Director Of Operations

• Jun 2022 - Present

Director Of Operations

• Jun 2022 - Present

Lead Operations Manager

• Mar 2021 - Sep 2022

ServiceNow System Administrator

• May 2022 - Jul 2022

ServiceNow Platform Administration | Service Catalog & Request Fulfillment | ITSMProcess Automation | Database Administration | Incident Management | Workflow ManagementKnowledge Management | SLA Maintenance | Business ProcessesUnit & Automation Testing | JavaScript | Microsoft Office Suite

ServiceNow System Administrator

• May 2022 - Jul 2022

ServiceNow Platform Administration | Service Catalog & Request Fulfillment | ITSMProcess Automation | Database Administration | Incident Management | Workflow ManagementKnowledge Management | SLA Maintenance | Business ProcessesUnit & Automation Testing | JavaScript | Microsoft Office Suite

Advisory Board Member

• Jan 2015 - Mar 2021

The Urban Resource Institute (URI) provides comprehensive, holistic, and supportive human services programs that empower individuals and families in the New York metropolitan area to change their lives for the better.With our rich legacy of social service research and expertise, our deep relationships with the diverse communities we serve, and our flexible, innovative approach to program development and service delivery, we are uniquely equipped to provide solutions to the challenges affecting New York’s most vulnerable populations.Our hands-on programs for victims of domestic violence and the developmentally disabled are specifically tailored to meet the needs of the individual, while our advocacy and community outreach initiatives advance social change and build wider visibility and support for the issues that have an impact on our clients’ quality of life and New York’s urban communities.

Community Engagement & Recreation Specialist

• Aug 2011 - Mar 2021

• Collaborate with staff to plan recreational programs with community organizations for over 600 domestic abuse survivors, 400 children exposed to abuse, and 217 homeless families. • Supervise and coordinate daily activities of 6 staff members. Assign work duties and train staff on specific project tasks.• Organize weekly calendar of 10-15 events. Manage budget of $13,000-20,000 for large-scale events.• Implemented a new system that enables and anticipates long-term planning and effective management for meetings and events.• Coordinate and implement projects such as a physical education program for families with an 89% successful completion.• Played pivotal role in collaboration with NIKE basketball clinic, Pratt Institute Art, and Macy’s children foundation to improve processes between the operations and counseling teams, increasing attendance by 20%.• Conduct bi-weekly meetings with team to ensure participants were assessed and needs were being met. Monitor team statistics for complete and accurate monthly reporting on program successes.

Quality Assurance Manager

• Mar 2006 - Aug 2011

• Supported program manager in organizing events and activities for nearly 10,000 homeless people including 6,000 children and more than 800 families transitioning out of shelter into homes. • Coordinated services for over 50 events including accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security. • Supervised and directed the work activities of 4 personnel teacher aides and interns. Arranged for resources and materials required for events and programs. • Managed daily operations of recreational facilities such as arts, crafts, sports, games, and hobbies. • Finalized fiscal requirements and prepared budgetary recommendations for Food Services/Catering for scheduled events and meetings. Maintained records of expenses and budget limitations. • Conferred with management to discuss and resolve participant complaints.

Volunteer Tourist Guide

• Sep 2008 - Mar 2009

Provided detailed information on Garden sites and tour members Provided detailed information on Garden sites and tour members

Resident Coordinator

• Apr 2001 - Sep 2004

• Maintained activities of 400 residents and ensure safe conditions within the facility. Assisted in re-connecting residents to treatment services and their transition to temporary shelter or permanent housing. • Enhanced social development of residents 25% planning and organizing 36 recreational activities and facilitated 10 workshop related to life skills. • Designed and produced aesthetic visuals for public spaces of the shelter to reflect cultural, seasonal, and programmatic themes. • Maintained and posted a weekly and monthly calendar of all client programmatic activities occurring internally and externally.

Unit Secretary

• Apr 1994 - Nov 2000

Assisted the Nursing Care Coordinator Compiled and disassembled patients' charts Input lab orders into computer Reported all abnormal NBS to parents and pediatricians Ordered and kept inventory on all outside equipment for L&D, Post-Partum, and NBN Answered a high volume of calls The New York Alliance of Financial Planner Assisted the Nursing Care Coordinator Compiled and disassembled patients' charts Input lab orders into computer Reported all abnormal NBS to parents and pediatricians Ordered and kept inventory on all outside equipment for L&D, Post-Partum, and NBN Answered a high volume of calls The New York Alliance of Financial Planner