Experience

Blackboard

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Open LMS (Moodle) Application Specialist

  • Dec 2016 - Present

  Application specialist with Open LMS: first point of contact for client's technical issues. Day to day tasks include troubleshooting complex web applications, assessing root cause of issues in order to ensure the seamless operation of the online platform; replying to the system administrators in a timely manner, documenting software bugs for the developer team and escalating back-end and hosting queries to technical operations team.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Consultant

  • Dec 2014 - Dec 2016

  I worked at Sutherland Global Services as Senior Technical Support agent for the McAfee antivirus software with Finnish. My duties consisted in installing and troubleshooting various software issues in different Operative Systems (Windows, OS X, Android, iOS). Performed virus removal services and assisted first level agents with technical troubleshooting.



Euroccor JSC

• Technical Support Expert

  • Jun 2013 - Nov 2014

• Technical and Customer Service Representative

  • Mar 2012 - May 2013



Sixty K Ltd (60K)

• Bulgaria
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Support Agent

  • Dec 2011 - Feb 2012

  I worked at 60K as Customer Support Agent for an overseas company that provided software content for mobile phones. Also performed backend duties, configuring settings for internet service provider.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jan 2011 - Nov 2011

  I worked at Sutherland Global as a Customer and Technical Support agent for the McAfee antivirus software with the Finnish language. My duties consisted mostly in troubleshooting various software issues in different Operative Systems. Customer support duties also included educating the users on how to use the products and on solving billing issues.



KFOR Finnish Army

• Duty Electrician

  • Nov 2008 - Dec 2009

  I was serving as Private in the Finnish Army international Crisis Management forces in Kosovo. My main duties were: maintaining camp's electrical grid, performing maintenance and repairs for power engines, working as duty electrician in Finnish camp and man the helpdesk/ Watch keeper in Multinational Battle Group Center (MNBG-C) System Control.



Nordkalk Corporation

• Finland
• Mining
• 100 - 200 Employee

• Laboratory Technician

  • Aug 2006 - Oct 2008

  I worked in the Nordkalk's Research and Development Center as laboratory technician. My main job was to prepare mineral samples for the laboratory, storing the samples, performing equipment maintenance and assisting geologists in their tasks.



Helsinki Lighting Company

• AV Technician

  • Apr 2003 - Jan 2005

  I worked as AV-technician in Aker shipyard in Finland. The company performed audio, light and video installations in Royal Caribbean Cruise Lines (RCCL), Freedom class cruise ships and audio and light installations in Grand Casino Helsinki.