Experience

LMAX Group

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Exchange Operations Manager, Americas

  • Apr 2022 - Present

  New York, United States • Responsible for the running of the US Exchange Operations team, managing a team of four Analysts • Management and ownership of the technical onboarding pipeline and approving of new implementations. • Configuring trading workflows and FIX customisations to meet the requirements of clients and counterparties. • Communicating and managing technical changes and new feature releases with clients and internal stakeholders • Maintaining Operational and Technical documentation including… Show more • Responsible for the running of the US Exchange Operations team, managing a team of four Analysts • Management and ownership of the technical onboarding pipeline and approving of new implementations. • Configuring trading workflows and FIX customisations to meet the requirements of clients and counterparties. • Communicating and managing technical changes and new feature releases with clients and internal stakeholders • Maintaining Operational and Technical documentation including FIX specifications, API documentation and process documents • Working closely with the Data Analytics team to optimise and automate reporting and drive efficiency. • Managing key Operational projects • Collaborating with Senior Leadership and Institutional Sales teams to deliver strategic initiatives to retain clients and increase revenue. • Maintaining relationships with key stakeholders internally and externally • Exchange Product Owner – designing product specs and prioritising Product Backlog items according to business needs • Generating new business and increasing brand awareness by attending conferences and functions • Creating, implementing, and improving procedures and processes followed by the Exchange Operations team. • Providing high level performance statistics to management • Maintaining a global shift rota to ensure the team is always well resourced. • Creating and maintaining training and development plans, and recruiting new team members

• Senior Market Operations Analyst

  • May 2017 - Apr 2022

  New York • Transferred to New York to independently launch a new office (first employee) • Building out Exchange Operations processes and contributing to the growth of the business within the US institutional marketplace • Main point of contact for all clients globally during US hours, for all technical support and onboarding related matters across the group (LMAX Exchange and LMAX Digital) • End to end technical onboarding of exchange members, prime brokers, and vendors – initial kick-off… Show more • Transferred to New York to independently launch a new office (first employee) • Building out Exchange Operations processes and contributing to the growth of the business within the US institutional marketplace • Main point of contact for all clients globally during US hours, for all technical support and onboarding related matters across the group (LMAX Exchange and LMAX Digital) • End to end technical onboarding of exchange members, prime brokers, and vendors – initial kick-off meetings, User Acceptance Testing (UAT), FIX certifications, and go-live test trades.

• Market Operations Analyst

  • Aug 2014 - May 2017

  London, United Kingdom