Tushar Das
OPERATIONS MANAGER at Balmoral Hotel- Claim this Profile
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English Native or bilingual proficiency
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Bengali Native or bilingual proficiency
Topline Score
Bio
Experience
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Balmoral Hotel
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Hospitality
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1 - 100 Employee
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OPERATIONS MANAGER
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2005 - Present
→ Direct and finalise all day-to-day operations, such as streamlining check-in and check-out of the customers and resolving their potential complaints and issues in a diplomatically and tactful manner as per enterprise standards. → Perform various HR functions, including recruiting and training staff members whilst supervising the assigned department. → Devise and implement advanced marketing and business plans to accomplish a Competitive Advantage. → Establish and ensure the smooth flow of the hotel activities in close collaboration with the managers of departments. → Prepare and maintain detailed and accurate paperwork, such as arrivals and departures, night porter, and housekeeping lists. → Deliver superior suggestions related to appropriate mailshots and customer loyalty schemes and formulate strategies to optimise the bookings in the quieter periods by utilising Groupon and Wowcher. → Carry out inventory management operations for ordering and maintaining stocks for the hotel from multiple suppliers. Achievements: Throughout the 14 years with the busy 50 bedroomed seafront hotel held various positions in all departments, such as Head Waiter, Bar Manager, Reception Manager, and Operations Manager with a key focus on optimising client experience. | Achieved complete satisfaction and retention of the customer by training reception employees to greet the customers in a friendly manner as well as developed a customer database with the accountant to attain repeat bookings. | Utilised vast experience for redesigning the hotel brochure while working on a branding strategy and Value Statement. Show less
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Rawdon Optical – Management Consulting
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Leeds, England, United Kingdom
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ORGANIZATIONAL CHANGE MANAGEMENT/TRANSFORMATION CONSULTANT
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2018 - 2019
→ Researched, analysed, and demonstrated benefits of changes to introduce new and advanced change leadership and transformation methodologies to Senior Management while maintaining the key values and cultures of the company. → Developed and implemented change management tools and operations for designing new standards to be adopted as a corporate policy with streamlined templates and a faster process. → Prepared change and stakeholder engagement strategies and change networks for upstream distribution centres project while creating an innovative communication model by utilising infographics to better engage stakeholders and leaders. Achievement: Devised and executed change management and transformation strategies across three UK sites in close coordination with key overseas suppliers. Included: o Identification and resolution of potential cultural issues in a timely and efficient manner. o Examined KPI’s and produced Organisational Self Analysis Model incorporating 9 Key KPI’s. o Collaborated with C-level executives for formulating Transformational Strategy and Marketing Analysis Models. o Ensured smooth transition by initiating Benchmarking, Project Management, and Lean Six Sigma plans. Show less
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Savoy Holiday Flats
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Blackpool, England, United Kingdom
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BUSINESS OWNER/MANAGER
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2006 - 2019
→ Applied strong contract negotiation skills for settling various long-term exclusive contracts within the NHS to provide accommodation for staff for short, medium, and long term contracts to meet the requirements of specialist employees. → Promoted and increased the business nationally and globally through creative online campaigns on social media platforms. → Researched and examined new market trends, pricing, and booking on various social media and internet booking platforms to take competitive advantage and maximising the organisational turnover. → Leveraged leadership capabilities for the management of the staff members, comprising of training employees, maintaining a record, and resolving all staff related issues within a set timeframe. → Ensured the business stays compliant with current legislation by keeping up to date with all relevant legislation changes. Achievements: Established and ran the business consisting of 10 self-catering apartments increasing turnover and profits annually by devising appropriate short, medium, and long term plans to remain competitive in all market segments. | Achieved multiple and repeat bookings by delivering superior customer services to fulfil the requirements of the clients. Show less
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1440.MANAGEMENT CONSULTING LIMITED
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United Kingdom
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Business Consulting and Services
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Director
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1998 - 2006
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Education
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Sheffield Hallam University
International marketing, Post Graduate Diploma -
University of Leeds
BA Business studies -
Kingston University
hnd, Business studies -
AIGPE
Certified Lean Six Sigma Yellow Belt -
Scaled Agile Inc.
Certified SAFe 5 Scrum Master -
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Lean Six Sigma Course