Experience

Fazlani International School

• India
• Education Management
• 1 - 100 Employee

• PYP Learning Community Engagement Coordinator

  • Aug 2022 - Present



St. Mary's School ICSE

• Mumbai, Maharashtra, India

• Teacher Assistant

  • Jul 2018 - Apr 2020



Air India Express

• Mumbai, Maharashtra, India

• Deputy Manager Training

  • Jun 2017 - Feb 2018

  ♦ Oversaw cockpit crew's daily and weekly simulator training, including scheduling, blocking and reporting, along with travel and accomodation ♦ Liaise with crew, internal departments, coordinators, instructors and engineers to co-ordinate training ♦ Ensure compliance with Civil Aviation and Director General of Civil Aviation requirements, validity of crew licenses and expiry of training. ♦ Oversaw cockpit crew's daily and weekly simulator training, including scheduling, blocking and reporting, along with travel and accomodation ♦ Liaise with crew, internal departments, coordinators, instructors and engineers to co-ordinate training ♦ Ensure compliance with Civil Aviation and Director General of Civil Aviation requirements, validity of crew licenses and expiry of training.



insight Image Consultants

• Mumbai Area, India

• Co-Founder

  • Nov 2014 - May 2017

  ♦ Certified Image Consultant, trained under the curriculum of renowned Image Specialist Ms. Judith Rasband who is counted amongst the world’s Prestigious 10 Certified Image Masters ♦ Coach, guide and empower individual and business customers in using the art and science of Image Management ♦ Deliver creative, interactive and holistic presentations and workshops on customer service, professional behaviour, dressing, grooming, body language, communication, etiquette and other soft skills ♦ Drive IT tasks including responding to correspondence, interacting with service providers, updating blogs and social media accounts, and maintaining website Show less



MakeMyTrip

• India
• Software Development
• 700 & Above Employee

• International Holiday Expert

  • Dec 2013 - Jul 2014

  ♦ Designed creative and unique international itineraries for clients based on their requirements, budgets and requests ♦ Provided detailed information about destinations, places to visit, logistics and accommodation ♦ Responded to web queries by email or phone, depending on information requested ♦ Designed creative and unique international itineraries for clients based on their requirements, budgets and requests ♦ Provided detailed information about destinations, places to visit, logistics and accommodation ♦ Responded to web queries by email or phone, depending on information requested



Air India Limited

• India
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • Jun 2005 - Mar 2013

  ♦ Achieved the honour of serving on multiple VVIP flights of the Hon. President of India and the Hon. Prime Minister of India ♦ Overcame erratic and stressful working hours, spending long periods of time away from home and family, working long hours, always smiling and being well-groomed and smartly dressed ♦ Engaged and influenced customers in a friendly yet firm manner, successfully dealing with tired and frustrated customers especially after long, delayed or cancelled flights ♦ Championed the art of staying calm in unexpected and extreme pressure situations ACHIEVEMENT ★ Letter of Appreciation from Executive Director of Operations and Customer Service for most efficient services rendered to the Honourable President of India and other VIPs Show less



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• Front Office Assistant

  • Sep 2004 - Dec 2004

  ♦ Drove front desk operations such as Guest Relations and Concierge Service, including check-ins and check-outs, dealing with inquiries and complaints, managing reservations and engaging with guests ♦ Maintained accurate and updated records for room inventory, complaints, arrivals and departures, and security issues ♦ Ensured optimal level of customer service and satisfaction through friendly and impeccable communication and etiquette ♦ Responded to telephonic and electronic correspondence; liaised with other departments, external vendors and service providers when required; and carried out ad-hoc duties and roles ♦ Served as “essential personnel” during emergency response situations, and facilitated a friendly and professional work environment while ensuring company policies and procedures were enforced ACHIEVEMENT ★ Letter from the Director – HRD stating that the Hotel’s 2 esteemed guests appreciated the action of displaying the true spirit of “I Take Charge”, and making the entire organisation proud for the act of dedication to duty displayed Show less



Taj Hotels

• India
• Hospitality
• 700 & Above Employee

• Front Office Assistant

  • Apr 2003 - Jan 2004

  ♦ Proactively assisted in cross-functional tasks at the Reception, Reservations, Business Centre, Cashiers, Concierge and Telephones ♦ Managed excellent guest relations by welcoming them, facilitating check-ins and check-outs, addressing complaints and queries, and accurately maintaining guest register ♦ Assisted with telephonic and electronic inquiries, reservations, front desk duties, securities issues, issuing and re-programming keys and generating lockout codes ♦ Diligently attended all staff meetings and training programmes, liaised with other departments, and maintained healthy working relationships with all colleagues Show less