Experience

Innovation Direct Group (IDG)

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2021 - Present

  - Working in a call center environment, providing exceptional levels of customer service to inbound callers - Demonstrating the ability and reliability to work in a hybrid manner - Utilising effective communication skills, to address customer inquiries and concerns in a clear and professional manner. - Selling, upselling and cross selling products in the various innovations catalogue - Working in a call center environment, providing exceptional levels of customer service to inbound callers - Demonstrating the ability and reliability to work in a hybrid manner - Utilising effective communication skills, to address customer inquiries and concerns in a clear and professional manner. - Selling, upselling and cross selling products in the various innovations catalogue



Elite Events

• Sydney, New South Wales, Australia

• Event Assistant

  • Jan 2018 - Present

  - Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations. - Gave guests first-rate service and support and worked to resolve all concerns to mutual satisfaction. - Displayed event signs and posters to advertise upcoming events. - Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations. - Gave guests first-rate service and support and worked to resolve all concerns to mutual satisfaction. - Displayed event signs and posters to advertise upcoming events.



HRS

• Sydney, New South Wales, Australia

• Accommodation Services Consultant

  • Sep 2023 - Oct 2023



RASHAYS

• Australia
• Restaurants
• 100 - 200 Employee

• Shift Manager

  • Jun 2020 - Sep 2021

  - Customer relationship management and customer service - Upheld company standards and compliance requirements for operations and cleanliness. - Handled customer complaints, questions, and inquiries. - Trained new employees on company policies, procedures, techniques, and customer service standards. - Opening and closing the restaurant - Customer relationship management and customer service - Upheld company standards and compliance requirements for operations and cleanliness. - Handled customer complaints, questions, and inquiries. - Trained new employees on company policies, procedures, techniques, and customer service standards. - Opening and closing the restaurant