Tyler Bogard
Senior Community Manager at JBG SMITH- Claim this Profile
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Bio
Credentials
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Property Manager
Department of Consumer and Regulatory Affairs (DCRA)Nov, 2022- Nov, 2024
Experience
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JBG SMITH
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United States
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Real Estate
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400 - 500 Employee
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Senior Community Manager
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Feb 2023 - Present
756 Units - Multi-Site
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Senior Community Manager
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Jan 2023 - Feb 2023
Location: Apartments at Westlight
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Community Manager
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Aug 2021 - Jan 2023
Location: Apartments at Westlight - 93 units with average rents of $5.7k- Worked diligently to recover decreased leased percentages due to Covid-19. - Common area association manager as apartments shared amenity spaces with 74 multi-million dollar condominiums.- Assisted in landscape and green roof designs acquiring bids- Managed and improved over 22,000 sqft of green space (Green Roof 15,000sqft/Ground level 7,000 sqft).- Cordinated with retail tenants which include a DC Public Library and a Michelin-star restaurant.- Constantly sharpened customer service skills, and taught these best practices to my team as new situations arose. Show less
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Assistant Community Manager
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Dec 2020 - Jul 2021
Location: Apartments at Westlight- Taught best practices for deposit accounting to the residential team and accounting. - Completed weekly and monthly financial and leasing reports for the property. - Participated in joint venture calls to provide leasing updates. - Prepared all late letters and small balance letters to keep property delinquency down.
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Senior Leasing Consultant
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Jan 2020 - Nov 2020
Location: Apartments at Westlight & WestEnd25Acted as coach and trainer for new leasing consultants, and facilities best practices training.
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Leasing Consultant
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Aug 2018 - Dec 2019
Location: Apartments at Westlight (Lease-Up to Stabilized)Assigned as the community Move In Ambassador.Practice of A+ class customer service to current, new and prospective residents, oversight of the leasing experience ensuring satisfaction with new home. Tasked with resident event planning and flyer design, creation of community information package. Organization of leasing processes creating a seamless leasing process for prospects. Coordination with listing agent for community. Conducting leasing reports of traffic data. Show less
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Resident Assistant
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May 2018 - Jul 2018
Location: Apartments at Westlight (Lease-Up)Assist resident to ensure customer service expectations were met while proactively facilitating recovery when customer service issues arose. Conduct daily community walks ensuring the property is in well condition. Facilitate in-unit package delivery while anticipating the needs of the resident and seeking creative ways to exceed expectations. Assist concierge team and leasing office. Following fair housing laws to ensure equal housing opportunities. Oversee leasing experience when leasing office is busy with new customers to ensure satisfaction with new home. Show less
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Americas Best Value Inns
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United States
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Hospitality
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200 - 300 Employee
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Guest Relations Manager
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Apr 2016 - Apr 2018
Assist guest in resolution of customer service concerns when they arise to ensure satisfaction, Account Receivable & Payable, Assist guest in Banquet reservations, Preparation of hotel revenues and occupancy and credit card documents, Oversee departments & scheduling (Breakfast, Housekeeping, Maintenance Staff) Contacting correct department when problems are reported, Coordinate room status updates with housekeeping, Preparation of Housekeeping Reports, other duties as assigned. Assist guest in resolution of customer service concerns when they arise to ensure satisfaction, Account Receivable & Payable, Assist guest in Banquet reservations, Preparation of hotel revenues and occupancy and credit card documents, Oversee departments & scheduling (Breakfast, Housekeeping, Maintenance Staff) Contacting correct department when problems are reported, Coordinate room status updates with housekeeping, Preparation of Housekeeping Reports, other duties as assigned.
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Education
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2013 - 2015
Eastern Florida State College
Associate of Arts - AA, Marketing
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