Experience

Pella Windows & Doors Mountain West

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Service Coordinator

  • Nov 2020 - Present

  Received and managed service requests daily with a focus on reducing customer effort. Consistently hit or exceeded all required metrics while staying within the top 3 in performance month over month. Handled various extra responsibilities including appointment confirmations, Elite Builder communications, negative survey response, and managing escalated customers. Participated in continuous non-mandatory training on multiple programs used and product knowledge. Received and managed service requests daily with a focus on reducing customer effort. Consistently hit or exceeded all required metrics while staying within the top 3 in performance month over month. Handled various extra responsibilities including appointment confirmations, Elite Builder communications, negative survey response, and managing escalated customers. Participated in continuous non-mandatory training on multiple programs used and product knowledge.



MarketStar

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Account Manager

  • Feb 2020 - Nov 2020

  Educated clients on G-Suite with expert knowledge. Provided effective solutions to clients operation inquiries. Upgraded clients on the higher tiers of G-Suite business through personable sales skills. Managed a pipeline through Salesforce ranging in the mid 300’s. Educated clients on G-Suite with expert knowledge. Provided effective solutions to clients operation inquiries. Upgraded clients on the higher tiers of G-Suite business through personable sales skills. Managed a pipeline through Salesforce ranging in the mid 300’s.



Netflix

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Service Representative

  • Apr 2017 - Jan 2020

  Provided informed technical solutions tailored to each customer's issue. Upheld company image by giving a warm and personal touch to each call. Invented and coordinated various projects to help improve the role of CSR1. Gave consistent feedback on the programs used by my role, with several being implemented as permanent changes. Provided informed technical solutions tailored to each customer's issue. Upheld company image by giving a warm and personal touch to each call. Invented and coordinated various projects to help improve the role of CSR1. Gave consistent feedback on the programs used by my role, with several being implemented as permanent changes.



Sips Coffee

• Bountiful, Utah, United States

• General Manager

  • Jan 2016 - Aug 2017

  Accurately and quickly prepared both coffee and non-coffee based drinks. Created a social and inviting atmosphere for both customers and coworkers. Maintained a clean and workable space regularly. Accurately and quickly prepared both coffee and non-coffee based drinks. Created a social and inviting atmosphere for both customers and coworkers. Maintained a clean and workable space regularly.



Beans & Brews Coffeehouse

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Oct 2016 - Jun 2017

  Oversaw each shifts duties and tasks in a positive but firm manner. Ensured guests had low wait times for their drinks. Effectively prepared various drinks and displayed knowledge beyond my role about the world of coffee. Oversaw each shifts duties and tasks in a positive but firm manner. Ensured guests had low wait times for their drinks. Effectively prepared various drinks and displayed knowledge beyond my role about the world of coffee.



Seasons Four Landscape

• Utah, United States

• Crew Member

  • Jun 2016 - Apr 2017

  Operated various machinery to remove and maintain snow. Used effective methods to install, maintain and repair irrigation systems. Built, repaired, and demolished various landscaping projects. Operated various machinery to remove and maintain snow. Used effective methods to install, maintain and repair irrigation systems. Built, repaired, and demolished various landscaping projects.



MarketStar

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Salesperson

  • May 2016 - Sep 2016

  Made calls to prospective clients in order to sell them AdRoll’s various products and services. Assisted current clients with company knowledge and excellent account management. Used various software programs to find new business leads. Made calls to prospective clients in order to sell them AdRoll’s various products and services. Assisted current clients with company knowledge and excellent account management. Used various software programs to find new business leads.



Italia Granite

• United States
• International Trade and Development
• 1 - 100 Employee

• Salesperson

  • May 2013 - May 2016

  Aided customers with resourceful and thought-out knowledge of product. Maintained property as well as products. Delivered product to various fabricators. Aided customers with resourceful and thought-out knowledge of product. Maintained property as well as products. Delivered product to various fabricators.



Northwest Recreation Center

• United States
• Wellness and Fitness Services

• Life Guard

  • Sep 2013 - Apr 2014

  Obtained Lifeguard certification with a 95% Passing score. Ensured the safety of patrons with a methodical approach to my role. Regularly helped other peers expand their medical and safety knowledge. Obtained Lifeguard certification with a 95% Passing score. Ensured the safety of patrons with a methodical approach to my role. Regularly helped other peers expand their medical and safety knowledge.



The Wendy's Company

• United States
• Restaurants
• 700 & Above Employee

• Food Service Worker

  • Oct 2011 - Sep 2012

  Assisted in drive through orders, food preparation and cleaning, in a concise and effective manner. Learned high level social skills and customer service techniques Ensured high level of cleanliness on each shift. Assisted in drive through orders, food preparation and cleaning, in a concise and effective manner. Learned high level social skills and customer service techniques Ensured high level of cleanliness on each shift.



Lagoon Amusement Park

• United States
• Entertainment Providers
• 100 - 200 Employee

• Food Service Worker

  • Mar 2010 - Oct 2011

  Learned firsthand work experience from an early age. Prepared foods from several different locations on the grounds. Showed an aptitude for quick thinking and versatility in my role. Learned firsthand work experience from an early age. Prepared foods from several different locations on the grounds. Showed an aptitude for quick thinking and versatility in my role.