- Responsible for the intake of all disputes including managing the contact queue, assessing the reason for the claim, gathering all pertinent information, and investigating the claims.- Work with the Risk team and CS Leadership to identify fraud trends involving checks, debit cards, disputes, and SBA loans.- Reviewed ~250 mobile deposit checks per hour ensuring they meet all the necessary requirements and working directly with fraud investigators to escalate possibly fraudulent activity. Show more Show less



Rivermark Community Credit Union

• Interactive Solutions Specialist Lead

  • Sep 2017 - Oct 2018



KeyBank

• Vault Teller

  • Sep 2011 - Jun 2014