Experience

GeeXse IT Consulting

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Consultant

  • Jan 2022 - Present

  Abu Dhabi, United Arab Emirates Confer with clients to identify and document requirements Design, develop and implement information systems business solutions Provide advice on information systems strategy, policy, management and service delivery Assess physical and technical security risks to data, software and hardware Develop policies, procedures and contingency plans to minimize the effects of security breaches Develop and implement policies and procedures throughout the software development life… Show more Confer with clients to identify and document requirements Design, develop and implement information systems business solutions Provide advice on information systems strategy, policy, management and service delivery Assess physical and technical security risks to data, software and hardware Develop policies, procedures and contingency plans to minimize the effects of security breaches Develop and implement policies and procedures throughout the software development life cycle Conduct reviews to assess quality assurance practices, software products and information systems

• Cyber Security Specialist

  • Nov 2021 - Jan 2022

  Abu Dhabi Emirate, United Arab Emirates * Identify, investigate, and respond to cyber security events and incidents promptly and effectively. * Coordinate and facilitate incident response teams following predefined incident response plans and playbooks. * Collate, analyze and interpret information to report on progress, approaches, and plans for vulnerability identification and remediation. * Monitor and triage operational ticket queues, including the IT Service Desk and the Security Operations Centre (SOC), to address cyber… Show more * Identify, investigate, and respond to cyber security events and incidents promptly and effectively. * Coordinate and facilitate incident response teams following predefined incident response plans and playbooks. * Collate, analyze and interpret information to report on progress, approaches, and plans for vulnerability identification and remediation. * Monitor and triage operational ticket queues, including the IT Service Desk and the Security Operations Centre (SOC), to address cyber security requests, events, and incidents. Investigate, escalate, and resolve issues as necessary. * Engage with stakeholders to conduct cyber security assessments and testing of IT systems and applications. * Actively promote and maintain a cyber security awareness program across the organization. * Contribute to the development, review, and continuous improvement of plans, policies, procedures, guidelines, and key performance indicators. * Propose and implement continuous improvement initiatives to enhance the cyber security of IT services, data, processes, and technologies. * Monitor, test, verify, and report on the effectiveness of cybersecurity controls to comply with audit requirements, the cyber & information security program, and industry best practices. * Produce and maintain systems documentation, including standard operating procedures, playbooks, response plans, registers, as-built designs, recovery procedures, and configurations, as well as relevant training materials. Skills: Diagnosing Issues and Incident Response Security Assessment and Testing Security Monitoring, Alerting, and Reporting Network Security (IDS/IPS, firewalls, Endpoint Security, Vulnerability Assessment, SIEM/SOAR, wireless security) Web and Application Security Solutions Cybersecurity Frameworks and Models (ACSC Essential 8, ACSC Information Security Manual, NIST Cyber Security Framework, ISO 27001)



Learners Point Academy

• United Arab Emirates
• Education Administration Programs
• 1 - 100 Employee

• Information Technology Instructor

  • Feb 2022 - Jun 2023

  Dubai, United Arab Emirates - Designed and delivered comprehensive technical training programs, enhancing employee skill sets and productivity - Collaborated with subject matter experts to develop relevant and engaging training content - Conducted regular evaluations to assess training effectiveness and identify areas for improvement - Utilized a variety of training methods, including hands-on exercises and e-learning platforms - Stayed current with industry trends and emerging technologies… Show more - Designed and delivered comprehensive technical training programs, enhancing employee skill sets and productivity - Collaborated with subject matter experts to develop relevant and engaging training content - Conducted regular evaluations to assess training effectiveness and identify areas for improvement - Utilized a variety of training methods, including hands-on exercises and e-learning platforms - Stayed current with industry trends and emerging technologies, ensuring training content remained up to date. - Engaged IT professionals and C-level executives on a wide range of technical and non-technical topics including: * Digital Governance * Cybersecurity * Digital Transformation * AWS | Azure | GCP Adoption * Microsoft Dynamics 365 * Enterprise Architecture * Project Management * Service Management and Operational Excellence * IT General Control and Audit * Frameworks and Standardization ... and many more. Show less



