Experience

ZuluTrade

• Greece
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Account Executive

  • May 2021 - Present



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Specialist

  • Jun 2020 - Jan 2022

  Handle and carefully respond to all customer inquiries by building excellent rapport & confidence identifying their needs, and taking strategic action in a timely mannerProvide excellent customer service through active listening on every interactionTroubleshoot and resolve customer issues through the use of desktop applicationsWork with confidential customer information and treat it sensitivelyDetail the features and benefits of leading Safety/Navigation Telematics solution leading to customer adoption (closed sale and/or save)Aim to resolve issues on the first call by being proactive



Formula Investment House

• Digital Specialist

  • Aug 2012 - Mar 2019

  Selling platform accounts to ME - Africa - Asia (S/E)-Latin America markets.Provided "one-on-one" training programs on DEMO included product, trading platform, and tools. Informed clients with market trends and assisted clients with open deals.Maintained and developed strong business relationships with clients and potential clients through CRM system.Worked closely with Compliance and payment teams. Selling platform accounts to ME - Africa - Asia (S/E)-Latin America markets.Provided "one-on-one" training programs on DEMO included product, trading platform, and tools. Informed clients with market trends and assisted clients with open deals.Maintained and developed strong business relationships with clients and potential clients through CRM system.Worked closely with Compliance and payment teams.



Consolidated Contractors Company

• Greece
• Construction
• 700 & Above Employee

• Senior Secretary, Insurance

  • Aug 2005 - Jan 2012

  Assisted manager and insurance agents with scheduled meetings and travel arrangements.Responsible and supported department with all administrative’ tasks: outbound and incoming calls regarding claims issues, data entry, copy typing, email correspondence, prepared documentation, processed claims for payout, and policies renewal. Ensured all files and documents are organized and updated with the filling system. Assisted manager and insurance agents with scheduled meetings and travel arrangements.Responsible and supported department with all administrative’ tasks: outbound and incoming calls regarding claims issues, data entry, copy typing, email correspondence, prepared documentation, processed claims for payout, and policies renewal. Ensured all files and documents are organized and updated with the filling system.



Nine West Group

• Retail Apparel and Fashion
• 400 - 500 Employee

• Sales Operations Manager

  • Apr 2001 - Jul 2004

  Assisted store manager with sales generating: ensured sales and store’ performances are met monthly: assisted sales team to develop personal sales technique to maximize sales.Informed sales team with in-depth knowledge of merchandise, maintained a keen interest in the fashion industry and market trend. Assisted with interviews, recruitment, training, and monthly payrollEnsured and assisted sales team with various customer service issues (i.e. complicated customers with return defected merchandise, and resolved all client problems and complaints quickly and effectively).