Experience

Spur

• United States
• Advertising Services
• 1 - 100 Employee

• Onboarding Specialist/Recruiter: Workforce Strategist

  • Feb 2022 - Present

  Huntsville, Alabama, United States • As a workforce strategist, I develop and implement recruitment and engagement strategies in collaboration with a multidisciplinary team. My duties include demand planning, supply analysis, gap analysis, and action planning. I am responsible for codifying and implementing customized direct hire or specialty recruitment campaigns and building a healthy pipeline of candidates to meet hiring velocity and net hiring score goals. Screen and interview candidates following the ideal candidate… Show more • As a workforce strategist, I develop and implement recruitment and engagement strategies in collaboration with a multidisciplinary team. My duties include demand planning, supply analysis, gap analysis, and action planning. I am responsible for codifying and implementing customized direct hire or specialty recruitment campaigns and building a healthy pipeline of candidates to meet hiring velocity and net hiring score goals. Screen and interview candidates following the ideal candidate profiles created for each unique customer. This requires direct candidate engagement for recruitment and successful onboarding, designing, and delivering orientation and managing new requisitions, monitoring the overall health of worker talent pools based on markets and credential requirements. My engagement across the hiring process allows me to serve as a primary stakeholder using presentation opportunities to provide recommendations on process improvements highlighting ways to capitalize on noted promising and successful practices in our recruitment and retention efforts and product roadmap, features, and functionality of our platform. For example, I currently lead an Inclusive Employment Program. This program is designed to increase workplace opportunities for adults with disabilities with the goal of creating a culture that embraces their differences and contributes to their sense of belonging. Lastly, I liaise with workplace points of contact regarding candidate profiles and collaborate with account managers to coordinate and execute virtual or on-site candidate recruitment events, meetings, and orientations. Show less



Hometown Lenders, Inc.

• United States
• Financial Services
• 300 - 400 Employee

• Human Resource Onboarding Specialist

  • Mar 2021 - Jan 2022

  Huntsville, Alabama, United States As a HR Generalist, I created and maintained personnel files while ensuring confidentiality and sensitive information is compliant with company policies. I responded to inquiries about payroll and benefits, such as health and dental insurance, 401k, PTO, FMLA and efficiently processed leave administration, disability programs, training programs, and health benefits for over 1100 employees nationwide. I consistently researched HR policies and procedures to ensure federal and state guides were… Show more As a HR Generalist, I created and maintained personnel files while ensuring confidentiality and sensitive information is compliant with company policies. I responded to inquiries about payroll and benefits, such as health and dental insurance, 401k, PTO, FMLA and efficiently processed leave administration, disability programs, training programs, and health benefits for over 1100 employees nationwide. I consistently researched HR policies and procedures to ensure federal and state guides were met and were compliant with FSA, FMLA, COBRA, and EEO. Other duties I was responsible for include creating employment offers, data entry, and system implementation for BambooHR and ADP, performing benefits enrollment, processing employment verification, and providing exceptional customer service. Finally, I was selected to lead the Diversity and Inclusion Committee as the HR Liaison and tasked with leading the group in assessing policies and practices for barriers to a healthy organizational culture. Show less



Full Measure Education Inc.

• United States
• Education Administration Programs
• 1 - 100 Employee

• Customer Support Specialist

  • Aug 2017 - Aug 2019

  Washington D.C As a specialist, I worked with executive-level staff to analyze customer service trends and increase capacity to enhance student’s post-secondary education experience by providing counsel and resources to support student service needs. In this capacity, I used a multitude of communication techniques to support leaders, foster positive relationships with internal team and customers, analyze problems and recommend appropriate solutions. Additionally, I maintained an extensive knowledge of… Show more As a specialist, I worked with executive-level staff to analyze customer service trends and increase capacity to enhance student’s post-secondary education experience by providing counsel and resources to support student service needs. In this capacity, I used a multitude of communication techniques to support leaders, foster positive relationships with internal team and customers, analyze problems and recommend appropriate solutions. Additionally, I maintained an extensive knowledge of innovative academic and financial tools and resources for students. Lastly, I utilized a suite of software tools including Salesforce CRM Software, Parchment’s Administrative Platform, and Support Tool, and Microsoft Office Suite to manage and report customer service trends, and executed a range of clerical duties, including scheduling meetings and team calendar maintenance, as necessary. Show less



bebe stores

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Service Experience Manager

  • Jan 2016 - May 2017

  Kennesaw, GA In this position, I managed confidential employee records including schedules, emergency contacts, personnel files, and other related documents utilizing ADP software, and completed human resources transactions for employees' benefits and position changes. I expertly managed the full cycle recruiting process for the store, including job announcement posting, reviewing applications, interviewing candidates, onboarding new employees, and off-boarding departing employees. Additionally, I… Show more In this position, I managed confidential employee records including schedules, emergency contacts, personnel files, and other related documents utilizing ADP software, and completed human resources transactions for employees' benefits and position changes. I expertly managed the full cycle recruiting process for the store, including job announcement posting, reviewing applications, interviewing candidates, onboarding new employees, and off-boarding departing employees. Additionally, I maintained knowledge of all applicable organizational HR policies, laws, and regulations and ensured legality of all human resource actions. As a manager, I consistently communicated policy changes to employees using various mediums to ensure employee awareness and used a people-centered approach to inspire, motivate, and coach a high-performing, multi-function team that consistently achieved high-value sales growth. Finally, I developed and implemented tools to track goals, expenditures, growth, and other analytical data and embraced continuous improvement, and consistently sought opportunities to implement best practices and programs to support high sales growth. Show less



