Experience

Enjoy Technology, Inc.

• United States
• Retail
• 500 - 600 Employee

• Field Expert

  • Oct 2021 - Present



FanDuel

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Relations Specialist

  • Jul 2019 - Nov 2021

  The Customer Relations Specialist is responsible for answering customer service calls, responding to patron's emails as well as replying to patrons through Fan Duels live chat platform. Lastly, the issues that are covered are account management, financial transaction and wager history inquiries. The Customer Relations Specialist is responsible for answering customer service calls, responding to patron's emails as well as replying to patrons through Fan Duels live chat platform. Lastly, the issues that are covered are account management, financial transaction and wager history inquiries.



Cintas

• United States
• Facilities Services
• 700 & Above Employee

• Sales Service Representative

  • Apr 2017 - Jan 2019

  Maintain Driver's Log in accordance with federal regulations Perform Pre and Post trip vehicle inspections per Cintas and DOT requirements Solicit sale of new items and services with current customers Deliver cleaned items to customer's place of business; pick up soiled items for return to plant Maintain adequate general communications with customers to maintain and enlarge business for services offered by Cintas Maintain accurate invoicing and inventory levels for each customer Responsible for generating revenue and meeting sales targets Developing on leads within respective territory to drive additional sales opportunities through cold-calling and lead generation campaigns



Infinity Sales Group

• Boca Raton, FL

• Sales Representative

  • Mar 2015 - Apr 2017

  Responsible for the hiring, training, development, production and management a Team of 6 Sales Representatives Awarded with Excellence in Leadership 2016 for achieving 203% of Sales Team Annual Quota Initially took over a team of 10 in March 2015 Beginning Q3 2015: Completely restructured the Sales Territories Geographically Lead a re-org increase from 10 to 6 team members Restructured the operating budget with head count reduction allowing P&L – KPI to come in under 22% Created a new training platform for sales which included: New Phone Scripts for prospecting, cold calling, objection handling and closing Activity Model for Success used on a daily, weekly, monthly and quarterly basis where each rep individually exceeded quota and business objectives



Absolute Home Mortgage

• Rutherford, NJ

• Loan Officer

  • Oct 2008 - Jan 2015

  NMLS – NJ and FL Licensed Mortgage Broker Provided credit repair for homeowners and existing homeowners seeking refinance, continuously nurtured existing and new business relationships and contacts by networking and strategically going to market FY’ 08 to FY’ 13 Results– Exceeded Annual Sales Goal with an overall average of 153% to plan Exceptional fiscal years were FY 2010, 2012 and 2013 with end of year results averaging 186% to plan FY’14 promoted to Team Lead and was responsible for a team of 4 loan officers FY 14 Results: Finished 103% to Plan as Team Lead – while 3 out of my 4 Loan Officers hit or exceeded their sales plans Relocated in June 2014 to Boca Raton, Florida Reassigned to Florida as Team Sales Manager Responsible for newly hired sales team of 4 Licensed Mortgage Brokers Florida Branch Office grand opening – Q3 – FY14.



Tijen Leather, Incorporated

• Lyndhurst, NJ

• Owner/Manager

  • May 2002 - Jun 2008

  Managed and eventually became the sole proprietor for Family Run Business Handled the day to day operations, working and coordinating Deliver and Service Teams for daily projects Provided training and management to all new employees and performed job evaluations Negotiated with different vendors on cost, freight management, and delivery options Planned and executed operations for container loading and shipping to overseas clients Traveled overseas to continue relationship with contacts and met with prospective clients Coordinated with banks on letter of credit