Experience

Versant Health

• United States
• Insurance
• 300 - 400 Employee

• Vice President & Head of Product

  • Jun 2023 - Present

  • Serves as a key affiliate for the MetLife senior leadership team and product lead for their vision offering • Responsible for overall product development and go-to-market strategies for driving profitable growth • Owns full accountability for the for the research, development, and program management of the product offering, including execution of the business strategies to achieve its financial plan • Oversees product competitiveness including pricing, marketing, and product margin… Show more • Serves as a key affiliate for the MetLife senior leadership team and product lead for their vision offering • Responsible for overall product development and go-to-market strategies for driving profitable growth • Owns full accountability for the for the research, development, and program management of the product offering, including execution of the business strategies to achieve its financial plan • Oversees product competitiveness including pricing, marketing, and product margin expansion initiatives • Defines and executes vision for user experience and ensures organizational resources are aligned to deliver Show less • Serves as a key affiliate for the MetLife senior leadership team and product lead for their vision offering • Responsible for overall product development and go-to-market strategies for driving profitable growth • Owns full accountability for the for the research, development, and program management of the product offering, including execution of the business strategies to achieve its financial plan • Oversees product competitiveness including pricing, marketing, and product margin… Show more • Serves as a key affiliate for the MetLife senior leadership team and product lead for their vision offering • Responsible for overall product development and go-to-market strategies for driving profitable growth • Owns full accountability for the for the research, development, and program management of the product offering, including execution of the business strategies to achieve its financial plan • Oversees product competitiveness including pricing, marketing, and product margin expansion initiatives • Defines and executes vision for user experience and ensures organizational resources are aligned to deliver Show less



MetLife

• United States
• Insurance
• 700 & Above Employee

• Vice President - Disability Product, Group Benefits Organization

  • Sep 2022 - Jun 2023

  • Leads key strategies and operational initiatives to deliver improved experience for top marketplace brokers and consultants and the clients of their disability and absence programs • Responsible for driving collaborative process across service, operations, sales, and product leadership teams to optimize customer experience for disability and absent business and maximize customer persistency • Works closely with product, operations, and reengineering leadership teams to implement… Show more • Leads key strategies and operational initiatives to deliver improved experience for top marketplace brokers and consultants and the clients of their disability and absence programs • Responsible for driving collaborative process across service, operations, sales, and product leadership teams to optimize customer experience for disability and absent business and maximize customer persistency • Works closely with product, operations, and reengineering leadership teams to implement tactical and longer-term enhancements to drive high-priority operational improvements and business results

• Vice President - Head of Programming, Financial Wellness & Engagement

  • Mar 2021 - Sep 2022

  • Successfully launched content strategy team for Upwise, MetLife’s new financial wellness app. Ground-up operational build including people, process, partnerships, and tech. Delivered 200+ content pieces in first year, far exceeding targets. Responsible for content design, performance, and user experience for app. • Led the formation of the external advisory council for Upwise, including targeted engagement with 12+ key industry experts to leverage their insights and expertise to inform… Show more • Successfully launched content strategy team for Upwise, MetLife’s new financial wellness app. Ground-up operational build including people, process, partnerships, and tech. Delivered 200+ content pieces in first year, far exceeding targets. Responsible for content design, performance, and user experience for app. • Led the formation of the external advisory council for Upwise, including targeted engagement with 12+ key industry experts to leverage their insights and expertise to inform our product development process, user experience, DEI and accessibility initiatives, and overall content strategy • Responsible for full development and delivery of competitive intelligence program launch for the organization, including weekly marketplace alerts and oversight of dynamic website and curated content • Served as organizational lead for culture and people initiatives related to sustainability and DEI, serving as a key contributor to corporate commitments in close partnership with leaders in the MetLife DEI office, Global Sustainability team, and the MetLife Foundation

• Vice President - Head of Regional Business Strategy, Group Benefits Organization

