Experience

Ford Iraq

• Iraq
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Advisor

  • Jan 2020 - Present

  Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Show less



Al-Mansour Iraqi Automotive Co.

• Iraq
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Mechanical Technician

  • Jan 2010 - May 2017

  Perform maintenance and repair on customer vehicles. Identify problems with vehicles using the diagnostic equipment. Explain automotive repairs and issues and provide great customer service. Plan repair procedures using charts manuals and experience. Test the functionality of parts and systems Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation. Repair and replace brake pads, wheel bearings, sensors and other parts. Perform routine maintenance and general mechanic work on vehicles. Prepared to get additional certification as needed. Willingness to learn with hands-on training. Help keep repair shop clean and organized. Keep a professional appearance. Show less