Experience

Home Instead UK

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Business Analyst

  • Sep 2022 - Present

  Home Instead is part of Honor, the world’s largest home care network and the most advanced technology platform providing care to older people by combining local care, centralised operations, and best in class technology to deliver the highest quality care. A key member of the systems and innovation team to support the operational leads to capture business requirements for delivering business change to a fast-growing healthcare project software landscape. Analysis of current and desired business process to form the basis to deliver solutions in collaboration with new software features and business improvements. Show less



Big 4 Consultancy Firm

• United Kingdom
• Information Services
• 1 - 100 Employee

• Business Analyst

  • Jul 2019 - Mar 2021

  BA tasked with delivering the upgrade of a Credit Management system implementation project within the organisation. BA tasked with delivering the upgrade of a Credit Management system implementation project within the organisation.



Omnicell

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Analyst

  • Jul 2018 - Jul 2019

  • Carried out GAP Analysis in the legacy CRM database in compliance with GDPR before migration into the new CRM system (Salesforce). • Collaborated with Developers and project owners to ensure all business requirements were translated to functional requirements. • Facilitated workshops in collaboration with the global SAP team to capture the ‘AS IS’ processes, review and communicate the ‘TO BE’ salesforce processes • Carried out GAP Analysis in the legacy CRM database in compliance with GDPR before migration into the new CRM system (Salesforce). • Collaborated with Developers and project owners to ensure all business requirements were translated to functional requirements. • Facilitated workshops in collaboration with the global SAP team to capture the ‘AS IS’ processes, review and communicate the ‘TO BE’ salesforce processes



United Learning Trust

• Business Process Improvement Analyst

  • Jan 2018 - Jul 2018



Manchester University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Business Analyst

  • Mar 2017 - Jan 2018



WayMaker Digital [We are hiring]

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Lead Business Analyst

  • Apr 2017 - Oct 2017

  • To lead meetings with subject matter experts, clients and other stakeholders and drive projects through development to timely completion and implementation. To work closely with product owner to capture, assess and analyse business requirements and relate it to the development team to meet functional requirements • Use proactive innovative and creative business solutions to meet a company’s strategic plans • Provide clear actionable advice and recommendations, based on expertise, knowledge and hands-on experience, that helps clients and teams to overcome their business challenges with the use of digital technologies and best-practices in Agile software delivery; • Bridge the gap between the customer and delivery teams, and support the testing team during the project lifecycle • To identifying opportunities to create competitive strategic improvement to reduce cost for clients • The capability and experience to communicate efficiently with stakeholders Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Jun 2015 - Mar 2017

  Agile project environment to drive transformational change of the whole credit operation and ability to create product backlogs and user stories to quickly adapt and meet long-term business strategic whereby implementing processes using new technology Standardising, automating and rationalising our systems and legal litigation processes • Ability to work effectively with stakeholders to investigate current processes, gather requirements and run workshops • To identify, design and implement process improvements across the business taking responsibility and accountability of business improvements • Document business requirements and define its scope and objectives • Assist and support business operations, with the “As Is‟ and “To Be‟ process mapping changes • Engaged with various stakeholder to understand the current process and Systems impacted by the FCA regulatory review • Coming up with new processes and approaches in line with FCA regulations operation • Acquire, document and maintain an in-depth knowledge of existing business processes and identify areas for potential process improvement and monitor any process not making the requirement criteria • undertake root cause and Gap analysis to deal with exceptional report Show less



music stuff Ltd

• Manchester, United Kingdom

• Business Relationship Manager

  • Sep 2014 - Jun 2015

  Facilitate the research and development of provider management strategy, with the focus on product development, cost containment and quality initiatives. Engage other areas of the business in the strategic direction of provider management. • The initiation, status and delivery of provider management projects across the business, leading on key projects as required. Work with the provider management teams to implement changes • The main was effectively building positive relationships with students, parents and carers to complete a feedback analysis to improve student attendance. • Management and control of the delivery of multiple concurrent projects of all sizes within a commercially aspirated delivery framework like referrals of students. • Obtaining stakeholder buy-in to project plans and programmes of change enrichment activities for students • Delivery of progress reports, proposals, requirements documentation, and presentations • I also chair and attend meetings in the community and with council educational administrations. Show less



G3E Services & Investment international Ltd

• Manchester, United Kingdom

• Business Analyst

  • Aug 2013 - Sep 2014

  I worked on a full project life cycle (including analysis, design, code development, testing and implementation). Called the NHS patient booking system (PBS) • Worked together with Senior stakeholder to walkthrough project brief and Business case • Identified various stakeholder groups required for the Project • Created a Project Communication Plan for Senior stakeholder engagement and reporting • Organised Observations sessions to understand the As Is Process • Facilitating workshops, interviews and meetings with stakeholders to understand the AS-IS process • Translate the business requirements into analysis tool like UML • Created a requirement traceability matrix • Facilitating the functional specification meeting and create the Functional Required Document Show less



Alliance and Education Ltd

• Project Coordinator

  • Oct 2011 - Aug 2013

  • Conduct a pre-project discussion with the client to validate their project requirements, set expectations, explain next steps, agree timescales and ensure their key personnel are on board with the project. • Managed and implemented procedural changes in the children educational assessment from a complex process to streamline it for central departments and disparate departments. • Implement business change by reducing rework, improve quality, improve efficiency, increase revenue and improve desired quality service standard. • Analysis risk impact on delay assessment and ensure sustainability of solution implementation to help deliver lasting change. • Liaise with other professional like social workers, youth service agree the delivery schedule with the client and ensure timely communication throughout the delivery Show less