Tuğçe Türkoğlu
UI/UX Design Intern at CEREKS- Claim this Profile
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Topline Score
Bio
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Credentials
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Digital Marketing
Digital Marketing Google CertificationNov, 2021- Sep, 2024 -
MOD Hotel Software
modhotel.com Turizm Sektörü İlanlarJan, 2019- Sep, 2024 -
Sejour
SAN tourism software groupDec, 2018- Sep, 2024
Experience
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CEREKS
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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UI/UX Design Intern
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Apr 2022 - Present
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Assistant Reservations Manager
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Feb 2020 - Jul 2021
Handling reservation requests, assessing customer needs, and making reservations based on availability. Taking necessary steps to modify or cancel existing reservations. Communicating with customers to confirm reservations, verify reservation details, and respond to customer inquiries. Managing customer requests and special requirements, providing appropriate solutions. Efficiently utilizing automated reservation systems, ensuring accurate recording of reservations, and updating availability when necessary. Managing system malfunctions or issues and seeking technical support. Regularly analyzing reservation data, monitoring reservation trends, and generating reports. Identifying customer preferences and requests, contributing to business strategies. Collaborating and coordinating with other departments, especially the front desk, sales, and marketing departments. Aligning with the overall goals of the hotel or accommodation facility and fostering customer satisfaction through teamwork. Supervising and training reservation department staff. Tracking employee performance and providing support as needed. Show less
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Front Desk Agent
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Feb 2020 - Feb 2021
Welcoming guests with a smile, managing the registration process, and conducting check-in procedures. Verifying guests' identification, assigning rooms, and completing the necessary documentation. Checking guests' reservations, making changes, or accepting new bookings. Monitoring room availability and managing reservation status, overseeing the allocation of available rooms. Providing guests with information about the hotel, local tourist attractions, restaurants, and events. Answering guests' questions and providing accurate guidance based on their needs. Collecting guest payments, preparing invoices, and managing deposits or prepayments when necessary. Listening to guests' needs and complaints, offering solutions, and taking the necessary steps to ensure their satisfaction. Interacting with guests professionally and in a friendly manner. Assisting with office tasks such as managing office equipment, answering phone calls, receiving mail, and preparing necessary documents for guests. Show less
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Mercure Hotels
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France
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Hospitality
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700 & Above Employee
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Banquet Assistant
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Dec 2019 - Jan 2020
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Intern in Sales&Marketing
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Oct 2019 - Dec 2019
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Intern in Reservation Agent
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Sep 2019 - Oct 2019
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Assistant Reservations Manager
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Apr 2019 - Nov 2019
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Etstur
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Türkiye
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Travel Arrangements
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700 & Above Employee
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Hotel quide
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Aug 2018 - Oct 2018
My role is to prioritize customer satisfaction and strive to meet their holiday expectations, providing them with the highest quality holiday experience. My role is to prioritize customer satisfaction and strive to meet their holiday expectations, providing them with the highest quality holiday experience.
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Front Desk Agent
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Jan 2018 - Aug 2018
Greeting guests with a smile and providing a warm welcome upon their arrival. Managing the registration process and conducting check-in procedures. Verifying guests' identification, assigning rooms, and completing necessary documentation. Monitoring room availability and managing reservations, including making changes or accepting new bookings. Keeping track of room vacancies and reservation status, ensuring efficient room management. Providing information about the hotel, local tourist attractions, restaurants, and events. Answering guest inquiries and providing accurate guidance based on their needs. Handling guest payments, issuing invoices, and managing deposits or prepayments when required. Listening to guests' needs and addressing any concerns or complaints, taking appropriate actions to ensure satisfaction. Interacting with guests in a professional and friendly manner, creating a positive guest experience. Assisting with general office tasks such as managing office equipment, answering telephone calls, receiving mail, and preparing necessary documents for guests. Show less
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Tatil.com
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Türkiye
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Travel Arrangements
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1 - 100 Employee
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Hotel quide
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Apr 2017 - Sep 2017
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Education
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Adnan Menderes University , Faculty of Tourism
Licentiate degree, Accommodation Management