Country Manager - KSA

• अग॰ 2022 - - वर्तमान

Advisor

• मार्च 2021 - - वर्तमान

Country Lead - KSA & Bahrain

• मार्च 2020 - जून 2021

- In line with QiDZ Management Objectives, develop a detailed sales strategy and plan to deliver the QiDZ business needs- Develop relationships with key Government Entities to help promote QiDZ and work hand in hand with the Government to help support the Government with their 2030 vision- Identify key afterschool and entertainment vendors to sell advertising on QiDZ to and close advertising deals with them- Develop a sales pipeline of leads across afterschool and entertainment vendors for follow up- Build and execute a Sales OKR plan to expand the opportunities and scale the sales for QiDZ in the Saudi Entertainment market.- Due to COVID-19 we have established and secured other sources of incomes- Act as the face of QiDZ with the different government and private entities- Working with the Content Editor develop a local / regional network of Mums who can support QiDZ and who understand what is going on, on the ground and have a strong personal network – to create leads and to help create organic growth- Identify new revenue streams that fit with the QiDZ brand and overall QiDZ Objectives- Manage the Saudi based team and help support the recruitment requirements- Support the Co-Founders at on the ground events with translation or other support as and when required- Support the Co-Founders in any other work required activities.

Head of Sales - KSA

• जन॰ 2021 - अग॰ 2022

Leading Koinz Sales & Account Management team in KSA, taking the food industry to a new level by providing high-class software solutions.• Hiring, training, and managing teams of sales developers and account managers, operati ng on the field to maximize partner's engagement.• Driving performance of the region by creating and actioning marketing and sales campaigns as well as account revenue management.• Forecasting regional growth and budgeting costs while optimizing internal processes.• Conducting key negotiations with strategic players ensuring strong, trustful and profitable relationships.

Sales Business Development

• अग॰ 2020 - मार्च 2021

• Actively controlling the sales cycle from searching for leads, opportunities and start pitching. • Achieving the daily, weekly, and monthly KPIs (Meetings, Tours, Calls, Activities, Close deals) • Conduct market research to identify selling possibilities and evaluate customer needs• Actively seek out new sales opportunities through cold calling, networking, and social media• Set up meetings with potential clients and listen to their wishes and concerns• Prepare and deliver appropriate presentations on products and services• Create frequent reviews and reports with sales and financial data• Participate on behalf of the company in exhibitions or conferences• Negotiate/close deals and handle complaints or objections• Collaborate with team members to achieve better results• Gather feedback from customers or prospects and share with internal teams

Deputy Service General Manager

• मार्च 2019 - जून 2020

- Facilitate and manage a team of +70 service controllers, technicians and spare parts team- Organize and execute 150 daily service jobs within Eastern, Western, and Central Regions- Facilitate and develop the OKR’s to reach our department OKR’s goals- Effectively manages team members, including Controllers and technicians, to ensure team objectives and sales goals are being carried out- Displays extensive working knowledge of industry standards and practices, including product details and company services offered- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally- Resolves service desk problems and improves current service desk methods to increase productivity and customer service- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly- Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

GCC Category Manager

• फ़र॰ 2018 - मार्च 2019

- Analyze data or insights to determine industry and consumer trends- Devise long-term development strategies for product categories- Develop exit strategies for unsuccessful products- Foster trust relationships with vendors to achieve better pricing and quality of services- Place appropriate orders to ensure product availability that meets consumer demands- Determine the positioning of a product category to maximize visibility- Liaise with marketing teams to determine competitive pricing and promotional activities of a product category- Collaborate with buyers and merchandisers to expand product categories- Make forecasts for product demand to ensure the sustainability of inventory- Assume responsibility of budget development and revenue for category

Contact Center/Operation Agent

• अग॰ 2016 - फ़र॰ 2018

- Obtains client information by answering telephone calls, online chat, social media and Emails.- Management and resolve customer complaints.- Identify and escalate issues to supervisors.- Provide product and service information to customers.- Research required information using available resources.- Document all call information according to standard operating procedures.- Acting team leader. - Obtains client information by answering telephone calls, online chat, social media and Emails.- Management and resolve customer complaints.- Identify and escalate issues to supervisors.- Provide product and service information to customers.- Research required information using available resources.- Document all call information according to standard operating procedures.- Acting team leader.

Sales/Account Manager

• अक्तू॰ 2014 - अक्तू॰ 2017

Founding team Building and maintaining a portfolio of digital marketing client accounts.Identifying and fulfilling their clients’ business objectives and are in frequent contact with clients to explain strategy, plan for the future, and keep them in the loop regarding the latest developments.Maintaining a strong relationship with a client is addressing their issues, concerns, or questions in a thoughtful, timely manner.Collaborating with marketing and sales teams to develop and implement digital marketing and advertising strategies that align with the client’s requirements and maximize their return on investment (ROI).Tracking, measuring, and analyzing key account metrics such as customer conversion rates, impression shares, average order va lue, and cost-per-click is vital to optimizing digital campaigns from an ROI perspective.Ensure accountability and gain valuable insights into what is working and what isn’t, digital account managers are typically required to report on digital advertising campaign performance on a monthly, weekly, and sometimes daily basis.Recommend, design and implement digital projects to increase their ROI Set up a list of KPIs to track for each client.

Marketing Intern

• जन॰ 2016 - मई 2016

•Support in organisation/planning/coordination of all marketing activities.• Support all trade shows activates including logistics, booth design, vendors, sweepstakes, attendees, and scheduling of events for all shows listed for Saudi Arabia & Bahrain. • Support creating the flyers and any request needed with an input from the sales team.• Storage handling and shipping of items.• Promoting the company brand internally/externally. •Support in organisation/planning/coordination of all marketing activities.• Support all trade shows activates including logistics, booth design, vendors, sweepstakes, attendees, and scheduling of events for all shows listed for Saudi Arabia & Bahrain. • Support creating the flyers and any request needed with an input from the sales team.• Storage handling and shipping of items.• Promoting the company brand internally/externally.