Head of Strategy & PMO

• Jun 2021 - Present

-Leading the Mobily Pay program (Initiation, planning, execution, monitor & control) -Establish & set up the Strategy & Project Management functions includes the process document & resources -Set up the methodology of Strategy & Project Management -Monitoring and tracking the progress of the projects & demands assigned to the responsible delivery team by collaborating with project managers to ensure the tool was updated with status, issues, risks, risk mitigation plans and budget information -Gathering information for overall reporting on enterprise projects & demands, providing weekly dashboards to senior/top management -Set up the KPI’s that related to organization -Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place -Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution -Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization -Responsible for financial management and reporting and optimizing processes Show less

IT Delivery Manager

• Dec 2020 - May 2021

▪ Set up the service delivery function includes the process document & resources ▪ Set up the agile playbook as a methodology of delivery ▪ Monitoring and tracking the progress of the projects & demands assigned to the service delivery by collaborating with scrum masters to ensure SDLC tool was updated with current status, issues, risks, risk mitigation plans and budget information ▪ Gathering information for overall reporting on technology projects & demands, providing weekly dashboards to senior/top management ▪ Set up the KPI’s that related to service delivery function ▪ Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place ▪ Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution ▪ Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization ▪ Responsible for financial management and reporting and optimizing processes Show less

Head of Portfolio Management Office

• Oct 2019 - Nov 2020

Assistant Manager, Portfolio Management Office

• Jan 2019 - Oct 2019

Specialist, Portfolio Management Office

• Oct 2017 - Dec 2018

- Monitoring and tracking the progress of the projects and portfolios assigned to the PMO by collaborating with project managers to ensure Portfolio Management tool was updated with current status, issues, risks, risk mitigation plans and budget information- Enforce existing portfolio management office governance policies and procedures- Gathering information for overall reporting on information technology projects, portfolios & providing weekly dashboards to senior/top management- Coordinates , facilitating , and documenting various internal meetings by recording minutes, action items, and decisions- Managing RAID (Risk, Action, Issue and Decision) logs for the project management office (PMO)- Monitoring and tracking RFP, RFI and RFQ documents- Monitoring and tracking the progress of Engineering & Design projects Show less

Senior Officer Specialist, Release Management

• Oct 2015 - Sep 2017

- Managing and monitoring the team responsible of release and deployment from Development environment all the way to production environment- Ensure changes are recorded, evaluated, authorized, prioritized, built, tested, implemented and reviewed in controlled manner. Maintain quality standard of the releases- Manage communication and business owners’ expectation during the roll out of new releases- Engage in projects in early phases to ensure alignment with the overall release calendar and corresponding freeze periods- Collaborate with Project Managers to monitor and track project releases Risks and Issues- To establish and maintain product release plans- Maintain standards for delivering services- Plan and implement change management in the Bank in addition to updating Quality Management System (QMS) as part of IT quality management team Show less

Technical Team Lead

• Dec 2014 - Sep 2015

- Oversee the technologies, tools and techniques used within the team- Work closely with the business and Engineers on issues related to design and requirements- Ensure that development standards, policies and procedures are adhered to- Drive change to implement efficient and effective strategies as advised by management- Develop and implement IT standards and procedures to aid in the development of high quality software. Ensure that all Engineers within the team understand and follow existing IT standards- Work closely with other team leaders and development teams when necessary to create software that is cohesive- Work closely with peers in the business to fully understand the business process and requirements.- Gain enough business knowledge to be able to actively participate in specifying software solutions for business needs- Ensure that all software developed within your team satisfies the business requirements as specified- Ensure that projects are accurately estimated and delivered to schedule- Show flexibility to respond to the changing needs of the business- Actively contribute to the process of continual improvement, with regard to self, team and systems- Perform 3rd line support as required Show less

Junior Developer

• Jul 2013 - Nov 2014

Responsible for designing, developing, testing, implementing, and maintaining web-based application systems, such as user interface, mobile applications, Troubleshoots and solves the software issues.

IT Trainee

• Jun 2012 - Dec 2012