Sell.Systems

• Hong Kong
• IT Services and IT Consulting
• 1 - 100 Employee

• Cloud Support Engineer

  • Jul 2021 - Nov 2021

  Singapore, Singapore Managed and provided support to over 50 cloud customer ensuring compliance and SLA. Assisted with cloud customer infrastructure, webapp and resources on Bitrix24 and AWS cloud. - Configured VMWare, SAN, NAS and Azure AD integration with on-prem workloads - Participated in backup and disaster recovery: Online Backups and Veeam solutions - Worked within an ITSM environment and followed ITIL processes. Configured and managed cloud security, including IAM roles, security… Show more Managed and provided support to over 50 cloud customer ensuring compliance and SLA. Assisted with cloud customer infrastructure, webapp and resources on Bitrix24 and AWS cloud. - Configured VMWare, SAN, NAS and Azure AD integration with on-prem workloads - Participated in backup and disaster recovery: Online Backups and Veeam solutions - Worked within an ITSM environment and followed ITIL processes. Configured and managed cloud security, including IAM roles, security groups, and encryption on RHEL server. Collaborated with cross-functional development teams to implement CI/CD pipelines using GitHub and Jenkins. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Software Engineering

  • Jun 2021 - Jul 2021

  Chicago, Illinois, United States - Software Engineering Virtual Experience - Interface with a stock price data feed - Use JPMorgan Chase frameworks and tools - Display data visually for readers



Country Kitchen Restaurants

• United States
• Restaurants
• 1 - 100 Employee

• Head of Information Technology Operations

  • Apr 2020 - Mar 2021

  Dubai, United Arab Emirates - Successfully managed the IT infrastructure for 7 regional branches, ensuring optimal performance and reliability - Implemented centralized data management, streamlining communication and collaboration across all locations - Spearheaded the adoption of cloud-based technologies, reducing operational costs by 20% - Developed and enforced IT policies, ensuring compliance with industry standards and best practices - Coordinated with vendors and suppliers to ensure timely… Show more - Successfully managed the IT infrastructure for 7 regional branches, ensuring optimal performance and reliability - Implemented centralized data management, streamlining communication and collaboration across all locations - Spearheaded the adoption of cloud-based technologies, reducing operational costs by 20% - Developed and enforced IT policies, ensuring compliance with industry standards and best practices - Coordinated with vendors and suppliers to ensure timely delivery of IT equipment and services

• Cyber Security Specialist

  • Feb 2018 - Apr 2020

  Lagos, Nigeria - Oversaw IT operations across multiple restaurant branches, ensuring seamless integration and support - Implemented robust cybersecurity measures, protecting sensitive data and minimizing risk exposure - Installed and troubleshooted hardware issues for laptops, desktops, and peripherals. - Managed enterprise LAN, Wi-Fi, ZTNA, SSL and IPsec VPN connectivity for the organization. - Configured and troubleshoot conference room A/V equipment and VOIP phone systems. -… Show more - Oversaw IT operations across multiple restaurant branches, ensuring seamless integration and support - Implemented robust cybersecurity measures, protecting sensitive data and minimizing risk exposure - Installed and troubleshooted hardware issues for laptops, desktops, and peripherals. - Managed enterprise LAN, Wi-Fi, ZTNA, SSL and IPsec VPN connectivity for the organization. - Configured and troubleshoot conference room A/V equipment and VOIP phone systems. - Installed and managed Windows Operating Systems, Microsoft 365, and Exchange Online. - Maintained and administered Active Directory, DNS, DHCP Servers, SCCM, and Endpoint Protection. - Deployed Bitrix24 CRM on RHEL Server and managed its configuration and operations - Ensured compliance with ISO 27001 and ISO 9001 standards.



