Tuyana Khoroshevskaya
Head of Sales at bkoSoft AG- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Russian Native or bilingual proficiency
-
German Full professional proficiency
Topline Score
Bio
Ignat Ivanov
I had a pleasure to see Tuyana at work as MTSS service manager for several years. Have never met a person who place customer satisfaction and success above personal ones so often. Being service manager she brilliantly handled our toughest and most angry customers and guided them from frustration to IBM services admiration. She is a great team player and very very reliable in terms of following deadlines and when things needs to be done ASAP. She has an unmatched ability to learn new things and practices very fast and implement them even faster. Her personality allow her to be true out of the box person and agile practices champion. Also she has outstanding team management skills and ability to unite people both in formal and informal ways.
Pavel Gritsaenko
Tuyana was my co-worker for 7 years in IBM Russia/CIS. She is professional with great attitude to build up strong relationship with partners and customers. She is smart, creative and dedicated. She always manages
Ignat Ivanov
I had a pleasure to see Tuyana at work as MTSS service manager for several years. Have never met a person who place customer satisfaction and success above personal ones so often. Being service manager she brilliantly handled our toughest and most angry customers and guided them from frustration to IBM services admiration. She is a great team player and very very reliable in terms of following deadlines and when things needs to be done ASAP. She has an unmatched ability to learn new things and practices very fast and implement them even faster. Her personality allow her to be true out of the box person and agile practices champion. Also she has outstanding team management skills and ability to unite people both in formal and informal ways.
Pavel Gritsaenko
Tuyana was my co-worker for 7 years in IBM Russia/CIS. She is professional with great attitude to build up strong relationship with partners and customers. She is smart, creative and dedicated. She always manages
Ignat Ivanov
I had a pleasure to see Tuyana at work as MTSS service manager for several years. Have never met a person who place customer satisfaction and success above personal ones so often. Being service manager she brilliantly handled our toughest and most angry customers and guided them from frustration to IBM services admiration. She is a great team player and very very reliable in terms of following deadlines and when things needs to be done ASAP. She has an unmatched ability to learn new things and practices very fast and implement them even faster. Her personality allow her to be true out of the box person and agile practices champion. Also she has outstanding team management skills and ability to unite people both in formal and informal ways.
Pavel Gritsaenko
Tuyana was my co-worker for 7 years in IBM Russia/CIS. She is professional with great attitude to build up strong relationship with partners and customers. She is smart, creative and dedicated. She always manages
Ignat Ivanov
I had a pleasure to see Tuyana at work as MTSS service manager for several years. Have never met a person who place customer satisfaction and success above personal ones so often. Being service manager she brilliantly handled our toughest and most angry customers and guided them from frustration to IBM services admiration. She is a great team player and very very reliable in terms of following deadlines and when things needs to be done ASAP. She has an unmatched ability to learn new things and practices very fast and implement them even faster. Her personality allow her to be true out of the box person and agile practices champion. Also she has outstanding team management skills and ability to unite people both in formal and informal ways.
