Experience

EAS

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• SAM (Software Asset Management) Consultant

  • Aug 2018 - Present

  FNMS (FlexNet Manager Suite) System Creating purchase orders and license information to manage the applications. Identify and advise management and technical teams on license entitlements derived from software deployed. Creating reports to view the usage of an application or license. Ensure that all requests are logged accurately for the client and all the information required is included. Approve software requests and provide license keys where applicable. Perform analysis and reporting of software installations and identify any opportunities for software license optimization. Requesting quotations from vendors when we require software to be purchased. Keep a record of all the licenses requested by the user using excel. Familiarize self on the different policies (on Intranet/Internet). Creating a reconciliation report which compares information from different data sources using an Excel spreadsheet. Create queries on Microsoft SQL and pull the reports through to Excel.



BCX

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst (Software Asset Management)

  • May 2016 - Jul 2018

  FNMS (FlexNet Manager Suite) System Ensuring asset and contract data is identified, cleaned and validated before uploaded; implementation of alerts for maintenance renewals, contract terminations, payments due or missed.Identify and advise management and technical teams on license entitlements derived from software deployed.Identify unauthorized and unmanaged software installations and follow proper processes for remediation actions.Update the tool (FNMS) for Asset and Contract Management.Logging of Calls with the vendorEnsure that all calls are logged accurately for the client.Creating a report and monitoring calls logged for each client.Classify the calls according to the incident of the request.Administration (Support Office)Provide software usage analysis outlining potential efficiencies and cost savings.Perform analysis and reporting of software installations and identify any opportunities for software license optimization.Develop working relationships across the necessary business units to support software asset management throughout its lifecycle.Meeting company standards relating to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies, procedures and Standards and Processes.Liaising with various vendors regarding License Programs, i.e. Microsoft and AdobeFamiliarize self on the different policies (on Intranet/Internet). Creating PowerPoint presentations for clients for reporting purposes.

• Database Administrator (Hardware Asset Management)

  • Sep 2014 - May 2016

  Asset Manager Database (HR Asset Manager)Ensuring the database is maintained and updated according to movement forms and information received from the usersCreate requests for userEnsuring the approval process is completed timeouslyAdhere departmental processes within Asset Manager Logging of Calls (HR Asset Manager/Remedy (ITSM))Ensure that all calls are logged accuratelyCategorise calls precisely to ensure that the calls are prioritised correctly in alignment with BCX policy and procedurePrioritise calls effectivelyClassify the calls according to the incident of the requestAssign calls to the relevant support staff efficiently and timeouslyRespond To Client ContactsEffectively utilise e-mail, telephone and / or web interface to respond to client contactsCapture Client requests on the Remedy System accurately, efficiently and timeouslyEnsure that the pre-defined SLA is complied with at all times



EOH

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Asset Administrator

  • Mar 2012 - Sep 2014

  Managing warrantee Searching for warrantee dates on supplier database. If asset is in warrantee, status of asset is updated on Remedy/ITSM Disposal Changing status on Remedy/ITSM to disposed- scrapped after receiving disposal certificate from engineer. Administration (Support Office) Using Excel spreadsheets to updated assets on Remedy/ITSM Call management, call relationship, document verification and Ci- updates Doing monthly reports using Excel Managing warrantee Searching for warrantee dates on supplier database. If asset is in warrantee, status of asset is updated on Remedy/ITSM Disposal Changing status on Remedy/ITSM to disposed- scrapped after receiving disposal certificate from engineer. Administration (Support Office) Using Excel spreadsheets to updated assets on Remedy/ITSM Call management, call relationship, document verification and Ci- updates Doing monthly reports using Excel