Tuğçe Acar
Customer Service Specialist at EchoCCS- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
İzmir, Turkey, TR
Languages
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English Professional working proficiency
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Bio
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Experience
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EchoCCS
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Türkiye
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Outsourcing/Offshoring
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200 - 300 Employee
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Customer Service Specialist
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Jan 2021 - Present
• Handle customer inquiries via phone, email, and chat in a timely and professional manner • Provide accurate and efficient solutions to customer issues while maintaining a positive customer experience • Assist with call center setup, evaluation, and strategic planning as needed • Participate in advanced call center trainings to improve skills and knowledge • Conduct customer satisfaction surveys to gather feedback and identify areas for improvement • Collaborate with internal teams to provide solutions and share customer feedback to improve processes Show less
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Education
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2015 - 2021
Marmara University
Bachelor's degree, Public Finance -
2022 -
Anadolu Üniversitesi
Associate's degree, Veteriner/Hayvan Sağlığı Teknolojisi/Teknisyen ve Veteriner Asistanı
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