Financial Planner

• Sep 2022 - Present

Client Service Manager

• Nov 2021 - Aug 2022

• Service Wealth HNW and UHWN clients ($1M to $20M) • Point of contact for all service related needs of Private Wealth clients via mail, email & phone. • Coordinate with Relationship Managers, other Client Service Managers, custodians, and the operations department to deliver a seamless and integrated client experience. • Manage new account onboarding including but not limited to opening and facilitation of account funding and cost basis input. Close and delink accounts. • Manage general account inquiries, maintenance requests, including but not limited to fee reports, transactions, holdings, balances, charitable gift requests, address changes, beneficiary update, title change, tax reporting inquiries & performance reports. • Manage daily client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures such as money movement, setup SLOA, place and review account trades. • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, custodial partners, COI, organizations, Relationship Managers, and operations department in a timely and professional manner. • Prepare materials for client and prospect presentations, meetings and reviews. Gather info of COI. • Contact with prospects to gather Personal Info for new account opening. • Prepare expense reports on behalf of RMs. Assist in the training of less experienced staffs. • Participate in other duties as requested by Relationship Managers and Firm Management. Excellent in Microsoft Office Suite, Adobe Acrobat & Docusign Proficient with CRM: Salesforce & Tichino Report programs: APX, Temenos & Black Diamond Wealth Management: SEI & Trust Desk Wealth Custodians: TD Ameritrade, Schwab & Fidelity. Show less

Client Advisor Associate

• Apr 2018 - Nov 2021

• Service Wealth and Trust high net worth clients ($1M to $20M) • Communicate with clients via phone, mail and email to service requests, schedule appointments, and deliver company messages. • Prepare quarterly performance reports and materials for client meetings. • Servicing client money movement requests in and out of investment accounts (such as wire, ACH, and checks). • Set up tax related payments for Trust clients (online and mail) and file tax documents for record. • Prepare Cash Spreadsheet and update Tax Spreadsheet for Trust Officers. • Review daily and weekly transaction reports and monthly management fee reports for Trust Officers and Wealth Advisors. • Support new and existing projects (such as Custodian conversion). • Generate new account paperwork and onboarding new clients. • Manage and keep client database, records and investment objectives (IPS) up to date. • Maintain strict compliance regarding Reg9, policy and procedure, and administrative reviews. • Prepare and process custodian documents and forms on SEI, Schwab and Fidelity platforms. • Proficient with CRM such as Salesforce, WealthScape, APX. Show less

Financial Sales Advisor

• Apr 2017 - Sep 2017

Delivery excellent services and quality products to meet and satisfy financial needs of personal and small business consumers. Build and endure long-lasting relationship with customers. Deepen relationship and capture potential opportunities from customer through every interaction. Providing customer with daily exceptional customer service through every interaction. Come up with inventive resolutions for every customer financial needs. Direct customer traffic to banking center through phone calls and email. Show less

Relationship Manager

• Jan 2016 - Feb 2017

Excellent customer service skills and the ability to resolve problems independently or escalate as needed topromote customer satisfaction.Learn and understand technology to assist customers with self-service needs.Engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate acommitment to providing personalized service.Influence and collaborate with others outside of reporting authority to achieve shared goals.Building solid relationships with teammates, business partners and specialists by fostering teamwork,partnership and collaboration.Displays passion, commitment and drive to deliver an experience that improves our customers’ financial lives.Having strong critical thinking and problem-solving skills to meet customers’ needs.Having Strong organizational skills including the ability to manage multiple responsibilities, prioritize anddelegate while delivering results. Show less

Teller

• Jun 2015 - Dec 2015

• Providing excellent customer service with professionalism and “WOW” experience. Educating customers well with better and more convenient ways of doing transactions.• Processing all cash transactions at counter with high balancing accuracy.• Building great rapport with customers to understand customer financial needs.• Confident with referral and cross-sales products. Excellent at finding opportunities and giving general product overview and features benefiting customers.• Achieving Retail Banking Rising Star reward after first month service for top tier customer service, quality referrals and cash balancing accuracy. Show less

Account Manager

• Jul 2014 - Jun 2015

• Pure performance based business to business sales for AT&T. • Cold called and prospected 40-50 business in person each day, gaining social skills. • Learned to obtain great work habits, how to maintain positive attitude, how to present effective solutions for business. Building rapport and expanding relationship between customer and AT&T. Introducing and up selling new products to customers. • Recruited, trained, and managed new hires for the campaign. • Ranked #1 rep in AT&T B2B sales campaign with highest quality in the U.S on November and December 2014. Show less