Pavel Gritsaenko
Tuyana was my co-worker for 7 years in IBM Russia/CIS. She is professional with great attitude to build up strong relationship with partners and customers. She is smart, creative and dedicated. She always manages
Credentials
-
Microsoft Certified: Azure Fundamentals
MicrosoftJan, 2023- Nov, 2024 -
Avaya Experience Platform™ Administrator Specialized
AvayaSep, 2022- Nov, 2024 -
Avaya OneCloud™ CCaaS Public Design Proficient
AvayaJun, 2022- Nov, 2024 -
Avaya OneCloud CCaaS Public Sales Proficiency
AvayaMay, 2022- Nov, 2024 -
IBM Agile Explorer
IBMMar, 2022- Nov, 2024 -
IBM Product Services Profession Certification - Foundation
IBMJan, 2022- Nov, 2024 -
Enterprise Design Thinking Practitioner
IBMMar, 2021- Nov, 2024 -
Avaya Subscription Sales Proficient
AvayaJan, 2021- Nov, 2024 -
IBM Global Sales School
IBMSep, 2013- Nov, 2024 -
Project Management Professional (PMP)
IBMMar, 2013- Nov, 2024
Experience
-
bkoSoft AG
-
Switzerland
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Head of Sales
-
Aug 2023 - Present
I am a professional in: - Acquisition of new customers and closing the deals within the company's portfolio. - Creating the sales strategy and concept alongside the company's management. - Shifting the company's sales game plan from inbound to outbound. - Owning the whole sales process, from generating opportunities to nailing down projects (incl. taking care of after-sales and keeping customers happy). - Giving a hand in growing and refining the product portfolio. - Turning customer needs into real-world solutions they will use. - Expanding both our network and the customer base. Show less
-
-
-
Avaya
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Service Sales Account Manager | Alpine region
-
Sep 2020 - May 2023
- Acted as a trusted advisor for Alpine Accounts (banks, hospitals, retail, public sector). - Won new customers (SaaS, PaaS). - Prepared the offers/quotations. - Managed sales pipeline from lead to booking and aftersales, incl. planning, forecasting, and reporting. - Sales Consulting - added value analysis, planning, and qualification of opportunities. - Coordinated the virtual sales, service, product, and technical resources team to prepare complex offers. - Acted as a trusted advisor for Alpine Accounts (banks, hospitals, retail, public sector). - Won new customers (SaaS, PaaS). - Prepared the offers/quotations. - Managed sales pipeline from lead to booking and aftersales, incl. planning, forecasting, and reporting. - Sales Consulting - added value analysis, planning, and qualification of opportunities. - Coordinated the virtual sales, service, product, and technical resources team to prepare complex offers.
-
-
-
IBM
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Customer Success Manager | Account Manager
-
May 2012 - Aug 2020
- Acted as a trusted advisor to enterprise customers and partners. - Sold IBM vendor and professional services (Cisco, VMware, HP, Oracle). - Represented IBM at events and shows. - Coordinated team of presales, delivery managers, and product specialists. - Acted as an advocate for clients, gathering client feedback and translating it into new features and services. - Acted as a trusted advisor to enterprise customers and partners. - Sold IBM vendor and professional services (Cisco, VMware, HP, Oracle). - Represented IBM at events and shows. - Coordinated team of presales, delivery managers, and product specialists. - Acted as an advocate for clients, gathering client feedback and translating it into new features and services.
-
-
-
TDK Trading Company
-
Moscow, Russian Federation
-
Deputy Director-General
-
Jun 2010 - Mar 2012
- Developed networks/partnerships at the local and international levels. - Drove key strategic initiatives across the company (Programs, Projects, Services etc.) - Coordinated interdependent activities between departments, to deliver seamless service to internal and external stakeholders. - Developed networks/partnerships at the local and international levels. - Drove key strategic initiatives across the company (Programs, Projects, Services etc.) - Coordinated interdependent activities between departments, to deliver seamless service to internal and external stakeholders.
-
-
-
PROMstahl Polska sp.z o.o.
-
Warsaw, Masovian District, Poland
-
Export Sales Director
-
Dec 2008 - May 2010
- Managed export team (local, virtual, remote colleagues). - Acquiesced new customers and partners. - Designed strategic and tactical initiatives. - Managed export team (local, virtual, remote colleagues). - Acquiesced new customers and partners. - Designed strategic and tactical initiatives.
-
-
Education
-
2013 - 2013
IBM GLOBAL SALES SCHOOL
Specialized Sales, Merchandising and Marketing Operations, Global Sales Professional -
2008 - 2010
World Technological University UNESCO
Master of Business Administration - MBA, Business Administration and Management, General -
1999 - 2004
Irkutsk State Linguistic University (IGLU)
Master of Arts - MA, Applied Linguistic, Intercultural Communication -
2012 - 2013
ICT Training Center
certified specialist, ITIL | Service Management
Community
