Experience

Sofitel Legend Metropole Hanoi

• Vietnam
• Hospitality
• 1 - 100 Employee

• Assistant Restaurant Manager

  • Jul 2023 - Present

  • Reported to work within the requested time prior to commencement of duty, well-groomed and to uniform standard. • Responsible for the hygiene, cleanliness and good appearance of the restaurant and proper maintenance of all operating equipment, furniture and fixture. • Maintained a happy working atmosphere and team-work spirit. • Assisted the Restaurant Manager in all training programs and on the job training sessions to maintain all service staff up to LQA (Leading Quality Assurance)… Show more • Reported to work within the requested time prior to commencement of duty, well-groomed and to uniform standard. • Responsible for the hygiene, cleanliness and good appearance of the restaurant and proper maintenance of all operating equipment, furniture and fixture. • Maintained a happy working atmosphere and team-work spirit. • Assisted the Restaurant Manager in all training programs and on the job training sessions to maintain all service staff up to LQA (Leading Quality Assurance) standards, achieve maximum guests’ satisfaction. • Worked with Superior in the preparation and management of the Department’s budget. • Performed any other duties which may be assigned by the management from time to time. • Constantly communicated with other departments FO, Call Ceter, EDP, Engineering to ensure VIP guests' highest satisfaction. Show less • Reported to work within the requested time prior to commencement of duty, well-groomed and to uniform standard. • Responsible for the hygiene, cleanliness and good appearance of the restaurant and proper maintenance of all operating equipment, furniture and fixture. • Maintained a happy working atmosphere and team-work spirit. • Assisted the Restaurant Manager in all training programs and on the job training sessions to maintain all service staff up to LQA (Leading Quality Assurance)… Show more • Reported to work within the requested time prior to commencement of duty, well-groomed and to uniform standard. • Responsible for the hygiene, cleanliness and good appearance of the restaurant and proper maintenance of all operating equipment, furniture and fixture. • Maintained a happy working atmosphere and team-work spirit. • Assisted the Restaurant Manager in all training programs and on the job training sessions to maintain all service staff up to LQA (Leading Quality Assurance) standards, achieve maximum guests’ satisfaction. • Worked with Superior in the preparation and management of the Department’s budget. • Performed any other duties which may be assigned by the management from time to time. • Constantly communicated with other departments FO, Call Ceter, EDP, Engineering to ensure VIP guests' highest satisfaction. Show less



Vinpearl

• Vietnam
• Hospitality
• 500 - 600 Employee

• Acting Restaurant Manager

  • Oct 2021 - Jul 2023

  • Collaborated with Marcom Department to collect customers' feedback, which aims at improving experience of customers and raise the service standards. • Ensured that customers are always satisfied with the service and regularly updated with the latest promotion programs and benefits. • Ensured all of customers' inquires are the most satisfying responded. • Organized training classes about Vinpearl's F&B SOP to staff. • Effectively managed restaurant employees to ensure the smooth… Show more • Collaborated with Marcom Department to collect customers' feedback, which aims at improving experience of customers and raise the service standards. • Ensured that customers are always satisfied with the service and regularly updated with the latest promotion programs and benefits. • Ensured all of customers' inquires are the most satisfying responded. • Organized training classes about Vinpearl's F&B SOP to staff. • Effectively managed restaurant employees to ensure the smooth operation in all aspects. • Regularly exercised self-inspecting to ensure all rules and regulations are followed. • Closely works with other outlets and departments to deliver excellent services that meet customers' expectation. Show less • Collaborated with Marcom Department to collect customers' feedback, which aims at improving experience of customers and raise the service standards. • Ensured that customers are always satisfied with the service and regularly updated with the latest promotion programs and benefits. • Ensured all of customers' inquires are the most satisfying responded. • Organized training classes about Vinpearl's F&B SOP to staff. • Effectively managed restaurant employees to ensure the smooth… Show more • Collaborated with Marcom Department to collect customers' feedback, which aims at improving experience of customers and raise the service standards. • Ensured that customers are always satisfied with the service and regularly updated with the latest promotion programs and benefits. • Ensured all of customers' inquires are the most satisfying responded. • Organized training classes about Vinpearl's F&B SOP to staff. • Effectively managed restaurant employees to ensure the smooth operation in all aspects. • Regularly exercised self-inspecting to ensure all rules and regulations are followed. • Closely works with other outlets and departments to deliver excellent services that meet customers' expectation. Show less