Central National Bank

• United States
• Banking
• 100 - 200 Employee

• Customer Service Representative

  • Jan 2014 - Nov 2015

  Junction City, KS Worked to assist customers in various service areas including checking/savings, loan payments, debit and credit cards, merchant services, and loan applications. Additionally, I supported the branch manager in managing service and team calls, calendars, and internal events. I was required to deliver professional, considerate, and polite support to complex operational inquiries from external clients and foster relationships with internal partners to promptly resolve various sensitive issues. I… Show more Worked to assist customers in various service areas including checking/savings, loan payments, debit and credit cards, merchant services, and loan applications. Additionally, I supported the branch manager in managing service and team calls, calendars, and internal events. I was required to deliver professional, considerate, and polite support to complex operational inquiries from external clients and foster relationships with internal partners to promptly resolve various sensitive issues. I applied a multitude of problem-solving techniques to improve the client experience and maintained accurate and concise records to conduct technical troubleshooting to quickly deliver corrective actions for customers. Lastly, I was responsible for examining financial documents to ensure compliance with regulations and legal requirements, meticulously adhering to bank protocol while balancing high-value vaults. Show less



Payless ShoeSource

• United States
• Retail

• Store Manager

  • Nov 2011 - Dec 2013

  Manhattan, KS Through thoughtful and strategic leadership, I worked to reduce quarterly employee turnover. I was responsible for hiring skilled associates and negotiated wages with each associate, commensurate with employee skill and abilities. Managed confidential employee records including schedules, emergency contacts, personnel files, and other related documents, utilizing ADP software. Additionally, I was tasked with managing the full cycle recruiting process for the store, including reviewing… Show more Through thoughtful and strategic leadership, I worked to reduce quarterly employee turnover. I was responsible for hiring skilled associates and negotiated wages with each associate, commensurate with employee skill and abilities. Managed confidential employee records including schedules, emergency contacts, personnel files, and other related documents, utilizing ADP software. Additionally, I was tasked with managing the full cycle recruiting process for the store, including reviewing applications, interviewing candidates, onboarding new employees, and off-boarding departing employees. To support employees, I designed and executed creative morale-boosting employee recognition programs and special events to increase employee engagement and productivity. Lastly, I performed store management-related administrative tasks, including developing written communication for the store, managing personnel files, tracking inventory, and utilizing electronic systems for employee leave and attendance records. Show less

• Customer Service Experience Manager

  • Nov 2009 - Sep 2011

  Kennesaw, GA In this position, I managed confidential employee records including schedules, emergency contacts, personnel files, and other related documents utilizing ADP software and completed human resources transactions for employees' benefits and position changes. I expertly managed the full cycle recruiting process for the store, including job announcement posting, reviewing applications, interviewing candidates, onboarding new employees, and off-boarding departing employees. Additionally, I maintained… Show more In this position, I managed confidential employee records including schedules, emergency contacts, personnel files, and other related documents utilizing ADP software and completed human resources transactions for employees' benefits and position changes. I expertly managed the full cycle recruiting process for the store, including job announcement posting, reviewing applications, interviewing candidates, onboarding new employees, and off-boarding departing employees. Additionally, I maintained knowledge of all applicable organizational HR policies, laws, and regulations and ensured legality of all human resource actions. As a manager, I consistently communicated policy changes to employees using various mediums to ensure employee awareness and used a people-centered approach to inspire, motivate, and coach a high-performing, multi-function team that consistently achieved high-value sales growth. Finally, I developed and implemented tools to track goals, expenditures, growth, and other analytical data and embraced continuous improvement, and consistently sought opportunities to implement best practices and programs to support high sales growth. Show less



Macy's

• 1 - 100 Employee

• Department Manager

  • Jun 2007 - Sep 2009

  Department Manager Managed confidential employee records including utilizing ADP payroll software, schedules, emergency contacts, personnel files, and other related documents. Collaborated with larger management team to facilitate employee orientation, employee file maintenance, associate coaching, and routine performance evaluations. As a result of this collaboration, we incorporated a new employee professional development program, reduced annual employee turnover by 10%, and remedied filing issues allowing for… Show more Managed confidential employee records including utilizing ADP payroll software, schedules, emergency contacts, personnel files, and other related documents. Collaborated with larger management team to facilitate employee orientation, employee file maintenance, associate coaching, and routine performance evaluations. As a result of this collaboration, we incorporated a new employee professional development program, reduced annual employee turnover by 10%, and remedied filing issues allowing for more consistent payroll disbursement and accurate record-keeping of PTO, vacation, emergency contacts, and other personnel file information. Show less