Account Coordinator

• Mar 2022 - Present

Brand Experience Representative

• Oct 2020 - Mar 2022

• Primary point of contact for troubleshooting and resolving customer issues via email, chat, and phone, focusing on positive customer experiences and customer retention. • Work in collaboration with the Marketing team and Operations team to identify KPI’s with customer experiences during peak periods and enhancing customer experience by identifying issue trends. • Spearheading customer service quality control efforts, to minimize product issues and improve customer experience and brand reliability while reducing error rates to 1.25% month over month. • Improved product replacement policies and Amazon Issues policies within the Brand Experience team to streamline efficiency and create a smoother customer experience. • Delivering a high level of professionalism with all current and prospective customers while enhancing the customer experience to stimulate sales and overall customer satisfaction. Show less

Enrollment Coordinator/Alternate Responsible Officer

• Oct 2019 - Apr 2020

• Distribute and create incoming daily tasks via Enrollment inbox to Enrollment team including Intern/Trainee applications and miscellaneous inquiries from many other departments • Maintain in-house database management system controlling flow of participants• Complete Action Request Forms updating participant biographical information in multiple databases• Print, sign, collate, and ship forms for participants to various travel agents around the world

Participant Services Seasonal Coordinator

• May 2019 - Oct 2019

• Answer a variety of phone calls from participants on many of CIEE’s programs• Help solve participants problems in a professional and swift timeframe while working in collaboration with other department members• Complete special projects as assigned by supervisors and managers in a timely manner

Second Assistant

• Aug 2017 - May 2019

• Prepared and maintained private course for members and their guests• Coordinate with superintendent and assistant superintendent to achieve the desired look of the course and the care to maintain it

Grounds Crew

• Apr 2016 - Jul 2017

Office Intern

• Sep 2014 - Jan 2015

•Scheduled and executed Floor Hockey, Volleyball and Flag Football Leagues •Assisted with logistics of 12 Hours of Bradbury Bike race which allowed for seamless execution of event •Scheduled and executed Floor Hockey, Volleyball and Flag Football Leagues •Assisted with logistics of 12 Hours of Bradbury Bike race which allowed for seamless execution of event