UI/UX Design Intern

• Apr 2022 - Present

Assistant Reservations Manager

• Feb 2020 - Jul 2021

Handling reservation requests, assessing customer needs, and making reservations based on availability. Taking necessary steps to modify or cancel existing reservations. Communicating with customers to confirm reservations, verify reservation details, and respond to customer inquiries. Managing customer requests and special requirements, providing appropriate solutions. Efficiently utilizing automated reservation systems, ensuring accurate recording of reservations, and updating availability when necessary. Managing system malfunctions or issues and seeking technical support. Regularly analyzing reservation data, monitoring reservation trends, and generating reports. Identifying customer preferences and requests, contributing to business strategies. Collaborating and coordinating with other departments, especially the front desk, sales, and marketing departments. Aligning with the overall goals of the hotel or accommodation facility and fostering customer satisfaction through teamwork. Supervising and training reservation department staff. Tracking employee performance and providing support as needed. Show less

Banquet Assistant

• Dec 2019 - Jan 2020

Intern in Sales&Marketing

• Oct 2019 - Dec 2019

Intern in Reservation Agent

• Sep 2019 - Oct 2019

Assistant Reservations Manager

• Apr 2019 - Nov 2019

Hotel quide

• Aug 2018 - Oct 2018

My role is to prioritize customer satisfaction and strive to meet their holiday expectations, providing them with the highest quality holiday experience. My role is to prioritize customer satisfaction and strive to meet their holiday expectations, providing them with the highest quality holiday experience.

Front Desk Agent

• Jan 2018 - Aug 2018

Greeting guests with a smile and providing a warm welcome upon their arrival. Managing the registration process and conducting check-in procedures. Verifying guests' identification, assigning rooms, and completing necessary documentation. Monitoring room availability and managing reservations, including making changes or accepting new bookings. Keeping track of room vacancies and reservation status, ensuring efficient room management. Providing information about the hotel, local tourist attractions, restaurants, and events. Answering guest inquiries and providing accurate guidance based on their needs. Handling guest payments, issuing invoices, and managing deposits or prepayments when required. Listening to guests' needs and addressing any concerns or complaints, taking appropriate actions to ensure satisfaction. Interacting with guests in a professional and friendly manner, creating a positive guest experience. Assisting with general office tasks such as managing office equipment, answering telephone calls, receiving mail, and preparing necessary documents for guests. Show less

Hotel quide

• Apr 2017 - Sep 2017