Principal Lead - Client Success

• Apr 2022 - Present

Assistant General Manager Sales

• Apr 2021 - Mar 2022

Senior Sales Manager

• Jan 2019 - Apr 2021

Managing people - Set targets, performance plans, and rigorous, objective standards for sales representatives.Meet with reps one-on-one weekly to review performance, progress, and targets.Deliver deep performance reviews for each individual rep once or twice per year.Plan and preside over weekly sales team meetings.Hold team building events onsite or offsite.Recruit, select, on board, and train new sales reps.Set a good example for the team. Work according to company culture and values, prioritize ruthlessly, use good communication, and deliver results effectively.Managing Customer Needs - Maintain a deep understanding of customer needs and monitor their preferences.Resolve escalated customer issues and customer complaints regarding sales and service.Managing the Business - Determine and assign sales targets, and/or goals. Project and forecast annual and quarterly revenue and for one or more sales.Develop sales strategies to acquire new customers or clients.Track sales team metrics and share them with company leadership.Analyze sales data on sales results and develop plans to address performance gaps.Collaborate with marketing executives to develop lead generation plans.Monitor competition, economic indicators, and industry trends. Show less

Senior Sales Manager

• Jan 2017 - Nov 2018

Sales Manager

• Apr 2015 - Aug 2016

Assistant Sales Manager

• Oct 2014 - Mar 2015

Sales Relationship Manager

• Apr 2012 - Sep 2014

Sales Executive

• Nov 2011 - Mar 2012

Customer Relationship Management Executive

• Nov 2010 - Oct 2011

Sr.Customer Care Executive

• Oct 2008 - Mar 2010