Experience

SCANMAN

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• • Feb 2021 - Present

• • Aug 2018 - Feb 2021



Ingram Micro

• IT Services and IT Consulting
• 1 - 100 Employee

• • Nov 2017 - Jul 2018

• • May 2017 - Nov 2017

  1. Monitor, control, improve process and team performance using Service Level Agreement, reports, quality reviews and KPI's.2. Develop people through Individual Development Plans and Personal Improvement Plans.3. Encourage, motivate and recognize team/individual performance and achievement.4. Individual & Team conflict resolution - analyzing root cause, implementing corrective & preventive actions.5. Act as Coach & Mentor.6. Understanding of customers' business requirements and implement needed process changes or improvements accordingly. Show less

• • Feb 2016 - May 2017

• • Jan 2015 - Jan 2016

  1. Load of special promotions using web based bid loading tool (Enferno) including error/correction handling when error occurs.2. Support to local sales team and PM team on questions regarding promotions.3. Loading of automatic cost overrides requests into IM ERP system.4. Raising, routing and managing exceptions process with local business.5. Ensure procedures and processes are upheld and identifying any opportunities to improve current policies.6. Responsible for processing all claim lines using IM tool RIM.7. Load Customer specific prices (PXRF).8. Handling of manual cost override requests using IM tool MACOP. Show less



VIVACOM

• Bulgaria
• Telecommunications
• 700 & Above Employee

• Mobile Products and Services - Business customers Trainee

  • Jul 2014 - Nov 2014

  1. Preparation of updated forecasts, inventory plan and new product development plan of VIVACOM mobile business products. 2. Preparation of comparative analysis between VIVACOM mobile products and Globul and Mtel mobile products. Presenting the results to products and services team. 3. Supporting the process of new mobile product/service launches and their timing, working in collaboration with people from the whole directorate. 4. Taking part in meetings with international partners of VIVACOM, engaged with the creation of mobile applications for VIVA Apps. 5. Making offers with VIVACOM mobile products and services using Word, Excel and PowerPoint. Show less



Ministry of Finance - Republic of Bulgaria

• Bulgaria
• 1 - 100 Employee

• Trainee

  • Apr 2014 - May 2014

  1. Review of the National Reform Programmes for 2014 of the separate Member States (MS) of the EU on: - The progress achieved by each MS in the fulfilment of its specific recommendations; - Highlighting the changes in the reform programmes of the MS concerning the minimum retirement age and minimum wage; 2. Taking part in the translation check of the English version of the National Reform Programme of Bulgaria; 3. Processing of monthly reports to the Ministry of Foreign Affairs, Ministry of Interior and the Ministry of Finance concerning reporting travel expenses for the participation of their representatives in the meetings of the working bodies of the Council of the EU in accordance with Decision № 32/2011 of the Secretary General; 4. Analysing the mechanism of coordination within the Council of EU Affairs under Provision 85/2007 year; Show less



Ministry of Foreign Affairs of the Republic of Bulgaria

• Bulgaria
• International Affairs
• 1 - 100 Employee

• International Relations Trainee

  • Sep 2013 - Sep 2013

  1. Preparation of: - reference materials on bilateral relations with countries from the Middle East and North Africa; - reference materials of foreign and economic nature and written correspondence with other state institutions and Bulgarian diplomatic missions abroad. 2. Assistance with the translation of talking points for meetings, reference materials, diplomatic notes, CVs and other documents related to the work of the Directorate 1. Preparation of: - reference materials on bilateral relations with countries from the Middle East and North Africa; - reference materials of foreign and economic nature and written correspondence with other state institutions and Bulgarian diplomatic missions abroad. 2. Assistance with the translation of talking points for meetings, reference materials, diplomatic notes, CVs and other documents related to the work of the Directorate