Tui Greer
Customer experience design specialist at Foodstuffs New Zealand- Claim this Profile
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Bio
Credentials
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Enterprise Design Thinking Practitioner
IBM
Experience
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Foodstuffs North Island Limited
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New Zealand
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Retail
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400 - 500 Employee
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Customer experience design specialist
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avr. 2022 - - aujourd’hui
Create superior shopping experiences in the moments that matter the most to consumers, everyday in store and online Lead and co-create key CX Design initiatives across CX & Marketing, Regional teams, Property and IT. Champion best practice CX Journey mapping and touch point processes. Support and upskill cross functional teams to develop a design thinking mindset in everyday work flows Support Foodstuffs shift from operationally led decision making to a customer centric, data-driven organisation Apply human centred design to opportunities and problems Voir moins
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Lifeline Aotearoa
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New Zealand
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Mental Health Care
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1 - 100 Employee
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Project & Customer Experience Designer
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déc. 2020 - sept. 2021
Designed the end to end customer journey for Lifeline Connect Supported and developed training documentation Applied agile ways of working that improved team collaboration, alignment and innovation Developed collateral that streamlined operational processes Implemented workflow tools to report and manage clients, build high level designs and monitor revenue streams Designed the end to end customer journey for Lifeline Connect Supported and developed training documentation Applied agile ways of working that improved team collaboration, alignment and innovation Developed collateral that streamlined operational processes Implemented workflow tools to report and manage clients, build high level designs and monitor revenue streams
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Vodafone New Zealand
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New Zealand
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Telecommunications
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700 & Above Employee
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Customer Experience Designer
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mai 2019 - déc. 2020
Responsible for creating fulfilling and compelling experiences for business and consumer customersChampioned a customer centric approach to solving business problemsLead customer research that identified service delivery pain pointsCreated empathy maps, user statements, hypothesis, personas and journey maps (current state and future state)Facilitated workshops to uplift business capabilities in use of a range of design methodologies and toolsUsed clear and effective visuals to communicate requirements and outcomes. Voir moins
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Transformation Analyst
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sept. 2017 - mai 2019
Developed training documentation for the newly established delivery team based in IndiaGathered data on Salesforce internal user issues to priorities process improvements. Leading to a reduction in order handling timeSupported the training roll out in India and established strong relationships. Became the main point of contact between off shore team and business.Designed and implemented a centralised location in Confluence for storage of process documentation
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Vodafone Discover Graduate - Commercial Sales Analyst
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août 2016 - août 2017
Responsible for capturing and analysing the roles and responsibilities of employees across technology and customer operations.Coordinated with key stakeholders to get business sign off.Mapped process improvements and implemented significant business changes.
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Vodafone Discover Graduate - Commercial Finance Analyst
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févr. 2016 - juil. 2016
Responsible for running billing reports & validating the data with business sales from Salesforce Tracked third party purchase orders and on charging of Vodafone's Business customersReconciled historic third party costs and revenue, working with account and product managers to validate accurate on charging to customers and facilitate billing catch-ups where requiredProject managed site migrations for one of Vodafone's top customer.
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Play Ball
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Dunedin
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Sports Coach
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avr. 2015 - juil. 2015
Supervised and coached 20-50 children a day during the school holidays. Organised group activities by communicating instructions using clear and simple language Profound patience and applied discipline when needed Applied creative thinking to keep the children focused and cooperative Supervised and coached 20-50 children a day during the school holidays. Organised group activities by communicating instructions using clear and simple language Profound patience and applied discipline when needed Applied creative thinking to keep the children focused and cooperative
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The Storehouse Taupo
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Taupo
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Waitress & Chefs Hand
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janv. 2015 - avr. 2015
Front and back of house assistant. Responsible for serving customers, preparing and cooking meals Identified business opportunities and implemented changes to enhance how we operated day to day Provided practical ideas for future improvements Gave insight of what makes and breaks a business and the importance of working as a team Front and back of house assistant. Responsible for serving customers, preparing and cooking meals Identified business opportunities and implemented changes to enhance how we operated day to day Provided practical ideas for future improvements Gave insight of what makes and breaks a business and the importance of working as a team
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The Merchant of Taupo
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Taupo, New Zealand
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Customer Service Specialist
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déc. 2011 - janv. 2015
Responsible for taking orders for international, national and local businesses. Managed the orders through to delivery. Accountable for handling all cash and credit card payments Weekly tracking of inventory Ordering of inventory when required Worked in a fast paced retail environment Responsible for taking orders for international, national and local businesses. Managed the orders through to delivery. Accountable for handling all cash and credit card payments Weekly tracking of inventory Ordering of inventory when required Worked in a fast paced retail environment
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Education
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2012 - 2015
University of Otago
Bachelor of Commerce (B.Com.), Accounting -
2006 - 2011
Taupo Nui-A-Tia College
Community
