Experience

Universal Custom Display

• United States
• Construction
• 1 - 100 Employee

• Director of Sales and Marketing

  • May 2021 - Present

  Director of Sales and Marketing with a focus on account management of key accounts Director of Sales and Marketing with a focus on account management of key accounts



SPC Display Group

• United States
• Retail
• 1 - 100 Employee

• Director of Sales and Marketing

  • Jan 2015 - May 2021

  Conntributed to the growth of a high-end account portfolio comprising of ~150 clients by spearheading specialized projects as a trusted advisor. This involved gathering client requirements and pitching winning RFP responses after determining pricing with the estimation department. My key achievement here was renewing multimillion-dollar contracts with major accounts. This involved consulting the national sales team on strategy development and execution. I also upheld client satisfaction throughout the engagement by meeting SLA goals through proactive KPI forecasting and cross-functional collaboration. Through these efforts, I sustained a 99% client retention rate.Moreover, I hired and built top account management talent by training them on interdepartmental operations and product specifications. I also developed flexible schedules, addressed concerns through daily meetings, encouraged autonomy, and designed competitive benefits programs with a third-party HR team. As a result, I achieved zero turnover.Furthermore, I drove acquisition of ~10 key accounts annually by developing robust go-to-market strategies and print media, ad campaign, website, and sales collateral messaging. KEY SKILLS: Marketing & Sales Collateral | Account Growth | Key Account Management | Team Management | Third-Party Relationship Building | Go-to-Market Strategy | Meetings & Conferences | Client Services Management

• Customer & Sales Support Manager

  • Jan 2003 - Dec 2014

  I was hired to steer development of the customer service department from the ground up. To this end, I hired and trained a team on customer service best practices; introduced standard operating procedures for client correspondence; defined metrics to reduce client turnover; and created department budget. As a result of building a dedicated department, I eliminated operational inefficiencies, subsequently improving the client experience.KEY SKILLS: SOP Development | Budget Planning | Improved Client Retention | Client Experience Improvement



Alta Resources

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Project Manager

  • Feb 1998 - Jul 2002

  I was responsible for the management of Inside Sales and Customer Services Teams for clients: Energizer, FedEx, Sam's Club, and Figi's. I was responsible for the management of Inside Sales and Customer Services Teams for clients: Energizer, FedEx, Sam's Club, and Figi's.