Tushar Singh

Complaince Coordinator at ServiceMaster Restore of Vancouver
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Contact Information
us****@****om
(386) 825-5501
Location
Burnaby, British Columbia, Canada, CA

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Credentials

  • Developing Resourcefulness
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  • Getting Organized for Peak Performance
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  • How to Organize Your Time and Your Life
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  • Improve Your Organizational Skills
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  • Leading Virtual Meetings
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  • Leading at a Distance
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  • Learning BlueJeans Meetings (2018)
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  • Managing Stress for Positive Change
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  • Managing Virtual Teams
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  • Productivity Tips: Finding Your Productive Mindset
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  • Remote Work Foundations
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  • Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
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  • Time Management: Working from Home
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  • High-Stakes Communication
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  • Using Questions to Foster Critical Thinking and Curiosity
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  • Building Professional Relationships
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  • Business Etiquette: Meetings, Meals, and Networking Events
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  • Communication Foundations
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  • Creativity Boot Camp
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  • Critical Thinking
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  • Effective Listening
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  • Expert Tips for Answering Common Interview Questions
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  • Getting Things Done
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  • How to Network When You Don't Like Networking
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  • Managing Your Professional Network
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  • Writing in Plain English
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  • Building Resilience
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  • Finding a Job during Challenging Economic Times
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  • Six Sigma: White Belt
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  • What Is Business Analysis?
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  • Python MasterClass for Beginners
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Experience

    • Canada
    • Insurance
    • 1 - 100 Employee
    • Complaince Coordinator
      • Apr 2023 - Present

      • Reviewing and editing estimates in line with ServiceMaster’s estimating standards andinsurance compliance service level agreements (SLA).• Uploading, monitoring and overseeing estimates into Xactanalysis, managing/updating workflowstatus while tracking upload time.• Direct and oversee entry of written scopes of repair into Xactimate format.• Revise and update estimates and noting system as per the reviewer’s and projectManager’s requirements.• Carry out claim reviews with the Project Managers to ensure compliance.• Provide and maintain a consistent approach to communication with Project Managers andProject Manager Assistants.• Lead Customer Service Initiatives by ensuring a seamless communication channelbetween all stakeholders in a claim on Xactanalysis (project managers, adjusters,Xactanalysis appraisers and reviewers etc.) to ensure adequate time and projectmanagement.• Provide updates to internal and external customers as applicable.• Responsible for report preparation and distribution on open assignments includingweekly progress, bi-weekly updates and monthly claim review and bi-annual vendorreview.• Participate in and demonstrate safety principles and practices;follows all safety policies and procedures to support a safe working environment,including the safe operation of machines and equipment.• Comply with all company policies and procedures and legislative requirements.• Input the details/dimensions of the scope of work to determine estimated costs, reviewthe cost estimates to ensure accuracy and competitiveness in pricing (best dollar value),within stipulated insurance guidelines.• Complete and upload the estimates for each phase of work on Xactimate to ensurecommensurate return on services delivered.• Ensure compliance with Insurance guidelines in handling all claims for the company’sattention. Show less

    • Project Manager Assistant
      • Dec 2022 - Apr 2023

      • Review estimates and job costing to ensure accuracy and profitability for each claim, inliaison with the project managers (PMs).• Review invoiced files at completion to ensure all costs per job file have been accuratelycaptured, prior to submission to the Accounting team for final processing.• Provide job report/documentation for the Production team to schedule technicians, whileliaising with external trades to coordinate site work.• Effective documentation and records keeping of job/contact information, work orders, jobscopes, estimates, purchase orders, emails, and job costs on company specific platformssuch as Restore365, Encircle, NAV etc. for ease of reference.• Maintain proper communication with both internal (PMs, Production team) and External(Insured/homeowner, Insurers, Adjusters/Subtrades) etc. as may be required to ensure greatcustomer experience, while maintaining/improving the company’s scorecard in theindustry.• Invoicing files at completion through cost compilation, creating estimate(s), and submittingsame to the Accounts team for final processing.• Actively involved in answering overflow phone calls to ensure customer satisfaction.• Carry out any other task that is required to promote business continuity. Show less

    • Telecommunications
    • 1 - 100 Employee
    • Administrative Assistant
      • Jul 2019 - Nov 2021

      • Presented proposals to companies for network installation planning. • Trained 15 interns every 6 months under a government skill development program. • Maintained the inventory and other resources of interest to the organization. • Prepared minutes for meetings, trained office staff and organized conferences. • Assisted in portal database management. • Presented proposals to companies for network installation planning. • Trained 15 interns every 6 months under a government skill development program. • Maintained the inventory and other resources of interest to the organization. • Prepared minutes for meetings, trained office staff and organized conferences. • Assisted in portal database management.

Education

  • Capilano University
    Post Baccalaureate Diploma, North American Business Management
    2022 - 2023
  • Thapar Institute of Engineering & Technology
    Bachelor's degree, Mechatronics, Robotics, and Automation Engineering
    2015 - 2019

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