Experience

MegaDev GmbH

• Germany
• Computer Games
• 1 - 100 Employee

• Head of Daily Operations

  • Jul 2021 - Present

  I am responsible for leading an international team of operations specialists working on PLITCH, the premium all-in-one video game trainer software. I took part in the establishment of middle management structures and work closely with the company founders and managing directors. My team and I are responsible for providing top-notch software which enables video gamers all across the world to modify their PC gaming experience as well as high-quality customer support. Successes include: - constant growth of my team while maintaining a 100% retention rate - introduction and optimization of key processes including multiple departments - continual improvement of customer satisfaction and retention



Experteer

• Germany
• Internet Publishing
• 1 - 100 Employee

• Senior Data Quality Analyst

  • Oct 2019 - Jul 2021

  Main Responsibilites:- Full technical support of B2B clients including the specification, setup and maintenance of fully automated XML interfaces processing a large amount of high-level job advertisements on a daily basis.- Training, coaching and mentoring of junior team members.- Key contact for quality assurance of all DACH job postings advertised on the Experteer platform, focussing especially on high-profile advertisements supplied by B2B clients.- Support of cross-organizational projects leading to the further improvement of UX both for B2B and B2C clients.

• Senior Data Scientist - Team Lead B2B (Working Student)

  • Oct 2016 - Oct 2019

  Main Responsibilities:- Technical leadership of an international team consisting of up to five working students and freelancers tasked with supporting the B2B sales team and B2B clients in day-to-day business.- Key contact person for international clients supporting them at every step of the After Sales process.- Mentorship and Quality Control of junior colleagues.- Leadership and management of international projects supporting the roll-out of a fully automated job advertisement indexing system.

• Senior Researcher Product & Engineering (Working Student)

  • Oct 2015 - Oct 2016

  Main Responsibilities:- Quality control and mentorship of fellow working students tasked with procuring high-profile job advertisements for the Experteer platform. - Support of B2B customers and their usage of the Experteer platform through full-service job postings and XML import interfaces- Research, aggregation and classification of high-profile job advertisements across the US, UK and DACH job markets.

• Researcher Content & Research (Working Student)

  • Oct 2014 - Oct 2015

  Main Responsibilities:- Research, aggregation and classification of high-profile job advertisements across the US, UK and DACH job markets.- Survey of the US and European job markets for general changes and developments.