  • Jun 2018 - Mar 2021

  • Partnered closely with sales, service, product, operations, marketing, finance and underwriting to deliver growth strategies to drive profitable growth and achieve the financial objectives for the market, which represents nearly $4B in premiums and covers all MetLife employee benefits for customers under 5,000 lives • Successfully deployed robust data analytics and insights engine providing proprietary, granular marketplace data to identify growth opportunities for sales leadership.… Show more • Partnered closely with sales, service, product, operations, marketing, finance and underwriting to deliver growth strategies to drive profitable growth and achieve the financial objectives for the market, which represents nearly $4B in premiums and covers all MetLife employee benefits for customers under 5,000 lives • Successfully deployed robust data analytics and insights engine providing proprietary, granular marketplace data to identify growth opportunities for sales leadership. Developed through extensive engagement with global consultant team spanning 15+ months. Tool viewed as game-changer for organization. • Led the annual planning process for the organization, including oversight of priorities, development of business cases, and allocation of budget and resources pursuant to market segment priorities • Responsible for ownership and integration of segment-specific competitor and marketplace intelligence

• Vice President - Product Center of Excellence, Group Benefits Organization

  • Jan 2016 - May 2018

  • Responsible for leadership of organization spanning 5 leaders, 60 associates, and $14M budget • Led analysis, design and execution of significant organizational restructuring to increase talent and efficiencies to align with budget targets and HR guidelines. This included a full renovation of wholesaler team to increase talent, streamline staffing models, and maximize sales compensation plans. • Delivered program oversight for MetLife’s major learning initiatives including its Group… Show more • Responsible for leadership of organization spanning 5 leaders, 60 associates, and $14M budget • Led analysis, design and execution of significant organizational restructuring to increase talent and efficiencies to align with budget targets and HR guidelines. This included a full renovation of wholesaler team to increase talent, streamline staffing models, and maximize sales compensation plans. • Delivered program oversight for MetLife’s major learning initiatives including its Group Benefits Sales University, MetLife University, Master’s Program, Women in Sales and multiple broker training programs • Developed and deployed robust competitive intelligence capabilities, including interactive website and sales organization crowdsourcing mechanism via MetLife’s CRM platform

• Asst. Vice President - Accident & Health Product Team, Group Benefits Organization

  • Jan 2011 - Jan 2016

  • Led team responsible for the build and launch of MetLife’s Accident & Health (A&H) worksite product portfolio – including critical illness, cancer, accident, hospital indemnity and whole life insurance products – which now represents over $1B in premiums • Partnered closely with MetLife sales, underwriting, service, and product leaders to establish local strategies to drive growth on the A&H block for its Regional Business segment – significantly exceeding plan related to quote activity… Show more • Led team responsible for the build and launch of MetLife’s Accident & Health (A&H) worksite product portfolio – including critical illness, cancer, accident, hospital indemnity and whole life insurance products – which now represents over $1B in premiums • Partnered closely with MetLife sales, underwriting, service, and product leaders to establish local strategies to drive growth on the A&H block for its Regional Business segment – significantly exceeding plan related to quote activity, closing ratio, new sales revenue, sold coverages, and employee participation results • Created customized plan designs and offerings for key external partners (brokers, enrollment firms, etc.) to drive growth and increase closing ratios • Served as organizational subject matter expert for voluntary benefits industry, products, and competitors

• Director - Disability Claims Operational Strategy & Compliance, Group Benefits Organization

  • Mar 2007 - Mar 2011

  • Responsible for strategic oversight of processes and procedures to achieve optimal operational results for MetLife’s disability claims organization • Developed effective process improvements and quality control mechanisms to improve overall claim management quality and accuracy • Served as business lead for market conduct exam with the California Department of Insurance, including direct engagement with state regulators, oversight of claim reassessments and all remedial actions, new… Show more • Responsible for strategic oversight of processes and procedures to achieve optimal operational results for MetLife’s disability claims organization • Developed effective process improvements and quality control mechanisms to improve overall claim management quality and accuracy • Served as business lead for market conduct exam with the California Department of Insurance, including direct engagement with state regulators, oversight of claim reassessments and all remedial actions, new process development, and organizational training