Experience

HT OCEAN EDUCATION

• Vietnam
• E-Learning Providers
• 1 - 100 Employee

• Co-Founder & Vice Director

  • Jun 2021 - Present



Expertrans EI & by self – employed

• Ho Chi Minh City, Vietnam

• German language teacher

  • Mar 2020 - Mar 2022

  Teaching German Language for students in levels from A1 to B1 in intensive courses Teaching German Language with focus on Exam preparation for level B1 and also for B1 plus in online courses. Consulting to someone who want to cooperate with Vietnam in field of education and German teaching in Vietnam. Teaching German Language for students in levels from A1 to B1 in intensive courses Teaching German Language with focus on Exam preparation for level B1 and also for B1 plus in online courses. Consulting to someone who want to cooperate with Vietnam in field of education and German teaching in Vietnam.



Expertrans EI

• Ho Chi Minh City

• Head of Training Department

  • Jul 2020 - Jan 2021

  -Development of teaching materials, preparation and implementation of the official exams, which are carried out by Expertrans EI -Recruiment of German language teachers, vietnamese teacher and also expat -Trained the team of German language teachers to increase team productivity and team work spirit -Quality control -Development of teaching materials, preparation and implementation of the official exams, which are carried out by Expertrans EI -Recruiment of German language teachers, vietnamese teacher and also expat -Trained the team of German language teachers to increase team productivity and team work spirit -Quality control



Lux Travel DMC

• Vietnam
• Travel Arrangements
• 1 - 100 Employee

• Operations Representative

  • Aug 2018 - May 2020

  - In charge of Operations, Customer service and quality control - Increased good feedbacks by 40% and also on Tripadvisor - Analysed, communicated with customers on phone or met them to welcome or to solve the problem of clients. - 24-Hour hotline handling - Offering quality daily tours with a focus on urban life, city development and local life - Recruiment of English, German, Spanish, French and Italien speaking tour guide and staff - Trained the team of tour guide to increase team productivity - Consulting to someone who want to cooperate with us in field of tourism Show less



EXO Travel ; Luxury Travel; Easia Travel, Intercruise, Vietravel,...

• Ho Chi Minh City, Vietnam

• German speaking tour guide

  • Sep 2008 - Mar 2020

  ­- Organization, support and accompaniment for private and special groups of travelers, who speak German ­- Organization, support and accompaniment for private and special groups of travelers, who speak German



EXO Travel

• Thailand
• Travel Arrangements
• 400 - 500 Employee

• German Operations & Quality Officer

  • Sep 2010 - Aug 2018

  - In charge of Operations, Customer service and quality control - Increased good feedbacks by 20 - 30 % and decreased negative feedbacks - Analysed, communicated with customers on phone or met them to welcome or to solve the problem of clients. - 24-Hour hotline handling - Checking of financial details of the bookings to ensure profit or loss is identified - Recruiment & training of German and English speaking tour guide - In charge of Operations, Customer service and quality control - Increased good feedbacks by 20 - 30 % and decreased negative feedbacks - Analysed, communicated with customers on phone or met them to welcome or to solve the problem of clients. - 24-Hour hotline handling - Checking of financial details of the bookings to ensure profit or loss is identified - Recruiment & training of German and English speaking tour guide



Decotex garment company

• Ho Chi Minh City, Vietnam

• German language translator & interpreter

  • Sep 2010 - Oct 2010

  ­- Coordination and execution of all work at the office and at the factory, which are relating to translation and interpreting (German – Vietnamese - German) ­- Coordination and execution of all work at the office and at the factory, which are relating to translation and interpreting (German – Vietnamese - German)



Austrian Honorary Consulate

• Ho Chi Minh City, Ho Chi Minh City, Vietnam

• German language translator & interpreter

  • May 2010 - Aug 2010

  - Coordination and execution of all work at the office and at the factory, which are relating to translation and interpreting (German – Vietnamese - German) - Coordination and execution of all work at the office and at the factory, which are relating to translation and interpreting (German – Vietnamese - German)



DSH German language school

• Ho Chi Minh City, Vietnam

• German language teacher

  • Mar 2007 - Apr 2010

  ­- Organization and execution of all work at the office and at the construction, which are relating to translation and interpreting ­- Organization and execution of all work at the office and at the construction, which are relating to translation and interpreting