Experience

Balmoral Hotel

• Hospitality
• 1 - 100 Employee

• OPERATIONS MANAGER

  • 2005 - Present

  → Direct and finalise all day-to-day operations, such as streamlining check-in and check-out of the customers and resolving their potential complaints and issues in a diplomatically and tactful manner as per enterprise standards. → Perform various HR functions, including recruiting and training staff members whilst supervising the assigned department. → Devise and implement advanced marketing and business plans to accomplish a Competitive Advantage. → Establish and ensure the smooth flow of the hotel activities in close collaboration with the managers of departments. → Prepare and maintain detailed and accurate paperwork, such as arrivals and departures, night porter, and housekeeping lists. → Deliver superior suggestions related to appropriate mailshots and customer loyalty schemes and formulate strategies to optimise the bookings in the quieter periods by utilising Groupon and Wowcher. → Carry out inventory management operations for ordering and maintaining stocks for the hotel from multiple suppliers. Achievements: Throughout the 14 years with the busy 50 bedroomed seafront hotel held various positions in all departments, such as Head Waiter, Bar Manager, Reception Manager, and Operations Manager with a key focus on optimising client experience. | Achieved complete satisfaction and retention of the customer by training reception employees to greet the customers in a friendly manner as well as developed a customer database with the accountant to attain repeat bookings. | Utilised vast experience for redesigning the hotel brochure while working on a branding strategy and Value Statement. Show less



Rawdon Optical – Management Consulting

• Leeds, England, United Kingdom

• ORGANIZATIONAL CHANGE MANAGEMENT/TRANSFORMATION CONSULTANT

  • 2018 - 2019

  → Researched, analysed, and demonstrated benefits of changes to introduce new and advanced change leadership and transformation methodologies to Senior Management while maintaining the key values and cultures of the company. → Developed and implemented change management tools and operations for designing new standards to be adopted as a corporate policy with streamlined templates and a faster process. → Prepared change and stakeholder engagement strategies and change networks for upstream distribution centres project while creating an innovative communication model by utilising infographics to better engage stakeholders and leaders. Achievement: Devised and executed change management and transformation strategies across three UK sites in close coordination with key overseas suppliers. Included: o Identification and resolution of potential cultural issues in a timely and efficient manner. o Examined KPI’s and produced Organisational Self Analysis Model incorporating 9 Key KPI’s. o Collaborated with C-level executives for formulating Transformational Strategy and Marketing Analysis Models. o Ensured smooth transition by initiating Benchmarking, Project Management, and Lean Six Sigma plans. Show less



Savoy Holiday Flats

• Blackpool, England, United Kingdom

• BUSINESS OWNER/MANAGER

  • 2006 - 2019

  → Applied strong contract negotiation skills for settling various long-term exclusive contracts within the NHS to provide accommodation for staff for short, medium, and long term contracts to meet the requirements of specialist employees. → Promoted and increased the business nationally and globally through creative online campaigns on social media platforms. → Researched and examined new market trends, pricing, and booking on various social media and internet booking platforms to take competitive advantage and maximising the organisational turnover. → Leveraged leadership capabilities for the management of the staff members, comprising of training employees, maintaining a record, and resolving all staff related issues within a set timeframe. → Ensured the business stays compliant with current legislation by keeping up to date with all relevant legislation changes. Achievements: Established and ran the business consisting of 10 self-catering apartments increasing turnover and profits annually by devising appropriate short, medium, and long term plans to remain competitive in all market segments. | Achieved multiple and repeat bookings by delivering superior customer services to fulfil the requirements of the clients. Show less



1440.MANAGEMENT CONSULTING LIMITED

• United Kingdom
• Business Consulting and Services

• Director

  • 1998 - 2006