Exclusive Platform (XPL Developers)

• System Administrator Team Lead

  • Aug 2017 - Aug 2018

  Abuja, Federal Capital Territory, Nigeria - Administered and maintained a network of 150+ servers, ensuring 99.9% uptime and seamless operation for users across the organization. - Implemented automated system monitoring and backup solutions, reducing manual intervention and improving data recovery capabilities by 35%. - Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, minimizing disruptions and maintaining business continuity. - Conducted regular system audits and vulnerability… Show more - Administered and maintained a network of 150+ servers, ensuring 99.9% uptime and seamless operation for users across the organization. - Implemented automated system monitoring and backup solutions, reducing manual intervention and improving data recovery capabilities by 35%. - Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, minimizing disruptions and maintaining business continuity. - Conducted regular system audits and vulnerability assessments, identifying areas for improvement and proactively addressing potential risks. - Developed and maintained comprehensive system documentation, streamlining knowledge transfer and enhancing team efficiency. Show less



Lovelamp Systems & Consulting

• System Support Engineer

  • Jun 2015 - Aug 2017

  Abuja, Federal Capital Territory, Nigeria - Spearheaded the design and implementation of enterprise-wide IT infrastructure, optimizing performance and reducing downtime by 30%. - Developed and executed comprehensive IT security policies, mitigating risks and ensuring data protection for 200+ employees. - Managed a cross-functional team of 15 IT professionals, fostering a collaborative environment and achieving a 95% project success rate. - Implemented agile methodologies in IT project management, accelerating project delivery… Show more - Spearheaded the design and implementation of enterprise-wide IT infrastructure, optimizing performance and reducing downtime by 30%. - Developed and executed comprehensive IT security policies, mitigating risks and ensuring data protection for 200+ employees. - Managed a cross-functional team of 15 IT professionals, fostering a collaborative environment and achieving a 95% project success rate. - Implemented agile methodologies in IT project management, accelerating project delivery by 25% and improving resource utilization. - Streamlined IT support processes, resulting in a 40% reduction in support tickets and a 20% improvement in customer satisfaction. Show less



CCSNL

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Help Desk Support Specialist - Airtel Shop

  • Sep 2014 - May 2015

  Lekki Peninsula, Lagos, Nigeria - Efficiently resolved over 98% of customer technical issues within the first call, boosting customer satisfaction rates - Streamlined ticketing system, reducing average response time by 30% and improving team productivity - Trained and mentored 10+ new team members, enhancing overall department performance - Implemented knowledge base, resulting in a 20% reduction in repetitive inquiries and faster issue resolution - Collaborated with cross-functional teams to address complex… Show more - Efficiently resolved over 98% of customer technical issues within the first call, boosting customer satisfaction rates - Streamlined ticketing system, reducing average response time by 30% and improving team productivity - Trained and mentored 10+ new team members, enhancing overall department performance - Implemented knowledge base, resulting in a 20% reduction in repetitive inquiries and faster issue resolution - Collaborated with cross-functional teams to address complex network issues, improving overall service quality Show less



MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• CCR Data Specialist

  • Mar 2012 - May 2014

  Lagos, Nigeria - Analyzed and optimized customer data for 1000+ accounts, leading to a 15% increase in customer retention - Developed and maintained comprehensive customer profiles, ensuring accurate and up-to-date information - Identified trends and patterns in customer data, resulting in targeted marketing campaigns with a 25% increase in conversion rates - Managed customer database migration, ensuring seamless data transfer with minimal downtime - Collaborated with customer support teams to… Show more - Analyzed and optimized customer data for 1000+ accounts, leading to a 15% increase in customer retention - Developed and maintained comprehensive customer profiles, ensuring accurate and up-to-date information - Identified trends and patterns in customer data, resulting in targeted marketing campaigns with a 25% increase in conversion rates - Managed customer database migration, ensuring seamless data transfer with minimal downtime - Collaborated with customer support teams to address data-related queries, enhancing customer experience and satisfaction Show less