Experience

Surf Dive 'n Ski

• Australia
• Retail Apparel and Fashion
• 100 - 200 Employee

• Store Manager

  • Apr 2017 - Present

• Store Manager

  • Nov 2014 - Apr 2017



Supré

• Key Holder

  • Apr 2014 - Nov 2014

  • Provide excellent customer service to our clients. • Step into the manager role when the current manager is away. • Delegate tasks to ensure the store runs smoothly. • Meet sale targets and daily budgets consistently. • Responsible for opening and closing the shop in a timely manner. • Provide excellent customer service to our clients. • Step into the manager role when the current manager is away. • Delegate tasks to ensure the store runs smoothly. • Meet sale targets and daily budgets consistently. • Responsible for opening and closing the shop in a timely manner.



Neville Gregory Leading Edge Jewellers

• Sales Consultant

  • Oct 2013 - Apr 2014

  • Advising customers on the products available • Helping them to choose the most appropriate items • Arranging the displays in windows and show cabinets • Responsible for opening and closing the shop in a timely manner • Advising customers on the products available • Helping them to choose the most appropriate items • Arranging the displays in windows and show cabinets • Responsible for opening and closing the shop in a timely manner



Nissan Dealership

• Receptionist

  • Apr 2013 - Aug 2013

  • Responsible for booking in all new and used vehicles. • Updating, tracking and filing all deals made through our dealership. • Using OASIS, ADP and Nissan Canada software efficiently. • Answering the phone and directing calls to requested employees and offices. • Completing all licensing for sold and trade in vehicles. • Responsible for booking in all new and used vehicles. • Updating, tracking and filing all deals made through our dealership. • Using OASIS, ADP and Nissan Canada software efficiently. • Answering the phone and directing calls to requested employees and offices. • Completing all licensing for sold and trade in vehicles.



Breakaway Tours

• Canada
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Destination Staff

  • Mar 2011 - Mar 2013

  Punta Cana, Dominican Republic - Ground Representative (March 8 -17, 2013) • Accompanied a group of 200 students from Toronto to Punta Cana for their March Break holiday. • Organized daily beach and pool activities for clients wishing to participate. • Performed daily room checks and night desk duty in our 24 hour room in case there were any issues or questions. • Attended nightclub events and ensured all Breakaway clients returned to the resort on the last shuttle. Varadero, Cuba - Ground Representative (February 7 - 16, 2013) • Met group of 60 clients at Varadero airport, organized transfer from airport to hotel, contacted nightclubs and set up group discounts, planned nightly events and day tours. • Handled all accounts receivable from clients. • Was available 24/7 in case there were any questions or issues. • Performed daily room checks and morning meetings. • Ensured that the week went smoothly and the clients had a great time. Coordinated events with other Breakaway clients staying at a different resort. Montreal March Break – Ground Representative (March 10 - March 16, 2012) •Handled all accounts receivable from clients. •Oversaw and coordinated activities. •Scheduled and supervised bus captains. Dayton to Daytona Grad Trip, Florida – Destination Staff (May 9 - May 16, 2011) •Assisted with any questions or concerns from clients. •Provided destination information. •Promoted concert and nightclub events. Quebec City March Break – Bus Captain (March 13 - March 18, 2011) •Responsible for 55 clients for the duration of weeklong trip. •Performed daily room checks, information desk duty and shuttle bus duty. •Promoted and sold nightly event packages.



Canadian International Development Agency

• Tourism Development Project Coordinator

  • Jun 2012 - Feb 2013

  • Created the “Direction of Tourism Committee” together with the municipality of Corpus. • Conducted weekly meetings in regards to the promotion of tourism. • Helped in the organization of the 2nd Annual International Tourism Conference. • Delivered ongoing ESL, Positive Attitude, Customer Service and “Prezi” workshops. • Delivered oral presentations for the 2nd Annual International Tourism Conference, ITEP Corpus University and the Municipality of Corpus. • Created the “Direction of Tourism Committee” together with the municipality of Corpus. • Conducted weekly meetings in regards to the promotion of tourism. • Helped in the organization of the 2nd Annual International Tourism Conference. • Delivered ongoing ESL, Positive Attitude, Customer Service and “Prezi” workshops. • Delivered oral presentations for the 2nd Annual International Tourism Conference, ITEP Corpus University and the Municipality of Corpus.



EDUSCHO Perspectives Educational Tour Company

• Tour Operator

  • Apr 2012 - Jul 2012

  •Coordinated educational graduation trips for elementary school students. •Handled conflict resolution. •Worked with teachers, chaperons and attraction staff to ensure the smooth running of the program. •Coordinated educational graduation trips for elementary school students. •Handled conflict resolution. •Worked with teachers, chaperons and attraction staff to ensure the smooth running of the program.



Groupe Dynamite

• Canada
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2010 - Jul 2012

  •Offered outstanding service in all areas of the store. •Knew, understood and was a walking example of the Dynamite brand. •Met and exceeded sale goals that were set for me on a weekly basis. •Offered outstanding service in all areas of the store. •Knew, understood and was a walking example of the Dynamite brand. •Met and exceeded sale goals that were set for me on a weekly basis.



Best Western Plus Brant Park Inn and Conference Center

• Front Desk Associate

  • Jan 2010 - Nov 2011

  •Made reservations, checked guests in and out, handled complaints and concerns. •Ensured that all guests were treated with quality care and respect. •Balanced numbers, floats and tills at the start and end of each shift. •Made reservations, checked guests in and out, handled complaints and concerns. •Ensured that all guests were treated with quality care and respect. •Balanced numbers, floats and tills at the start and end of each shift.



Marriott Niagara Falls Fallsview Hotel & Spa

• Canada
• Hospitality
• 1 - 100 Employee

• Magnificent Tours Sales Associate

  • May 2011 - Oct 2011

  •Promoted and sold the Niagara Falls Summer Tour and Winery Tour. •Assisted in any planning, suggestions and reservations that guests needed. •Kept track of all tours sold throughout each day and organized the total numbers at the end of each week using Microsoft Excel. •Set up the daily tours by preparing tickets, vouchers and bus lists. •Promoted and sold the Niagara Falls Summer Tour and Winery Tour. •Assisted in any planning, suggestions and reservations that guests needed. •Kept track of all tours sold throughout each day and organized the total numbers at the end of each week using Microsoft Excel. •Set up the daily tours by preparing tickets, vouchers and bus lists.



YM INC.

• Retail
• 700 & Above Employee

• Shift Leader - Stitches

  • Mar 2008 - Aug 2010

  • Opened and closed the store as the manager on duty. • Assigned tasks to each staff member during their shift and made sure those tasks were completed in a timely manner and to the best of their ability. • Assisted customers in finding the clothing they wished to purchase. • Responsible for balancing the till before and after every shift. • Opened and closed the store as the manager on duty. • Assigned tasks to each staff member during their shift and made sure those tasks were completed in a timely manner and to the best of their ability. • Assisted customers in finding the clothing they wished to purchase. • Responsible for balancing the till before and after every shift.