Experience

Excellerate Brand Management

• South Africa
• Real Estate
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2022 - Present

  • MAINTAIN A POSITIVE IMAGE OF THE COMPANY THROUGH MANAGEMENT OF THE INFORMATION DESK • SELL GIFT CARDS WITH ADHERENCE TO FICA PROCEDURES • LIAISE WITH CUSTOMERS AND TENANTS AT THE INFO DESK, VIA TELEPHONE IN A WELCOMING AND COURTEOUS MANNER • ADHERE TO THE LOST AND FOUND PROCEDURES AS WELL AS COMPLETE DAILY CONTROL SHEETS ACCORDING TO STANDARD PROCEDURE • MAINTAIN A POSITIVE IMAGE OF THE COMPANY THROUGH MANAGEMENT OF THE INFORMATION DESK • SELL GIFT CARDS WITH ADHERENCE TO FICA PROCEDURES • LIAISE WITH CUSTOMERS AND TENANTS AT THE INFO DESK, VIA TELEPHONE IN A WELCOMING AND COURTEOUS MANNER • ADHERE TO THE LOST AND FOUND PROCEDURES AS WELL AS COMPLETE DAILY CONTROL SHEETS ACCORDING TO STANDARD PROCEDURE



House on York Guest House

• South Africa

• Receptionist/ Front of House

  • Jan 2020 - May 2022

  •RECEIVE GUESTS IN A FRIENDLY, POLITE AND EFFICIENT MANNER • MAKING RESERVATIONS FOR GUESTS • SERVICE CUSTOMERS IN A PROFESSIONAL MANNER TO ACHIEVE CUSTOMER SATISFACTION AND AVOID LOSS OF REVENUE • MAINTAIN A TIDY FRONT OFFICE AND SAFEKEEPING ALL RESERVATIONS WITH ACCORDANCE TO GUEST HOUSE POLICIES. •RECEIVE GUESTS IN A FRIENDLY, POLITE AND EFFICIENT MANNER • MAKING RESERVATIONS FOR GUESTS • SERVICE CUSTOMERS IN A PROFESSIONAL MANNER TO ACHIEVE CUSTOMER SATISFACTION AND AVOID LOSS OF REVENUE • MAINTAIN A TIDY FRONT OFFICE AND SAFEKEEPING ALL RESERVATIONS WITH ACCORDANCE TO GUEST HOUSE POLICIES.



Rage SA

• South Africa
• Retail
• 300 - 400 Employee

• Call Center Representative

  • Dec 2018 - Aug 2019

  • ANSWERING AND FORWARDING CALLS TO RELEVANT DEPARTMENTS • RESPONDING TO EMAILS • AUTHORIZING PURCHASE RETURNS AND EXCHANGES • PERFORM IN ACCORDANCE WITH THE CONTACT CENTRE AND BUSINESS PROCESSES AND POLICIES • PARTICIPATE IN LEARNING AND DEVELOPMENT ACTIVITIES TO ENSURE ADHERENCE TO THE REQUIREMENTS OF THE CONTACT CENTRE. • ANSWERING AND FORWARDING CALLS TO RELEVANT DEPARTMENTS • RESPONDING TO EMAILS • AUTHORIZING PURCHASE RETURNS AND EXCHANGES • PERFORM IN ACCORDANCE WITH THE CONTACT CENTRE AND BUSINESS PROCESSES AND POLICIES • PARTICIPATE IN LEARNING AND DEVELOPMENT ACTIVITIES TO ENSURE ADHERENCE TO THE REQUIREMENTS OF THE CONTACT CENTRE.