Tulasi Priyanka Penumarthi

System Administrator at BAR360 - Bringing the essence out of the Data
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Contact Information
us****@****om
(386) 825-5501
Location
Port Macquarie, New South Wales, Australia, AU

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Credentials

  • Certified System Administrator
    ServiceNow
    Jan, 2021
    - Nov, 2024

Experience

  • BAR360 - Bringing the essence out of the Data
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • System Administrator
      • May 2020 - Present

      Client - Major automotive spares distributorProject Description:Manage the ITSM & Supply-Chain management systems implemented on ServiceNow for the automotive spares distributor. Talk to the Sales team, warehouse team and external distributors and make necessary changes / customisations on the system, along with working on Requests, Incidents, Problems, change requests raised by users and follow up with the resolving team without breaching the SLA's and making sure services are delivered in mean time. Responsibilities:• Participated in Service-Now implementation and development at client location.• Worked with and functional requirements within Service Now for CMS, Request Management, Incident, Problem, Knowledge, Change, Core Platform, Web services, interfaces etc.• Developed custom applications for Service Management using the Service-Now platform.• Written Client Scripts, UI Actions and Script Includes for customizing the tool.• Created and customised workflows for the ServiceNow modules as per business needs.• Responsible in building Catalogs, CatLog categories and Record producers.• Defined users, groups and roles and providing accessing permissions• Participated in validating Form and Table level using UI Policies.• Created Email notifications, Email Templates and Mail scripts, trigger email notifications from server-side scripts by using events existed in event registry.• Created Scheduled script jobs and Scheduled generation and distribution of reports.• Used Transform maps to import Data to Configuration Management. • Importing the Data in different formats (Excel, CSV, and XML) via attachments.• Using ACL’s for providing field level security and table level security.• Record producers developed and implemented Producer scripts.

    • Jr System Admin
      • Dec 2019 - Apr 2020

      Client - CustomfleetProject Description:Work with the clients’ service management team, and manage all the Requests, Incidents, Problems, Change requests raised by users for the BI and reporting platform and follow up with the resolving teams and third party vendors without breaching the SLA's and making sure services are delivered in mean time.Responsibilities:• Working with and functional requirements within Service Now for CMS, Request Management, Incident, Problem, Knowledge, Change, Core Platform, Web services, interfaces etc.• Application UI Configuration• Scripting and advanced conditioning and worked on CMDB.• Documentation of changes and new development as technical and functional specs.• Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.• Created Email notifications, Email Templates and Mail scripts, trigger email notifications from server-side scripts by using events existed in event registry.• Used Transform maps to import Data to Configuration Management. • Importing the Data in different formats (Excel, CSV, and XML) via attachments.• Using ACL’s for providing field level security and table level security• Record producers developed and implemented Producer scripts.

Education

  • Jawaharlal Nehru Technological University, Kakinada
    Bachelor of Technology - BTech, Computer Science
    2008 - 2012

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