Head of e-commerce services, SSLCOMMERZ

• Feb 2022 - Present

• Manage and oversee wide range of industry wise merchant acquisition and merchant management teams • Oversee the campaigns with merchants, banks, and mobile financial service providers to ensure successful outcomes. Collaborate with cross-functional departments to ensure seamless campaign execution and delivery. • Exploring telecom, mfs & other prospective banking apps and empowering them by SSL’s aggregated value partners in terms of utility bill, education payment, ticketing, ISP, NBFI, Games & entertainments with other subscription bundle services. • Working with Service Operation & Revenue Assurance department to monitor & identify remedial actions on dispute issues for refund, chargeback, payment settlement, cashback/discount configuration etc • Work with technical, product & project department to upgrade internal & external portals/panels for better customer experience & any product/integration-related emergency issue resolution. • Maintain strong relationships with acquirer banks and other payment channel partners for faster MID generations, backlog clearance, new scope identification, transaction volume & MDR negotiations, incentive plan execution etc • Develop and implement new payment ecosystem related service innovations in collaboration with the growth and new initiative team. • Manage budgeting and forecasting processes in collaboration with the Finance department and Business Intelligence unit. • Prepare monthly, quarterly, yearly sales, and operational reports, challenge, threat, mitigation plans, and present to senior management. • Identify key performance indicators (KPIs) for the department and regularly track, analyse and report on the KPIs to senior management. • Working with the audit & compliance team to cross check and upgrade SOPs, Regulatory guidelines, compliance & other internal digitalisation process & progress. • Manage recruitment, evaluation, and appraisal processes for the department. Show less

AGM & Head of Business Development

• Feb 2021 - Present

• Leading and guiding the team of Business Development towards success in terms of Market Development, Revenue Growth, Process Improvement, Leadership, and Team building.• Proactively engaging the existing and potential corporate customer base for effective delivery of agreed budgets and targets for sales, marketing, account management, and technical support.• Managing telecom partners to ensure business growth & opportunity in terms of Data pack, Mobile top up, Payment gateway, Push sms, Shortcode & other value additional services.• Overseeing ongoing campaigns, projects, security service deployment, enterprise developments to ensure proper modality, legal compliance, commercial and technological support.• Collaborating with product development teams to ensure that products and services meet customer needs and market demands.• Ensuring proper liaison maintenance with BTRC, Telcos, IPTSP service providers for any commercial negotiation, mutual service deployment, payment and regulatory issues.• Assessing marketing and sales, as well as supplier and vendor operations, and recommending improvements as needed.• Collaborating with the finance unit, business intelligence unit, sales and operation unit to develop and manage budgeting, revenue forecasting, sales planning, and operational planning.• Developing and managing strategic partnerships both locally and globally to grow business.• Presenting business or marketing opportunities, sales growth, challenges, upcoming plans to company executives and management with proper team evaluation.• Managing incoming leads, proper distribution, and eliminating any internal team clashes.• Managing all necessary recruitments, evaluations, terminations, identifying lacks among employees, and initiating required trainings accordingly.• Monitoring day-to-day activities of six different business units within the department and providing suggestive measures to improve performance. Show less

Head of Corporate Sales

• Feb 2020 - Feb 2021

• Develop and implement sales strategies, policies, and procedures to ensure sales growth and customer satisfaction.• Lead the sales team to achieve monthly and annual sales targets and develop strategies to overcome any obstacles.• Coordinate with marketing and customer service teams to ensure seamless operations and provide necessary support to achieve common goals.• Identify new business opportunities and develop plans to expand the customer base in existing and new markets.• Develop and maintain strong relationships with key customers and partners and ensure that their needs are met and issues are resolved in a timely and effective manner.• Analyse market trends and competitive landscape to identify opportunities for growth and differentiation.• Work closely with product development teams to ensure that services are tailored to suit client needs, and to provide input into product design where necessary.• Provide regular reports and updates to senior management on sales performance, market trends, and customer feedback.• Manage the sales budget and expenses and ensure that the team operates within budgetary constraints.• Recruit, train, and develop sales team members to ensure that they have the necessary skills and knowledge to succeed.• Ensure compliance with legal and ethical standards in all sales activities.• Represent the company at industry events and conferences and develop and maintain a strong network of industry contacts.• Foster a culture of excellence, teamwork, and continuous improvement within the sales team. Show less

Manager, Business Development

• Jul 2018 - Jan 2020

• Plan, coordinates & lead the entire sales team's operations including technical, sales, marketing &customer service.• Assess client’s needs and resources and recommended the appropriate services.• Closely working with the product design team where services must be tailored to suit clients needs.• Develop annual business plans / expense budgets for the sales division, establish monthly sales and profit• Planning & Supervise and direct sales activities and sales objectives in Industry wise Bangladesh market.• Participate & execution in the new project proposals & tenders and establish implement procedures.• Plan/coordinate public affairs and communications efforts to include public relations and communityoutreach.• Establish/implement short- and long-range goals, objectives, policies, and operating procedures.• Develop reports and proposals as part of sales presentation to illustrate benefits from use of service.• Estimate costs of installing and maintaining service.• Direct involvement for employee’s selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent. Show less

