Tyler Olson

Systems Support Technician at Netsurit
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Contact Information
us****@****om
(386) 825-5501
Location
Yonkers, New York, United States, US
Languages
  • English -
Skills

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Bio

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Credentials

  • Apple Certified Network Advisor
    Apple
    Oct, 2019
    - Nov, 2024
  • Jamf Product Sales Professional
    Jamf
    Sep, 2019
    - Nov, 2024
  • Apple Certified Mac Technician (ACMT)
    Apple
    May, 2018
    - Nov, 2024
  • Apple Certified iOS Technician (ACiT)
    Apple
    May, 2018
    - Nov, 2024

Experience

  • Netsurit
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Systems Support Technician
      • Feb 2019 - Present

      - Maintained client relationships through support over-the-phone and on-site support jobs. - Provided support for Executive and Director level clients - Experience in both Mac OS and Windows environments. - Experience maintaining and troubleshoot networks. - Experience with M365, Azure, G-Suite, JAMF, Meraki, and Unifi. - Maintained client relationships through support over-the-phone and on-site support jobs. - Provided support for Executive and Director level clients - Experience in both Mac OS and Windows environments. - Experience maintaining and troubleshoot networks. - Experience with M365, Azure, G-Suite, JAMF, Meraki, and Unifi.

  • The Longbox Podcast
    • Podcast Host
      • Feb 2016 - Feb 2020

      - Co-Host of The Longbox Podcast, a weekly discussion of comic books and news - Edited podcast episodes - Co-Host of The Longbox Podcast, a weekly discussion of comic books and news - Edited podcast episodes

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • In-Store Market Trainer
      • Jan 2019 - Feb 2019

      - Lead and taught new Technical Specialists, Technical Experts, and Geniuses through training for stores in the Westchester, NY market- Scheduled coursework through modules, hands-on lessons, and group discussion- Worked with management through multiple Apple Retail stores to discuss progress and feedback of employees- Worked one-on-one with employees to discuss their development and find ways to help them to advance

    • Genius
      • Mar 2018 - Feb 2019

      - Diagnose and repair Apple devices- Teach customers proper usage of Apple devices and programs- Schedule customer appointments- In-depth knowledge of Apple software and hardware- Collaborate with coworkers and management

    • Genius Admin
      • Oct 2015 - Mar 2018

      - Leadership position- Helped to organize all Genius Bar repairs for the store- Strong ability to deal with ambiguity and learn on the fly- Expertise working with customer relations

    • Family Room Specialist
      • Aug 2013 - Oct 2015

      - Assisted customer with troubleshooting technical issues with Apple Products- Extensive knowledge of Apple devices and software- Experience with customer support

  • Barnes & Noble, Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Bookseller
      • Aug 2011 - Jul 2013

      Sold books, music, DVDs, and nook tablet devices. Ran group training sessions for nook devices called Nook Nights for customers. Sold books, music, DVDs, and nook tablet devices. Ran group training sessions for nook devices called Nook Nights for customers.

Education

  • Purchase College, SUNY
    Bachelor of Arts (B.A.), Playwriting and Screenwriting
    2012 - 2016

Community

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