Tunbosun Omojola

Software Engineer at Decagon
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG
Languages
  • English Full professional proficiency
  • Yoruba Native or bilingual proficiency
  • Igbo Elementary proficiency

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Credentials

  • Product Management Certificate
    Side Hustle
    Oct, 2022
    - Nov, 2024
  • EF SET Certificate
    EF Standard English Test (EF SET)
    Jun, 2022
    - Nov, 2024
  • Backend Development (NodeJS) Certificate
    Side Hustle
    May, 2022
    - Nov, 2024
  • Frontend Development (HTML, CSS, JS) Certificate
    Side Hustle
    May, 2022
    - Nov, 2024
  • Scrum Fundamentals Certified (SFC)
    SCRUMstudy - Accreditation Body for Scrum and Agile
    May, 2022
    - Nov, 2024
  • Jobberman/FirstBank Soft Skills Course
    Jobberman Nigeria
    Nov, 2021
    - Nov, 2024
  • Effective Contact Center Agent Certification
    NLP Nigeria - Ghana
    Jan, 2020
    - Nov, 2024
  • Contact Center Team Lead Certification Training Programme
    NLP Nigeria - Ghana
    Nov, 2019
    - Nov, 2024
  • Certified Customer Service Professional (CCSP)/ Certified Telesales Professional (CTP)
    Telemarketing Diploma
    Jul, 2014
    - Nov, 2024
  • Certificate of Achievement in Onshore Offshore Health, Safety and Environment
    Department of Petroleum Resources (DPR)
    Dec, 2013
    - Nov, 2024

Experience

  • Decagon
    • United States
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Software Engineer
      • May 2022 - Present

  • First Bank of Nigeria Ltd.
    • Financial Services
    • 700 & Above Employee
    • Lead Consultant, FirstContact
      • Jul 2018 - Jun 2022

      •Prompt response to customers phone calls, emails and social media chats for complaints, requests and enquiries using relevant applications. •Reporting, Coaching and Mentoring of New Contact Centre Consultants •Quality Monitoring and Feedback •Performance Evaluation • Complaints Resolution and tracking. • Other related assignments as the case maybe. •Prompt response to customers phone calls, emails and social media chats for complaints, requests and enquiries using relevant applications. •Reporting, Coaching and Mentoring of New Contact Centre Consultants •Quality Monitoring and Feedback •Performance Evaluation • Complaints Resolution and tracking. • Other related assignments as the case maybe.

  • KOMT Travels & Tours LTD.
    • Nigeria
    • Manager
      • Jan 2015 - May 2016

  • Secondary Technical School Afaraukwu, Umuahia, Abia State.
    • Nigeria
    • Welding and Fabrication Teacher ( Corp Member)
      • Mar 2013 - Feb 2014

  • Alma Essence Limited
    • Nigeria
    • Training and Development Intern
      • Feb 2010 - Nov 2010

  • Ope-Jesu Blocks Industry
    • Nigeria
    • Operations Manager
      • Feb 2006 - Dec 2006

Education

  • National Open University of Nigeria
    Postgraduate Degree, Business Administration and Management, General
    2021 - 2022
  • The Federal Polytechnic, Ado-Ekiti
    HND in Mechanical Engineering (Manufacturing), Manufacturing Engineering
    2006 - 2012

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