Senior Security Analyst

• Jan 2022 - Present

Information Security Analyst

• Nov 2015 - Jan 2022

Maintain security across a broad number of endpoint systems. Review alerts received from security devices. Extensive experience using Carbon Black, endpoint security platform. Manage, review and improve detection in Carbon Black. Maintain security across a broad number of endpoint systems. Review alerts received from security devices. Extensive experience using Carbon Black, endpoint security platform. Manage, review and improve detection in Carbon Black.

Asset Management

• Aug 2014 - Nov 2015

Working with vendor for disposing of old equipment. Working with vendor for new hardware and software purchase. Input new hardware information in People Soft and Service Now ticketing system. Decommissioning equipment of retired BCBSA employees and contractors. Providing technical support to users who have issues with their equipment. Working with vendor for disposing of old equipment. Working with vendor for new hardware and software purchase. Input new hardware information in People Soft and Service Now ticketing system. Decommissioning equipment of retired BCBSA employees and contractors. Providing technical support to users who have issues with their equipment.

Technical Support

• Oct 2013 - May 2014

• Troubleshoot hardware and software related issues on PC computers and occasionally Mac computers. • Install network and local printers. • Resolve issues over the phone with students and faculty. • Setting up email accounts on phones and tablets. • Troubleshoot issues remotely using Bomgar. • Troubleshoot hardware and software related issues on PC computers and occasionally Mac computers. • Install network and local printers. • Resolve issues over the phone with students and faculty. • Setting up email accounts on phones and tablets. • Troubleshoot issues remotely using Bomgar.

Technical Support Intern

• Jul 2013 - Aug 2013

• Troubleshoot any hardware or software related issues on PC computers. • Install, remove, and replace hardware on laptop computers. • Image computers from server. • Deploy fresh equipment to new users. • Set up video conference equipment in conference rooms for executives. • Transfer all data over from one hard drive to another and retrieve as much data as possible from a corrupt hard drive. • Troubleshoot any hardware or software related issues on PC computers. • Install, remove, and replace hardware on laptop computers. • Image computers from server. • Deploy fresh equipment to new users. • Set up video conference equipment in conference rooms for executives. • Transfer all data over from one hard drive to another and retrieve as much data as possible from a corrupt hard drive.

Wed Editor

• Aug 2010 - May 2013