Grand Vista Hanoi

• Vietnam
• Hospitality
• 1 - 100 Employee

• Food And Beverage Supervisor

  • May 2020 - Oct 2021

  • Developed and administered opening and closing procedures. • Maintained excellent standards and atmosphere as well as ensured the set-up and break down of banquet events according to the BEO. • Developed and administered training curriculum and side work procedures for hostess, server assistants, food runners, servers, and captains. • Identified performance gaps and collaborated with manager to develop and implement appropriate training procedures and processes to improve… Show more • Developed and administered opening and closing procedures. • Maintained excellent standards and atmosphere as well as ensured the set-up and break down of banquet events according to the BEO. • Developed and administered training curriculum and side work procedures for hostess, server assistants, food runners, servers, and captains. • Identified performance gaps and collaborated with manager to develop and implement appropriate training procedures and processes to improve performance. • Trained new servers, hostesses, and captains on guest service expectations, handbook safety procedures, restaurant protocols, and menu knowledge. • Observed service behaviors, provided feedback, support, and on the job training. Show less • Developed and administered opening and closing procedures. • Maintained excellent standards and atmosphere as well as ensured the set-up and break down of banquet events according to the BEO. • Developed and administered training curriculum and side work procedures for hostess, server assistants, food runners, servers, and captains. • Identified performance gaps and collaborated with manager to develop and implement appropriate training procedures and processes to improve… Show more • Developed and administered opening and closing procedures. • Maintained excellent standards and atmosphere as well as ensured the set-up and break down of banquet events according to the BEO. • Developed and administered training curriculum and side work procedures for hostess, server assistants, food runners, servers, and captains. • Identified performance gaps and collaborated with manager to develop and implement appropriate training procedures and processes to improve performance. • Trained new servers, hostesses, and captains on guest service expectations, handbook safety procedures, restaurant protocols, and menu knowledge. • Observed service behaviors, provided feedback, support, and on the job training. Show less



Toàn's Vietnamese Restaurant

• Bucharest, Romania

• Restaurant Supervisor

  • Jun 2019 - Mar 2020

  • Oversaw all the issues pertaining to a patron's dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service. • Ensured quality and quantity of food and beverage supplies and equipment. • Oversaw food preparation, food and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes. • Ensured inventory is well stocked, quality of food is being served, sanitation and hygiene are… Show more • Oversaw all the issues pertaining to a patron's dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service. • Ensured quality and quantity of food and beverage supplies and equipment. • Oversaw food preparation, food and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes. • Ensured inventory is well stocked, quality of food is being served, sanitation and hygiene are enforced, oversee customer satisfaction, work with management implementing new policies and procedures for streamlining operations, problem solve and deal daily solving intra-departmental issues and problems. • Resolved customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations. Show less • Oversaw all the issues pertaining to a patron's dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service. • Ensured quality and quantity of food and beverage supplies and equipment. • Oversaw food preparation, food and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes. • Ensured inventory is well stocked, quality of food is being served, sanitation and hygiene are… Show more • Oversaw all the issues pertaining to a patron's dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service. • Ensured quality and quantity of food and beverage supplies and equipment. • Oversaw food preparation, food and dining areas, ensuring that the facility remains in compliance with safety regulation and health codes. • Ensured inventory is well stocked, quality of food is being served, sanitation and hygiene are enforced, oversee customer satisfaction, work with management implementing new policies and procedures for streamlining operations, problem solve and deal daily solving intra-departmental issues and problems. • Resolved customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations. Show less



Mango Beach Resort Phu Quoc

• Phu Quoc, Kien Giang, Vietnam

• Resort Assistant Manager

  • Oct 2018 - Jun 2019

  • Took charge of the duties of supervisors of Food & Beverage, Front Office & Housekeeping departments when they are off/vacation. • Worked closely with supervisors in all aspects of each department and ensured service standards are followed. • Performed other tasks or projects as assigned by resort manager. • Interviewed and selected job applicants as well as supervised, disciplined and gave performance evaluations for employees. • Assisted guests regarding resort facilities in an… Show more • Took charge of the duties of supervisors of Food & Beverage, Front Office & Housekeeping departments when they are off/vacation. • Worked closely with supervisors in all aspects of each department and ensured service standards are followed. • Performed other tasks or projects as assigned by resort manager. • Interviewed and selected job applicants as well as supervised, disciplined and gave performance evaluations for employees. • Assisted guests regarding resort facilities in an informative and helpful way. Show less • Took charge of the duties of supervisors of Food & Beverage, Front Office & Housekeeping departments when they are off/vacation. • Worked closely with supervisors in all aspects of each department and ensured service standards are followed. • Performed other tasks or projects as assigned by resort manager. • Interviewed and selected job applicants as well as supervised, disciplined and gave performance evaluations for employees. • Assisted guests regarding resort facilities in an… Show more • Took charge of the duties of supervisors of Food & Beverage, Front Office & Housekeeping departments when they are off/vacation. • Worked closely with supervisors in all aspects of each department and ensured service standards are followed. • Performed other tasks or projects as assigned by resort manager. • Interviewed and selected job applicants as well as supervised, disciplined and gave performance evaluations for employees. • Assisted guests regarding resort facilities in an informative and helpful way. Show less