Deputy Manager, Consumer & Enterprise Solution,Business Development

• Jan 2017 - Jun 2018

Assistant Manager, Consumer & Enterprise Solutions

• May 2014 - Dec 2016

•Plan & organize group visits to the corporate clients & selling with team coordination of SSL’s different digital products like – Corporate SMS, Digital Marketing Solution, SSLCOMMERZ - Online Payment Gateway, VeriSign - SSL security certificate, Customized web & mobile application, etc. Also responsible as Product Manager of Field force Management mobile application – FieldEz & Field Xpress.•Managing Value added services for media houses (15+TV channel, 8+ Radio Station, 30+Newspaper) that includes Push-pull and Subscription based sms services, WAP, IVR services, Mobile application (Both ios and android platform).•Maintaining liaison with BTRC for different legal issues related to service initiation, intimation and payments.•Foresee threats and opportunities of business trends and suggest necessary measures to face the challenges.•Responsible to plan and implement overall corporate marketing strategies to generate new market leads and make effective sales.•Monitoring 4 members of corporate sales team as their supervisor and suggesting, planning new sales techniques, ideas and opportunities to the sales force for promoting the products and improving staff skills.•Generate reports on different sales activities, action, achievements for the reporting authority.•Creative Article writing on new products or new promotional things.Key Achievements:• Achieved Award in Best Communication Category at 2016• More than 200+ corporate customers have been serving.• Leading MNC’s & FMCG’s deals. i.e. Samsung, PRAN, Unilever, Square, ACI,BAT, Nestle, Holcim etc along with the agencies like Mediacom, Ogilvy, Madly, Asiatic etc• Defeating the competitors and cling to the maximum market share by applying ground-breaking sales & marketing strategy Show less

Lyricist

• 2009 - Present

#Category: Corporate Brand-Theme Song 1. BANGLALINK Theme Song 2019 2. ASIATIC EXP Theme Song 2019 3. PRIME BANK presents School Cricket Theme Song 2019 4. PEPSI Theme Song 2017 5. Grameeenphone Theme Song "Cholo Bohudur" 6. GP Bondhu Garage Theme Song "Lets Shout" 7. GP Retailer Theme Song 8. GP Technical Team Theme Song “Thank You” 9. Nokia Sefie song 10. Bangladesh Games Theme Song 11. BAT(British American Tobacco) Theme Song 2016 (Shunno Band) 12. Ericsson Theme song 2016 13. BAT(British American Tobacco) Theme Song, 2016 by Rafa and Elita #Category: Music Video & Drama Song 1. বিশুদ্ধ ভালোবাসা- By Shawon Gaanwala (https://www.youtube.com/watch?v=qeHPAaRfWHI) 2. প্লীজ নিজের খেয়াল রেখো- By Miftah Zaman (Youtube: https://bit.ly/2pRjFH3) 3. প্রিয় অসুখ- By Tahsan Khan ( Youtube: https://bit.ly/2ppyz5O ) 4. আমাদের গল্প- By Kona & Shawon Gaanwala ( Youtube: https://bit.ly/2NS9Dlx ) 5. ইচ্ছেমানুষ- By Shawon Gaanwala ( Youtube: https://bit.ly/29KUbAl ) 6. আপণ এতোটাই- By Shawon Gaanwala ( Youtube: https://bit.ly/2DfPYb1 ) 7. ইচ্ছেপূরণ- By Shawon Gaanwala ( Youtube: https://bit.ly/2O3XEB8 ) 8. ছুটি ছুটি মন- By Shawon Gaanwala ( Youtube: https://bit.ly/2MOCe6t ) #Category: Audio Album 1. Fuad ft Kona (Released on- 2008) 2. শুধু তোমাকে_Shudhu Tomake (Miftah Zaman, Sarah Billah) ( Released on- 2009) 3. অন্তরীপ_Ontorip (Raef Al Hasan Rafa & Sharmin, Released on 2010) 4. দ্বিতীয়া_ Deetiya (Miftah Zaman, Released on 2011) 5. আদরের শুকতারা_Adorer Shuktara (Miftah Zaman, Released on 2012) Show less

Program Host/Guest Speaker

• Nov 2015 - May 2016

Motivational Program "Sodium Light" Every Sunday Night from 11PM. Motivational Program "Sodium Light" Every Sunday Night from 11PM.

Project Manager

• Sep 2012 - Mar 2014

• Project management, business Development, study and strategic planning. • Client Communication and market visit. • Mobile VAS, mobile financial services, mobile banking and specialization in Digital Marketing • Project management, business Development, study and strategic planning. • Client Communication and market visit. • Mobile VAS, mobile financial services, mobile banking and specialization in Digital Marketing

Customer Service Manager

• Jun 2010 - Aug 2012

• Provide one-stop quality customer service over phone to ensure positive customer experience • Proactively inform customers regarding Grameenphone products/service • Sale through inbound and outbound contacts for VAS & EDGE package • Serve customers with helping attitude to play a significant role in customer satisfaction, retention, and acquisition to enhance Grameenphone brand image. • Provide one-stop quality customer service over phone to ensure positive customer experience • Proactively inform customers regarding Grameenphone products/service • Sale through inbound and outbound contacts for VAS & EDGE package • Serve customers with helping attitude to play a significant role in customer satisfaction, retention, and acquisition to enhance Grameenphone brand image.