Business Development Manager

• Sep 2016 - Present

Customer Relations Specialist EMEA (Italy & Iberia)

• Nov 2008 - Aug 2016

Job summary - As of 2008: -Build up and ensure a smooth cooperation and communication with the Italian, Spanish and Portuguese HP departments, customers, wholesalers, partners -Connector between HP financial, logistic, technical teams and Italian, Spanish and Portuguese business customers -Liaison between HP and wholesaler network -Ensure timely and accurate coordination of the complaint management process - As of 2011 Back Office operations for other regions such as UK&I, DACH, GWE, USA - As of 2012 part of Sales lead management Team - As of 2013 part of Wholesalers Escalation Account Management Team - EMEA - As of 2014 Project management - As of 2014 Process improvement - As of 2014 Relationship management - As of 2015 Market research and analysis - As of 2015 Business Development Job responsibilities - Project management - Improvement and standardization of HP EMEA processes - New processes implementation - Account Coordinator - Customer satisfaction and TAT improvement project management - Wholesalers communication - Payments escalation SPOC - Forecasting, project planning, reporting - Market research and analysis - Financial reporting and wholesalers payments control - Italy and Iberia sub regional and country complaints reporting and root cause analysis - Miscellaneous payments - Logistic operations - Close loop survey analysis - EMEA Sales Lead management - SAP SAIL, SAP FUSION, Salesforce Show less

Market Development Representative

• Oct 2007 - Dec 2007

– company operating in the fashion sector, representative of D&G, Max Mara, Zegna, Furla, Benetton, Sysley etc. - Market Development Representative - International Marketing, market research and business development - Brand ambassador - Organization of sales events and exhibits - Management of promotion and communication - Simultaneous interpreting and translation (Italian/Bulgarian) – company operating in the fashion sector, representative of D&G, Max Mara, Zegna, Furla, Benetton, Sysley etc. - Market Development Representative - International Marketing, market research and business development - Brand ambassador - Organization of sales events and exhibits - Management of promotion and communication - Simultaneous interpreting and translation (Italian/Bulgarian)

Sales agent

• Apr 2005 - Jul 2005

- Telemarketing and promotions (sales agent) - Receipt and processing of orders - Trade representative (April 2005 – July 2005) - Telemarketing and promotions (sales agent) - Receipt and processing of orders - Trade representative (April 2005 – July 2005)