Experience

DNBC Financial Group®

• Singapore
• Financial Services
• 1 - 100 Employee

• Customer Service Team Lead

  • Oct 2022 - Present

  My honor and challenge to lead the Customer Service team after 6 months of working here. I'm managing team member and team productivity. Monitoring and assigning duties to team member daily is one of my main key responsibilities. Training for newbie and ensuring all the new hires are fully trained and understand the team's working standard process. Cross-working with internal to update procedures, policies, as well as upgrade products and system.

• Customer Service Specialist

  • Mar 2022 - Feb 2023



Shinhanbank Viet nam

• Vietnam
• Banking
• 100 - 200 Employee

• Senior Customer Service Officer

  • Mar 2020 - Mar 2022



Ramana Saigon Hotel

• Vietnam
• Hospitality
• 1 - 100 Employee

• Sales Executive

  • Jul 2018 - Dec 2019

• Sales Coordinator

  • Jul 2018 - Dec 2019